Breakfast could be better

The location, facilities, room are very good

Stayed in April 2024

The breakfast was not hot it was at room temperature. The sausage potatoes and eggs not at proper temperature. Not sure if the warmers were not on or working to keep hot food at proper temperatures. But all the variety to choose from was excellent.

Quite comfortable clean the staff was helpful and nice

Stayed in April 2024

Nothing!

The room was large, clean, & comfortable. The staff were friendly and helpful. I was thrilled there were laundry facilities - also clean and well-maintained.

Stayed in April 2024

Cleanliness, nice staff, large rooms and breakfast.

Stayed in November 2023

Great location and very clean.

Stayed in October 2023

dirty sock found in the room

gret and great

Stayed in September 2023

The bathroom vanity area was … Strange. No place to hang towels. No separation/barrier from the bedroom. No nightlights. An apparently broken off shelf or something under the vanity. The hotel hallways were very overheated, to the point of uncomfortably warm.

Good breakfast layout. But the coffee service after breakfast hours should make real milk/cream available instead of the flavored, sweetened CoffeeMate dispensers.

Stayed in September 2023

Elevator is slow.

Room is big, a full-equipped kitchen made the life easier.

Stayed in July 2023

Uber/Lyft distance from all the venues in the area. It had a full kitchen, and the bathroom was clean. We had a newborn baby in the room next door and literally couldn’t hear them cry at all! The sound insulation was great. Neighborhood felt super safe. Front desk staff was super nice and helpful!!

Stayed in July 2023

Physical plant is a little awkward for people who can't walk long distances, but staff has always helped us

Just ordinary

Stayed in June 2023

There is nothing to report. Everything was very well done, from the receptionist, the rooms, the breakfast buffet was excellent. Enjoyed my stay that I stayed another night. Very peaceful and the rooms were very clean and quiet. I will return again.👍👍

"May" the reception was very professional, pleasant, and patient, taking her time to help me set up my Hilton Honors rewards. The receptionist staff were friendly and made you feel very welcomed.

Stayed in June 2023

The shampoo and shower gel bottles were not filled. And I didn't find out until I tried to use them. There is also not a full set of dishes and silverware in every room. This was a change from previous exceptional visits, so I think someone is just not paying needed attention to detail during that time.

My husband is disabled, and the building is very long. We chose to stay at the end with the car chargers (a MAJOR reason we stay here on most of our trips) rather than at the end with desk and breakfast, so we didn't get to breakfast. The EV chargers and the friendly staff are the 2 major draws for us. I also like the fact that housekeeping isn't automatic, but that it waits for us to call them. When we do, we get a lovely set of supplies.

Stayed in April 2023

We were very happy.

The room layout was great. The beds were comfortable. The facilities were clean. The location was close to Stanford. The breakfast was really good for being included.

Stayed in April 2023

The pillows were too soft.

The breakfast was awesome. Loved the coffee. The room was clean and the staff were nice. The bed was comfortable.

Stayed in February 2023

Someone with mobility problems might want to know that there are only 2 elevators separated from each other by a very long hallway. One elevator is at the lobby/dining room end and the other leads to the garage (crucial if you have an electric car). So my husband had to choose to be closer to his car and to forego breakfast. I did the hiking back and forth for trips to the lobby, which was just too much for him. It would be good to know about this in advance; if you have an e-car stay close to the garage elevator on any floor, and if you don't have special parking needs, stay on the first floor at the lobby end.

Modern, immaculate and well-appointed suites. Exceptional staff! Outlet to charge our EV. I won't be staying anywhere else on my periodic trips to Palo Alto as long as they keep this up. Our trip was complicated by a need to change dates of stay when we tested positive for COVID ( first time ever, even though we are both front line health care workers) and they couldn't have been more accommodating when we suddenly felt ill and needed to stay. They even booked my extended reservation for me when they could tell I wasn't well.

Stayed in January 2023

Kitchen counter surface was not clean. 2 luggage carts for the entire facility. Coffee maker needs to be updated. Again, room cleaning is difficult to accomplish after covid.

Great hotel for a stay in this area. Great staff, excellent service, large rooms, everything works well. Plenty of plugs for the myriad of electronics we carry around. Full-size refrigerator, microwave, dishwasher; bar-size sink and stove stop. Our room had a king bed in a separate bedroom with its own TV and a sofa bed in a sitting room area with its own TV. Also had a worktable with comfortable chairs.

Stayed in January 2023

Pool wasn’t heated. Could not check out latex we err there for a tournament and our final game was pushed later. A late check out would have been nice, but otherwise I do not have complaints.

I booked because we manage allergies and I need a full kitchen. The room was great. Front staff was great. Pool Was awesome even though it wasn’t heated our kids had fun.

Stayed in June 2022

Need more hot breakfast choices like bacon and sausage

Spacious Rooms

Stayed in May 2022

beds are wearing out

almost everything

Stayed in May 2022

Our room was very clean and comfortable. There was bedding for the pull out couch already in the room. Breakfast was plentiful and delicious. We felt this was a great value for a family and look forward to staying again.

Stayed in April 2022

the lack of giving towels

how clean it is and the Continental breakfast and the staff was really good and the room is amazing

Stayed in March 2022

Rooms a little dark

Spacious rooms, comfortable bed, well-equipped kitchen

Stayed in August 2021

Yummy and good variety. Great start to day.

Stayed in July 2021

Our stay was great, very quiet not like some hotels I’ve been to. Wish we could have stayed a few more days. Definitely coming back.

Stayed in July 2021