Nothing at all!!

The customer service and they were very flexible with early check in

Stayed in April 2024

No windows in the room.

Excellent hotel with a great location and amazing staff.

Stayed in April 2024

A bit pricey.

Excellent service in all areas of the hotel.

Stayed in April 2024

Nothing, all was more than we expected

All round friendly staff

Stayed in April 2024

The second day we used the pool area and it was busy (and this is only early April with the first bit of sunshine!). We could get loungers but there was one poor girl rushed off her feet trying to serve everyone. Consequently the lounger towels we asked for never came, we were never asked if we wanted a drink/food and the whole area was looking uncared for. The girl on duty was lovely and it wasn't her fault but more staff should have been allocated. And this was something we also felt with breakfast. While the service was adequate, we were not served by one dedicated server and it was just a little lacking for the level you expect from this kind of price point of hotel, particularly in the USA. It wasn't terrible at all, but just not 5 star. I think there is work to be done by management on staff service to get the hotel consistently to a truly great service experience. Also - a general issue which is probably true of many hotels these days - this whole minibar thing where the entire fridge is taken up with ridiculously overpriced (like x3 at least RRP) drinks / snacks (paid for as soon as you remove something, by weight) is incredibly annoying. It means if you need some fridge space, you have to ask them to bring up a fridge to your room which is just ugly and annoying. Plus our minibar made a loud humming noise so we had to ask them to turn it off (which they did). Could everyone stop purchasing any of these items to force hotels to stop with this please!? It's an awful practice and feels very tacky in this level of hotel. Lastly, I don't like not having the option of opening windows at least slightly for fresh air but this seems to be standard in many high rise hotels now.

The Pendry was a great base for exploring the Sunset strip and West Hollywood. We really loved the location right on Sunset Boulevard. Also the hotel itself feels really design-forward without being pretentious. Everything feels new and clean which is lovely. The rooftop pool, bar and restaurant is a real highlight and has stunning views. We also liked the spaciousness of the room and the comfort of the bed. I would also say the staff were incredibly gracious with early check-in and late check-out which we greatly appreciated. They went over and beyond with our late check-out as we had a late flight and they allowed us more time than I'm sure many hotels would, which we really valued and this would be a main reason I would definitely stay again in future as they were so kind about it. We had breakfast one day on our credit (via booking.com) and it was really delicious and they catered for our requirements well (dairy and gluten free) and it was lovely to sit out on the balcony and see the view while eating. We also liked that they brought more water when we asked with no fuss and no charge - so many hotels are stingy with this (although it would be nice not to need to ask in the first place and perhaps to have a system that avoids so much single-use plastic or at least use bigger bottles).

Stayed in April 2024

Nothing about the hotel we didn't like. Maybe it is difficult to move around if you're not driving.

Lovely hotel with beautiful decor. The location in Hollywood was great to move around in the car. The breakfast was amazing (a bit pricey though).

Stayed in March 2024

not much too complain about

a very comfortable hotel, great food and staff

Stayed in March 2024

The lack of counter space in the bathroom.

The cleanliness, the rooftop restaurant and pool.

Stayed in February 2024

Rooftop restaurant wasn’t great value for money. Nothing bad but just too expensive for what it is.

Very nice staff, great design, spacious rooms, rooftop is also great. Although large it feels cozy

Stayed in January 2024

There was no dislikes me and my Husband was treated exceptionally

Beautiful Scenery So much to explore

Stayed in January 2024

Nothing

Friendly staff. Excellent food in all of the restaurants & cafe. Location was great. Gorgeous interiors. Complimentary rental car service was an unexpected bonus.

Stayed in January 2024

Clean, good location, very friendly and helpful staff.

Stayed in January 2024

Nothing

The free car hire service was a fantastic feature. The staff and all the amenities were also great.

Stayed in December 2023

The cleaning staff misplaced my sons soft toy with the bedding and it is now lost

Views from the room

Stayed in December 2023

Great location

Stayed in October 2023

The parking were very expensive

The location was great, concierge Ms Andria was very helpful and loved her attitude

Stayed in October 2023

Prices

It was excellent. Everything was perfect. Couldn’t have been better.

Stayed in October 2023

All is good

Always a good stay at the Pendry. Great location and helpful staff

Stayed in October 2023

Location, the welcome by Jay was fantastic. Wish I had stayed longer and made more of the hotel.

Stayed in October 2023

Very little. Daily replenish of bottled water would have been nice.

Quality of property and top staff.

Stayed in October 2023

There are so many taxes to be paid but I guess this is in the entire USA. Large amount of deposit was withdrawn as they do not accept to have it in cash. Only one incident I didn’t like if that I noticed one of my items was missing in my room and I believe it was it taken and I have informed the hotel they just apologized about it and my item was never returned.

The hotel was very excellent. The location is very great and safe. Amazing staff everyone was very friendly and welcoming and the room service was really good. We had a lovey stay. We were able to use the hotel cars and rent free for 4 hours a day which was very fun.

Stayed in October 2023

Friendly staff, new, clean, large room with large bathroom, good food, central location.

Stayed in September 2023

Limited space at the pool and the cabana's were pricy to rent.

Stayed in July 2023

There was nothing I didn’t like, however you are charged $200 a night for any potential damages. I didn’t know this until I left and checked my card. I had to ring Pendry who clarified the charge would be removed in the next few days. I think it’s important staff inform people what exactly is being charged to your card on arrival.

Incredible decor Friendly staff Great location Comfortable beds Wonderful heated pool 10/10! 💕

Stayed in September 2023