143 North East Loop 410, San Antonio, TX 78216-4730, United States of America
#20 of 315 hotels in San Antonio
Guests' ChoiceBased on 703 hotel reviews
8.9Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.9
Staff
9.4
Value for money
8.8
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Willie
United States of AmericaThe elevator slow needs 2
The room
Stayed in May 2024
Reviewed: April 30, 2024
Angela
United States of AmericaPillows on bed too small
Very friendly , had a social hour with snacks and free full.breakfast.
Stayed in April 2024
Reviewed: April 30, 2024
Smith
United States of AmericaAn extra day to stay. Hotel was very quite and you can get some good rest.
Room was very clean and bed was comfortable. Breakfast was very good with several choices.
Stayed in April 2024
Reviewed: April 22, 2024
Maria
United States of AmericaI like the fact that its super close to the airport
Stayed in April 2024
Reviewed: April 17, 2024
Donald
United States of AmericaLocation a bit hectic. Busy, confusing traffic. One-way street in front. No easy way of getting around close to Hotel.
Stayed four nights. Clean, pool clean, breakfast good. Refreshments 5:30-7:00pm.
Stayed in April 2024
Reviewed: April 17, 2024
Jeanette
United States of AmericaNothing
Friendly and helpful staff, comfortable room, convenient and free shuttle, tasty hot breakfast with lots of selection
Stayed in April 2024
Reviewed: April 16, 2024
Kevin
United States of AmericaParking lot is circuitous to say the least; kind of awkward getting into
Accommodating and clean rooms; great breakfast and KickBack event
Stayed in April 2024
Reviewed: April 16, 2024
Rebekah
United States of AmericaThe breakfast and happy hour were very nice, food was great. The pool area was nice and clean!
Stayed in April 2024
Reviewed: April 16, 2024
Janet
United States of AmericaNo complaints
Breakfast was very nice with many hot items to choose from.
Stayed in April 2024
Reviewed: April 16, 2024
Wu
United States of AmericaConvenient location near the airport especially when arriving late at night. Desk staff was friendly. Beds are comfortable. This was a good deal. Pretty quiet considering proximity to the airport and freeway.
Stayed in April 2024
Reviewed: April 15, 2024
Sheretta
United States of AmericaBreakfast was great. Service/staff was great.
Stayed in April 2024
Reviewed: April 15, 2024
Ruben
United States of AmericaBreakfast could have been a little better variety.
Stayed in April 2024
Reviewed: April 15, 2024
Ricardo
United States of AmericaGreat customer service , enjoyed the breakfast and felt safe staying at this hotel. Look forward staying again soon at this establishment.
Stayed in March 2024
Reviewed: April 14, 2024
Loren
United States of AmericaIt was a little dated
Friendly staff and nice pool
Stayed in April 2024
Reviewed: April 14, 2024
Therese
United States of AmericaRoom had a musty smell. Hot breakfast started too late for me....I had to leave by 6:30am. Should be complimentary.
Friendly staff. Great sized room
Stayed in April 2024
Reviewed: April 12, 2024
Karen
United States of AmericaDogs making mess in elevator
Very good location and value. Nice breakfast and staff was great.
Stayed in April 2024
Reviewed: April 12, 2024
Rod
United States of AmericaSmall bathroom
Location
Stayed in April 2024
Reviewed: April 11, 2024
Katie
United States of AmericaHappy hour for guests and a surprisingly good free breakfast were nice perks.
Stayed in April 2024
Reviewed: April 11, 2024
John
United States of AmericaThe free breakfast was excellent and the staff was very friendly and helpful! The airport, Northstar Mall and many excellent restaurants were just minutes away.
Stayed in April 2024
Reviewed: April 10, 2024
Patricia
United States of AmericaGreat breakfast
Stayed in April 2024
Reviewed: April 6, 2024
Lauren
United States of America𝖮𝗎𝗍𝖽𝖺𝗍𝖾𝖽 𝖺 𝖻𝗂𝗍
𝖳𝗁𝖾 𝗌𝗍𝖺𝖿𝖿 𝗐𝖺𝗌 𝗏𝖾𝗋𝗒 𝖺𝖼𝖼𝗈𝗆𝖺𝖽𝖺𝗍𝗇𝗀 𝖺𝗇𝖽 𝗁𝖾𝗅𝗉𝖿𝗎𝗅! 𝖶𝖾 𝗁𝖺𝗏𝖾 𝗌𝗍𝖺𝗒𝖾𝖽 𝗁𝖾𝗋𝖾 𝖺 𝖿𝖾𝗐 𝗍𝗂𝗆𝖾𝗌 𝖺𝗇𝖽 𝗐𝗈𝗎𝗅𝖽 𝖿𝗈𝗋 𝗌𝗎𝗋𝖾 𝗋𝖾𝗍𝗎𝗋𝗇
Stayed in April 2024
Reviewed: March 29, 2024
Placido
United States of AmericaBathtub drain water slow to recede
Bkft ok
Stayed in March 2024
Reviewed: March 25, 2024
Frances
United States of AmericaIt is pretty dated
The proximity to the airport
Stayed in March 2024
Reviewed: March 25, 2024
Wendy
United States of AmericaEveryone was exceptionally friendly, and the hotel was incredibly clean. It was also quiet.
Stayed in March 2024
Böblingen, Germany
Fertilia, Italy
Rohnert Park, USA
San Pedro de Atacama, Chile
Kota Kinabalu, Malaysia
Kazbegi, Georgia
Munnar, India
San Sebastián, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content