Orange Beach, 36561-4067, United States of America
#39 of 187 hotels in Orange Beach
Guests' ChoiceBased on 20 hotel reviews
8.6Cleanliness
9.0
Comfort
8.9
Location
9.0
Facilities
9.0
Staff
8.7
Value for money
8.8
Real Bookers. Real stays. Real opinions.
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Showing 1 - 20
Reviewed: May 24, 2024
Jennifer
United States of AmericaBlankets were too thin. Carpet in front room needs to be cleaned. No complementary coffee in room. Wrong code given to unlock room. Waited almost 15 minutes before we could get in our condo.
View from room was great. Front desk staff friendly and helpful.
Stayed in May 2024
Reviewed: May 20, 2024
Sydney
United States of AmericaNo wifi
Everything except we didn't have wi-fi When I come back next year, we might get it(?) See you next year!
Stayed in May 2024
Reviewed: November 21, 2023
Lois
United States of AmericaEverything
Stayed in November 2023
Reviewed: October 18, 2023
Janet
United States of AmericaThe condo was fabulous. Great location and having the lazy river right outside our room was perfect for evening dips. We cooked in room some and had everything we needed. Perfect home away from home! Thank you for a relaxing few days :)
Stayed in September 2023
Reviewed: October 14, 2023
Smallwood
United States of AmericaThe refrigerator leaked water.
It was quiet and clean, and the beds were so comfortable.
Stayed in September 2023
Reviewed: June 2, 2023
Joseph
USAThe beds were horrible,sounded and felt like they were gonna collapse every time you would roll over.
Great views.
Stayed in May 2023
Reviewed: May 10, 2022
Paula
United States of Americavery clean and well maintained
Stayed in May 2022
Reviewed: June 3, 2024
Brandy
United States of AmericaThere is no waterslide on the property even though you have pictures on the site of one. We tried to checkout and get a refund once we got there and found out there was no slide. This was the reason we booked this place is because my 7 year old with autism loves water slides. I talked to 3 different people screen shot pictures and sent 3 different times. They kept saying that they would review this and get back to me. It’s been 4 days and I haven’t heard a thing from them. There are no blankets there, only sheets. Do not book through this site or Vacasa!
The staff that work on the property were very nice. I recommend booking through them, Brett/Robinson if you stay here.
Stayed in June 2024
Reviewed: August 28, 2023
Anthony
United States of AmericaThe pictures of the booking showed a waterslide which is not at Phoenix 2. $45 for a parking pass which is not listed in the description.
Great location!
Stayed in August 2023
Reviewed: September 30, 2023
Anonymous
United States of AmericaThe room didn’t have extra blankets. My husband is cold natured and I am hot. I like to keep it colder but he didn’t have enough cover for that.
It was very clean. The lazy river was amazing.
Stayed in September 2023
Reviewed: May 18, 2022
Anonymous
United States of AmericaIt was hard to find any employees. When we did find them they was all so friendly. We did wish we could see the beach from our room but that was fine the place is worth not having it.
the house was beautiful and plenty of room. I love that you have grills and the fire pit for the nights you want to be outside. the air conditioner was wonderful. we didn’t have to walk far. we stayed at a near by place for only 2 nights after we stayed at the Phoenix because we decided to extend our trip for two days. Phoenix didn’t have any place available so we decide to rent the Hilton lodge it was horrible we was so ready to go by the second day. thank you to the Phoenix 😃 I would love to bring all my grandkids to stay at the Phoenix. 🌴🌊
Stayed in May 2022
Reviewed: August 17, 2023
Anonymous
United States of AmericaUpon arrival, we had to call a phone number provided to get a hold of someone to come to the front desk. Once the property manager arrived we purchased 2 parking passes, which were $45 each. We were also given wristbands to wear during our stay. After checking in we headed up to the room. Immediately after walking through the front door we were hit with a strong smell of mold, mildew, and must. It was awful!! Unfortunately problems kept appearing!!! After walking through we noticed the king bed was missing a comforter as well. The bathroom toilet seat in the king room was missing the lid, it was completely broke off! After noticing these problems we contacted Vacasa, who manages the property. After 2 calls after not receiving a call back that we were promised, we were told to go buy some air freshening spray and to try and “air” out the condo and they someone would bring a new comforter. After going and buying our own spray, which never worked!! The furnace filter was absolutely disgusting and should of been replaced a long time ago!! Both front windows in each bedroom were covered in black trash bags that were taped up with blue painters tape. Looking behind the trash bags we found both windows covered with mold and mildew!!! 3 more calls were made to try and resolve the issue. Due to a respiratory health condition it made it impossible to sleep in that condo. 3 more calls were made that night to try and fix the problem, supervisors never followed through! More mold was discovered in the shower!! Completely unacceptable!!! Now that it was almost 9:30 at night and a supervisor let us know that the local managing person would not see the ticket til most likely the next morning! We were stranded with nowhere to go!! After calling daily for a week after our stay and multiple “supervisors” stating they would give us a call back, we have never got a call back. Never once did someone try and make it right and resolve the problem!!! Could write more but it won’t let me!
Lazy river looked nice but never got to use it!
Stayed in August 2023
Reviewed: November 10, 2023
George
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: August 21, 2023
Sherry
United States of AmericaThere are no comments available for this review
Stayed in August 2023
Reviewed: June 15, 2023
Gloria
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: June 3, 2023
Justin
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: May 28, 2022
Cumbaa
United States of AmericaThere are no comments available for this review
Stayed in May 2022
Reviewed: May 26, 2023
Anonymous
United States of AmericaThere are no comments available for this review
Stayed in May 2023
Reviewed: March 19, 2023
Anonymous
United States of AmericaThere are no comments available for this review
Stayed in March 2023
Showing 1 - 20
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