611 Ocean Street, Santa Cruz, CA 95060, United States of America
#23 of 57 hotels in Santa Cruz
Guests' ChoiceBased on 430 hotel reviews
8.0Cleanliness
8.7
Comfort
8.6
Location
8.5
Facilities
8.4
Staff
8.8
Value for money
7.6
Free Wifi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
Jonathan
United States of AmericaThe only complaint was the water pressure in the shower was horrible more like a rain fall the shower itself was really cool looking with the pebble stone floor but unfortunately all you think about is how long the shower is taking to get soap out of your hair
The location was perfect close to everything we wanted to do and really close to plenty of food spots and downtown area the beach is maybe five minutes drive time
Stayed in May 2024
Reviewed: May 23, 2024
Cynthia
United States of AmericaThe bed was a bit small, due to a mix up we had to switch to a Queen. Once checked in it was great fun. We were late to our reservation, so they gave away our room but that was our fault for not contacting the front desk to let them know.
Loved the bar accommodation and overall staff experience. They made some killer drinks and dinner we were about to enjoy in our room. The food was amazing.
Stayed in April 2024
Reviewed: May 14, 2024
Ronquillo
United States of AmericaLots of hair on the pool and dusty closet and they not put new tp roll
Restaurant food
Stayed in May 2024
Reviewed: May 13, 2024
William
United States of AmericaNothing really...everything about our stay was great.
Being surprised! For starters, the onsite restaurant was excellent. Our wait staff was someone I would want to hire if I ran a restaurant! She represented herself, the restaurant and the kitchen with professional class and friendliness. (And I regret that I forget her name - but she more than earned her tip!) The room? It was comfortable and very sufficient for our needs. And the bed: I booked this hotel for reviews of the hotel's beds, as my wife doesn't usually sleep well on any hotel bed. Not Paradox: she slept very well and very comfortably. ("Maybe WE should get a bed like this one??" she commented.)
Stayed in May 2024
Reviewed: May 11, 2024
Victoria
United States of AmericaWhat an unexpected surprise! The pool area is lovely. I felt very spoiled with pool side service and had drinks and dinner while lounging in the cute cabana areas they have. The room was very clean and inviting and the bed are VERY comfortable! I didn't want to leave! They are also pet friendly, so I may bring my dog next time.
Stayed in May 2024
Reviewed: May 7, 2024
Ray
United States of AmericaPrice of food
The menu was very limited and the prices were too high.
Stayed in May 2024
Reviewed: March 3, 2024
Sara
United States of AmericaWe were there for 3 nights and not once was the room cleaned or at least the trash taken out. We called to inquire and we were told housekeeping was not working that day, then that housekeeping is only sent after a three night stay. The pillows were lumpy and uncomfortable.
The room was nice and spacious. Location was excellent and the hotel facilities are beautiful.
Stayed in March 2024
Reviewed: February 29, 2024
Francoise
United States of AmericaRoom was dark. Couldn't open window for fresh air. Couldn't open drapes without losing privacy. Shower water temperature hard to regulate. Barn door to bathroom makes a lot of noise when you open/close, wakes up partner at night.
Staff was extremely pleasant and helpful. Lobby, pool, hot tub areas all great!
Stayed in February 2024
Reviewed: February 26, 2024
Kaustubh
United States of AmericaThe staff did not make our room the next day until we told them. We asked for toothbrushes which they said they will send to the room but never did. We had to get them the next morning. The pillows are a bit too bulky.
Beautiful property with excellent decor
Stayed in February 2024
Reviewed: February 20, 2024
Viljar
EstoniaThere was some misunderstanding regarding the payment of breakfast. Booking offered breakfast, which is included in the price, but the bill was presented on the spot. In the end, the good young man at the counter realized that there had been some confusion and still did not take it into account. All good
There was a pretty big heated pool and a great bar area. They also had a hot tub. Food and cocktails were great. The room was big and the beds were very good.
Stayed in January 2024
Reviewed: February 14, 2024
Dave
United States of Americathe heated pool was BROKEN! Major bummer as I was really looking forward to it!
Everything! The staff was wonderful and very courteous!
Stayed in February 2024
Reviewed: February 2, 2024
Jordan
United States of AmericaHousekeeping was good but we had to beg for replacements for toilet paper and tissue paper, they seemed very stingy with them but brought fresh towels and bedding regularly
Great pool and lounge area, rooms were quiet and comfortable, dog friendly with water stations for refills
Stayed in January 2024
Reviewed: January 30, 2024
Hernandez
United States of AmericaIt’s a decent walk from the beach, but there’s lots of public parking available close to the beaches/cliff. $25/night parking was a bummer. I wasn’t aware of that prior to arriving. Maybe I missed that in the reservation process.
Groovy spot. Very comfy room. Unique, cleanly, with a great beach vibe. A great choice for a more “boutique” feel vs. cookie cutter hotel. I would stay here again
Stayed in January 2024
Reviewed: January 25, 2024
Maria
United States of AmericaParking was a tad bit difficult on the premise.
Stayed in December 2023
Reviewed: January 16, 2024
King
United States of AmericaNo view
Close to boardwalk
Stayed in January 2024
Reviewed: January 10, 2024
Philip
United States of Americanoise is an issue, you can hear others flush toilet, shower, and talk
nice bathroom and lobby
Stayed in January 2024
Reviewed: January 8, 2024
Shelley
AustraliaThe restaurant is uneven in quality. Also, we were unable to book a table for 7 for lunch as reportedly there were not enough staff available to handle us.
We liked the location, decor, facilities, friendly staff, and the opportunity for an evening drink in the bar.
Stayed in January 2024
Reviewed: January 6, 2024
Ronald
United States of AmericaRoom size. Meaningless breakfast voucher.
Stayed in January 2024
Reviewed: December 31, 2023
Deborah
United States of AmericaI didn’t love the location and the hotel restaurant was way overpriced
Pool area was once very hip but now is looking really tired. Hot tub was not 100% clean or hot.
Stayed in December 2023
Reviewed: December 28, 2023
Christer
United States of AmericaSuper cool lobby with great casual atmosphere.
Stayed in December 2023
Reviewed: December 23, 2023
Amy
United States of AmericaIt would have been helpful to have basic need items for sale.
Comfy. Bright. Beautiful pool. Great place for pups. Yummy food.
Stayed in December 2023
Reviewed: December 20, 2023
Beatrice
United States of AmericaRooms are small
Great location
Stayed in November 2023
Reviewed: December 20, 2023
Kristaannelkin
United States of AmericaHave stayed at the Paradox several time .Nice hotel in a good location in Santa Cruz, we are fans. Rooms are very comfy and clean. Amenities are great, restaurant is also very good.
Stayed in December 2023
Reviewed: December 9, 2023
Louise
United States of AmericaSink drained very slowly. Corner was l paper was fraying. Hope maintenance and upkeep will be good
As expected: comfortable bed, clean room. Appreciate the filtered water. Reception was very nice this time: friendly and offered a choice of floors
Stayed in December 2023
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