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  5. Reviews of Phoenix Park Hotel

Reviews of Phoenix Park Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

520 North Capitol Street NW, Washington, D.C., DC 20001, United States of America

#22 of 153 hotels in Washington, D.C.

Guests' Choice

Review Score

Based on 1324 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.5

  • Facilities

    8.7

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    - room size - price

    - staff - close to train station - very good restaurant - complementary coffee, tea, hot chocolate

    Stayed in May 2024

  • Reviewed: May 7, 2024

    9.0
    Good location, rooms are hit or miss (some are facing a wall, others are nice)
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a great time in this hotel. Initially we got assigned a room with a single window facing the wall. There also was a problem with a window — it wasn’t fully closing and there was a noticeable draft. I walked back to the front desk to ask if we could be moved to another room (and was happy to pay for an upgrade if nothing was available) and Fifi has kindly helped us, she found the room for the same rate which had windows facing the street. The room was next to an elevator which wasn’t a problem for us. Fifi’s support made this a really positive experience for us, we had a great time, and I can’t explain how thankful we are. Thank you, Fifi! Location is pretty good (walkable to US Capitol, Supreme Court, Library of Congress). There’s a train station nearby. Beds were rather comfy, a bit on the softer side. There was a coffee machine which makes a rather decent hot chocolate on the second floor. I also used their laundry for a quick wash and it was really quick and efficient.

    Stayed in April 2024

  • Reviewed: May 7, 2024

    10
    Overall, we had an amazing experience!
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night

    The hotel price is steep. It's a beautiful place in the middle of the city, but I still felt like there were more affordable options with similar amenities.

    Loved our room. The beds were very comfortable and the shower was amazing. We loved the complimentary tea and hot chocolate. We really loved dinner at the restaurant at the Irish pub. The band was awesome and we had a lot of fun. Breakfast was great, too. The proximity to Union Station was so nice and easy, as well!

    Stayed in April 2024

  • Reviewed: May 7, 2024

    9.0
    Great place and great staff
    • Leisure trip
    • Couple
    • Standard Queen Room with One Queen Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing thought it was a great place

    Lovely room little on the small side but great for the three days we were there for. The staff were so personable and made you feel welcome from the moment you stepped through the door. Rather than being in the room there was a coffee and tea lounge in the second floor .. just stop off get your drink and carry on up to bed it worked well and meant you never ran out of your preffered tea/ coffee/ milk etc. The hotel was minutes from the Washington capitol and the start of the mall and by the train station for those using the train to get to Washington.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Would stay here again; great location!
    • Leisure trip
    • Couple
    • Standard Queen Room with One Queen Bed
    • Stayed 3 nights

    Location was great. The bar onto the hotel was very nice also with a nice outdoor seating area. Rooms were very comfortable including a lovely spacious bed.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    8.0
    Excellent stay in DC close to Capital and Metri
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms were a little tight

    Location is excellent and also the Dubliner pub is great for a drink or dinner

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Home away from home
    • Leisure trip
    • Couple
    • Standard Queen Room with One Queen Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff were very friendly and always welcoming. Great location for sightseeing, Thank for 24/7 free coffee

    Stayed in May 2024

  • Reviewed: May 6, 2024

    9.0
    Beautiful place to stay, with the exception of breakfast
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant appears to be understaffed at breakfast time. We arrived for breakfast about 8am on the first day of our stay, and found only two servers on duty for a full house. It took 5 minutes to get a menu, we ordered coffee, but when the coffee had not arrived after 10 minutes we decided to look for breakfast elsewhere.

    Location is excellent for people arriving in Washington by rail. Check-in was fast and efficient. Room was comfortable and clean. Nice amenities in the bathroom.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    9.0
    I would book it again!
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Awesome and accommodating staff. Wonderful space. Some street traffic noise not their fault

    Stayed in May 2024

  • Reviewed: May 4, 2024

    10
    We had a great time as a family and got to see 2 ball games
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I wish they had a microwave in the room. My grandson eats popcorn every night and he only likes microwave popcorn.

    The coffee bar was great and the staff was very friendly.

    Stayed in April 2024

  • Reviewed: May 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Brillant staff, very helpful . Hotel easy to get to from Union Station. Very clean , rooms lovely. A very Irish hotel in Washington. Dubliner pub added bonus !

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is awesome

    Stayed in April 2024

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Water pressure in shower was not very strong.

    Location - opposite Union station and walkable to Capitol, also close to circulator bus stop. Free tea/coffee/water station on 2nd floor. Nice irish pub downstairs.Big king size bed in room. Room was clean.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    8.0
    Reasonable stay in DC.
    • Leisure trip
    • Group
    • Standard Queen Room with One Queen Bed
    • Stayed 2 nights

    Rooms were fine.

    Walkable location to most things, but not super close. Surprisingly good pub restaurant. The staff was very friendly. The coffee station on the second floor was a nice touch.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Very Good
    • Business trip
    • Group
    • Superior King Room
    • Stayed 2 nights

    free Coffee and Water quiete Bar and live Music Location

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • King Room - Disability Access
    • Stayed 4 nights
    • Submitted from a mobile device

    From the outside, the hotel looks older. Don’t be fooled, because the rooms are completely modern, stylish and efficiently designed.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    Comfortable stay in central location
    • Leisure trip
    • Solo traveler
    • King Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, comfortable rooms

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    Relaxing and quiet.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    They charge $5.00 for a bottle of water. Why?

    It was very clean. I love the fact that it is pet free.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Queen Room with Two Queen Beds
    • Stayed 3 nights

    We had a corner room and there was a lot of sirens throughout the night.

    The location was great and we really liked the sitting area and coffee on floor 2.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights

    There is a coffee and water station on the 2nd floor (which is overall great to have) to use free of charge, but the water taste and smells was just bad. Having it left for a night in the bottle, was simply not drinkable in the morning.

    Location, rooms and staff were great. Good value for money.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Great room, 24 hour hot drinks

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    Great location
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing exactly

    Location is excellent just a few steps to Union Station and in walking distance to National Mall.2nd floor there is complimentary tea and cafe available24 hours.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wish I
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights

    Nothing

    Location was great - near a circulator bus stop, decent walk to Capitol building, the National Mall and museums. Room was comfortable and spacious, with mini fridge and king size bed. Coffee and tea lounge was elegant and well stocked. There's also a microwave and water station there too (which I didn't use).

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Clean, well-appointed, well-located hotel
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 2 nights

    Nothing. One comment though: $5 for a bottle of water in the room? Not a good look.

    Greeted by helpful staff. Exceptionally clean, with modern upgrades to an historic. Coffee and teas are always available. Attached to a bar/lounge. to grab a bite without going far. Walkable to Amtrak train station and the Capitol and other points of interest.

    Stayed in April 2024

Showing 1 - 25

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