149 Union Avenue, Memphis, TN 38103, United States of America
#21 of 187 hotels in Memphis
Guests' ChoiceBased on 2541 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
7.9
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 9, 2024
Zaker
United States of AmericaMaybe a free breakfast
I loved everything.
Stayed in April 2024
Reviewed: May 8, 2024
John
United States of AmericaParking too far to hotel
Great
Stayed in May 2024
Reviewed: May 8, 2024
Joanne
United States of Americahouse phone had a bad connection. confusion with valet keys to our car resulted in delays in getting our car
duck parade and the shops/restaurants within hotel
Stayed in May 2024
Reviewed: May 8, 2024
Karla
United States of AmericaNothing
We love the ducks we pove the mint jueleps and the toast to St Judes
Stayed in May 2024
Reviewed: May 6, 2024
Lisa
United States of AmericaAccessibility to everything you could need or want , and of course the brilliance of the building itself and its history.
Stayed in May 2024
Reviewed: May 6, 2024
Nancy
United KingdomNothing, everything was great.
Great location close to Beale st and Sun records. Comfortable beds and well appointed room. Fantastic staff.
Stayed in May 2024
Reviewed: May 6, 2024
Robert
United States of AmericaThere was a very large stain of dirt or spilled liquid in the middle of the room.
the hotel history and lobby excitement. Good bar
Stayed in May 2024
Reviewed: May 5, 2024
Denise
United KingdomThe beds in our twin room were small for two people in 1 bed.
Beautiful hotel, in a fantastic location for Beale st and restaurants. Old world fancy and charm. The duck march is amazing.
Stayed in May 2024
Reviewed: May 5, 2024
Julie
United States of AmericaNothing.
Elegant.
Stayed in May 2024
Reviewed: April 29, 2024
Stephen
United KingdomTheir bottom bed sheets were not fitted and not big enough so came untucked every night
What a fabulous hotel and the duck march was great. Quite expensive but you get what you pay for and we loved the ambience
Stayed in February 2024
Reviewed: April 28, 2024
Marie
United States of AmericaI would say it as worth it but most things are pretty expensive.
Beautiful hotel in a great location with adorable ducks. Excellent services and amenities. Rooms are beautifully appointed and beds are soft and comfy.
Stayed in April 2024
Reviewed: April 27, 2024
Trava
United States of AmericaFor what you pay, it could be better, ie bigger/cleaner rooms, more amenities. There’s no microwave, coffee pot in the room. The indoor pool would be a great bonus were it a little cleaner and it would be nice if they had “kids free” hours for those that want to use the pool without 200 kids at the same time.
Beautiful hotel with a rich history, conveniently located, and the ducks were a fun twist. The staff is truly the best. Apart from a couple interactions, the majority of the staff is super helpful, accommodating and friendly. They seem to love working there and will gladly point you to a recommended restaurant or bring you towels or whatever you need. The managers (both day and night shift) were absolutely awesome.
Stayed in March 2024
Reviewed: April 26, 2024
Henry
United States of AmericaCan’t think of anything honestly
We got to stay at the world famous Peabody for $300. It was the cheapest in the downtown area. Valet parking and just a block away from Beale st.
Stayed in April 2024
Reviewed: April 26, 2024
Nancy
CanadaI was very satisfied
Location was perfect.
Stayed in April 2024
Reviewed: April 26, 2024
Amber
United States of AmericaElevator service was very slow The crowds from the Duck watching were annoying at times
Great location Beautiful place Wonderful service
Stayed in March 2024
Reviewed: April 24, 2024
Gomez
Abkhazia, GeorgiaTaste of history mixed with wonderful food.
Stayed in April 2024
Reviewed: April 24, 2024
Richard
United States of America$80 to park is ridiculous. And it’s a hidden fee.
The architecture is beautiful. The location by is perfect.
Stayed in April 2024
Reviewed: April 24, 2024
Cynthia
United States of AmericaNoisy traffic at night. Can also hear everything in the room next door. Can't walk far without running into homeless individuals asking for money. Sketchy after dark. Duck walk was overrated. Lobby was so packed we could hardly see. Struggled to get a drink while we waited as it was so packed. Half an hour in advance is not enough lead time. Even the mezzanine was crowded. Long delay for the elevators afterward.
Location in downtown was postive. Nearby restaurants and Beale Street. Elegant marble lobby and nice in-house restaurants and bars. Great desserts in the deli area that you can grab quickly and take back to your room.
Stayed in April 2024
Reviewed: April 24, 2024
Joy
United States of AmericaThe deli advertised as staying open until 11pm. We got back from the play at 10:25 and nothing open except room service. 2 pb&j sandwiches cost $42.00. Everything restaurant out side was too scary to go in. Also, the loud road noise lastest thru the night.
Stayed in April 2024
Reviewed: April 22, 2024
Jett
United States of AmericaN/A
Convenient
Stayed in April 2024
Reviewed: April 21, 2024
Sandy
United States of AmericaNa
It was absolutely gorgeous.
Stayed in April 2024
Reviewed: April 20, 2024
Tobias
SwitzerlandFeels pricey for what’s basically normal-sized rooms.
Good location and nice flair.
Stayed in April 2024
Reviewed: April 19, 2024
Stacey
United States of AmericaNothing that I didn’t like.
Absolutely everything! The Duckmaster, Kennon, was so friendly and entertaining!
Stayed in April 2024
Reviewed: April 18, 2024
Destiny
United States of AmericaOur bathroom was just a little smaller- but it wasn’t the end of the world. Biggest complaint would be there are no refrigerators
The upgrade to the club floor for breakfast and happy everyday was very much worth it for my family
Stayed in April 2024
Best, Netherlands
Kyiv, Ukraine
Orient, Spain
Larnaca, Cyprus
Zagreb, Croatia
Castara, Trinidad and Tobago
Porto De Galinhas, Brazil
Olten, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content