122 North 2nd Street, Downtown Phoenix, Phoenix, AZ 85004, United States of America
#32 of 132 hotels in Phoenix
Guests' ChoiceBased on 889 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.3
Facilities
8.8
Staff
9.0
Value for money
8.2
Free WiFi
9.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 4, 2024
Chantal
United KingdomThe view from our room was amazing!! The food in the bar and barrel was so good!! Great location lots of restaurants nearby!
Stayed in March 2024
Reviewed: April 27, 2024
Laura
United States of AmericaDidn’t have the room with view we booked. They adjusted the price. But was disappointing.
Location, very modern and clean
Stayed in March 2024
Reviewed: April 27, 2024
Scott
United States of AmericaBalcony view.
Location.
Stayed in April 2024
Reviewed: April 15, 2024
Monette
United States of AmericaNot like I don’t like we can deal with it but since it’s Soo busy weekend the elevator takes forever but one time that the line was long, they accommodate the long line and took us to the maintenance elevator, for me that’ was an A plus
I rarely give comments but this would be my second time this year and I would say I will stay here again next time. The rooms were clean. Staff was Soo accomodating. Ohhh yahh and it’s right across the convention that our event happened.
Stayed in April 2024
Reviewed: April 7, 2024
Jason
United States of AmericaNA
Nice location for sports event.
Stayed in April 2024
Reviewed: April 4, 2024
Vincent
United States of AmericaNothing
I think it’s perfect and located downtown within restaurants and bars and extremely close to the stadiums
Stayed in April 2024
Reviewed: April 2, 2024
Chet
AustraliaOnly niggle is very low water pressure.
Stayed in March 2024
Reviewed: March 30, 2024
Bea
United States of AmericaClean Staff friendly Comfortable beds Location Beautiful property Awesome vibes
Stayed in March 2024
Reviewed: March 25, 2024
Ashley
United States of AmericaPool was not suited for adults. We had an issue with the cleanliness of our room. The room was not cleaned the final night of our stay. The management team refused to have the room cleaned and/or comp us for the uncleaned room. We ended up having to relocate rooms completely. We chose the Hyatt for the focus on luxury and cleanliness, so we were very disappointed and had never experienced such before.
The location and amenities
Stayed in March 2024
Reviewed: March 25, 2024
Elvira
United States of AmericaNo receipt was received for my stay
Near down town within walking distance
Stayed in March 2024
Reviewed: March 23, 2024
Deborah
United States of AmericaThe B&B restaurant service left much to be desired. The food was good though
lovely, convenient and comfortable
Stayed in March 2024
Reviewed: March 21, 2024
Patrick
United States of AmericaAll areas met or exceeded our expectations. We were here to see Bruce Springsteen and the location could not have been better. Check-in and check-out were quick and easy.
Stayed in March 2024
Reviewed: March 18, 2024
Mayra
United States of AmericaNothing at all
Great walking distance from everything
Stayed in March 2024
Reviewed: March 14, 2024
Monette
United States of AmericaFor 15years we always stays her for a dance competition and cheer competition. Our daughter loves it up til now that she’s already 13. She still gets excited with the elevator and now with her lil brother doing it with it. And of course the convenience that it’s walking distance to the convention center. Hopefully that price will not go up every time though that we can’t afford anymore😭😭😭but overall we WOULD STAY HERE NEXT TIME Ohhh the restaurants food were great and I wished to eat more there
Stayed in March 2024
Reviewed: March 1, 2024
Kory
United States of Americanothing
18th floor, beautiful sunset/sunrise, break was good, dinner was excellent in restaurant
Stayed in February 2024
Reviewed: February 29, 2024
Marianne
United States of AmericaSee above - -
Madalyn, at the front desk (downtown Phoenix) was amazing I was super impressed with her!! I did not have a chance to enjoy breakfast at your place. I stayed in room 2134 and the nozzle to the shower, (how to turn on the water), was very very loose, I thought it was gonna fall off..... I really thought the nightlights around the bottom of my bed, were an added bonus!!!
Stayed in February 2024
Reviewed: February 20, 2024
Rob
United States of AmericaNothing!
Clean, massive and comfortable space! Amazingly kind staff and so many offerings!! Having the market open until 11 was also a real treat as most of our time was spent out late so having good food options after 9 was a blessing!
Stayed in February 2024
Reviewed: February 7, 2024
Kenneth
United States of Americapricey
location close to concert venue
Stayed in January 2024
Reviewed: January 28, 2024
Tom
Saudi ArabiaThe breakfast needs to be reconsidered. It appears to be fully catered out to a different team that doesn’t share the same friendly vibe as the hotel team. I typically the Hyatt in the Middle East known for its extraordinary breakfast. This was a let down here.
This is one of the nicer Hyatt I have stayed at between the US and the Middle East. Staff is very friendly. The rooms are very clean. Generally, this was an excellent location.
Stayed in November 2023
Reviewed: January 12, 2024
Cesar
United States of AmericaThe view of the room was amazing!
Stayed in November 2023
Reviewed: January 5, 2024
Kelli
United States of AmericaWent to bed after a concert, didn’t inspect bed (didn’t think I needed to). In the morning notice a spot of old blood on sheets, not mine, I had no sores.
Great location, staff went beyond expectations to help.
Stayed in December 2023
Reviewed: January 5, 2024
Eddie
United States of AmericaI didn't like that valet parking was full by the time I got there and when I called and asked which parking garage the front desk person told me the wrong one so I ended up paying$50 for parking instead of $20.
The convenience of being right down town by chase field was great.
Stayed in December 2023
Reviewed: January 4, 2024
Bellhopper
AustraliaThe neighbours of the adjoining room were super loud early in the morning. It kind of sucked, not the hotel's fault though I would consider staying again.
There are awesome staff and location, is great and there are so many restaurants and bars in the building. Cool options downstairs with a market where you have healthy choices of food
Stayed in January 2024
Reviewed: January 2, 2024
Helena
United States of AmericaI think they charge $40 for parking, which is pretty steep, especially since the hotel felt almost empty. No free water (only with hotel chain membership). No bathrobes provided to get to the pool and back.
Hotel room was big, clean and had a terrace. Unfortunately, the air quality was bad the two days we stayed so we weren’t able to use it. Hotel is gigantic. Made for conventions. Pool area was nice and hot tub worked. Plenty of street parking so didn’t have to use the hotel garage. Starbucks is just one block away. Beds were comfy. Close to stadium and children‘s museum. Plenty of restaurants around.
Stayed in December 2023
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