When you called for a shuttle ride to a pool, staff would tell you they were sending someone right away, but that wasn't really the case. Sometimes, you were having to wait up to 10 mins for the ride. We found ants in our room the first morning. Had to call the front office three times to finally get someone to come spray poison. Then they sprayed poison and left.

The resort had 7 pools to choose from, including a kids' pool. Due to the distance and layout of the resort, they offered shuttle rides from your room to the different pools.

Stayed in May 2024

AC not getting low enough temperature to be comfortable. Felt musty in room. Very very outdated. Still has old bathrub/ shower with curtain. Could hardly open sliding glass door to balcony. Baseboards and molding needs repair.

Nice size of room. Very clean. Good location. Hot water and water pressure good in shower.

Stayed in May 2024

A fan for the room would have made it perfect!

The view was beautiful, the room was very comfortable and the pool/waterslide was so fun!

Stayed in May 2024

I wish they're was at least breakfast included in the price paid for the resort, and I a guide would be nice because it is a little confusing at first.

The pool acces and the cleanliness of the rooms.

Stayed in May 2024

Dated needs repairs chairs need need new cushions by courtyard area by family pool. We wanted to be close to other family members and were not able to.

All the pools and the larger rooms with pull out couches

Stayed in May 2024

It's an old place. $50/day "resort" fee is a lot. Pool water was cold, which was frustrating.

Stayed in April 2024

Only saw one non-Tesla EV charging station next to a bank of Tesla-only stations. The bathroom exhaust fan was too loud.

Great for families with kids - especially all the pools. Cool location for resort (old rock quarry w mountain views and hiking trail acess). Liked the overall look/ feel of buildings and 'village' set up. Good enforcement of quiet hours. Friendly staff. Clean rooms. Comfie beds. Lots of steps/ good exercise...but also accommodations seemed available.

Stayed in March 2024

No parking Pools were crowded. Not enough spots to sit Alot of renovations going on

Nice clean rooms

Stayed in March 2024

I loved the view and the amenities. But being as expensive as it was and paying for a king suite, the parking should be designated. Multiple times I had to park at the bottom of the hotel parking and walk a long ways uphill to get to my room.

Stayed in March 2024

It was a last minute booking, me and my girlfriend have Rheumatoid Arthritis and we were most looking forward to the hot tub. The hot tub in the family pool was luke warm, and then we had gone to the adult pool and it the tub was also luke warm. We let the staff know and they were apologetic but we were very disappointed as this was one of the main reasons for staying here. For about $300.00 we would have expected the hot tubs to be hot.

The staff was amazing, the room was very clean. Love the wood fired pizza delivered to your room, and it is delivered very quickly. I've stayed at this property 5 times now and will stay again but..

Stayed in February 2024

HVAC noisy

Great views.

Stayed in January 2024

The price of the rooms are very overpriced. You're definitely paying for the scenery more than anything. The suite tax per day even on the day you're checking out is ridiculous.

Beautiful property, nice comfortable and clean rooms and friendly staff. It was a really great stay. Amazing scenery.

Stayed in November 2023

There was no coffee in the suite to make

Stayed in October 2023

No coffee cups for first am, but cups provided the rest of the stay. Other than that everything was very nice.

Room service was fast and food was very good. Asked for a room close to the spa and pool and this was accommodated nicely.

Stayed in October 2023

They refused to honor my military discount although they said they would over the phone. But upon arriving and presenting my proof of service, they said they wouldn’t honor my military pricing because I had to book under the “military booking link” which wasn’t provided to me prior.

It was a gorgeous property with nice rooms and amenities

Stayed in October 2023

Little bat was in my first room, seriously. It was my son's first bday and it took hours to change rooms or have anyone come to help. But front desk made up for it with free dinner.

Loved the staff at the front desk and coffee shop.

Stayed in July 2023

I get there at 12 o'clock and then get my room until 3:50 Never gotta text that my room was ready Had to go exam when was it going to be

The atmosphere The mountains My room was a good location

Stayed in September 2023

Some parts of it are getting a little tired.

Resort feel, the pool and the staff!

Stayed in September 2023

Carpet was filthy, our feet were black just walking around the room. Pull out sofa sheets were stained. Parking sucked, not big vehicle friendly. Over charged for drinks at pool bar.

Pool, room service.

Stayed in August 2023

I didn't like that the waterfalls were not on. I guess there was issues with them working properly. But it was a disappointment.

I like the waterfalls. That's what brought me to this Resort.

Stayed in August 2023

No valet parking for check-in

Very beautiful environment. Easier to get your rooms once you figured out the layout.

Stayed in August 2023

The parking lot was very confusing

It was nice over all

Stayed in July 2023

I came in late so my room wa hard to find, luckily staff came by on golf cart and I asked for help.

Stayed in August 2023

The pool area is dirty! There was so much trash! the floor was dirty (it needs to be deep cleaned or replaced. Some of the buildings are run down. The communication between staff sucks! I did have one really nice pool side host! loved her but the rest, nope. No one smiling, no greetings when you come in and no one could answer questions.

The views are beautiful! The movie night was fun!

Stayed in May 2023