20 Milk Street, Portland, ME 04101, United States of America
#6 of 25 hotels in Portland
Guests' ChoiceBased on 498 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.3
Value for money
8.0
Free Wifi
9.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 24, 2024
Thomas
United States of AmericaGreat location. Clean and updated
Stayed in May 2024
Reviewed: May 16, 2024
Michael
United States of AmericaEverything was great
Location, staff, facility
Stayed in May 2024
Reviewed: May 2, 2024
Michele
New ZealandNoise coming into rooms from other rooms. No privacy on Street level windows without shutting curtains which made room even darker.
Fantastic staff, especially the guy with the broken arm who helped us with a little luggage problem. Great location.
Stayed in May 2024
Reviewed: April 30, 2024
James
United States of AmericaLow toilets
Good and ok
Stayed in April 2024
Reviewed: April 30, 2024
Bill
United States of Americasee above.
Beautiful hotel in a great location. Large room, large bathroom, comfortable bed and great towels. The only detraction was the muslin sheets. I would think a high thread count twist cotton sateen would make the comfort even more compelling. We were upgraded to a terrace room which added to the experience. Front ofbthe house staff was excellent and the parking attendants were great as well.
Stayed in April 2024
Reviewed: April 26, 2024
Brian
United States of AmericaLighting in room.
Spa & Fitness center done very well. thank you
Stayed in March 2024
Reviewed: April 25, 2024
Susan
United States of AmericaSpa services offered very expensive. Wish they had a few options at lesser price.
Location, cleanliness and friendly staff
Stayed in April 2024
Reviewed: April 5, 2024
David
United KingdomNothing
Location, clean, helpful staff
Stayed in April 2024
Reviewed: March 28, 2024
Stephanie
United States of AmericaGreat location and lovely front desk service!
Stayed in March 2024
Reviewed: March 24, 2024
Andrews
United States of AmericaNA
Room was beautiful and bed extremely comfy!! Amazing staff!!
Stayed in March 2024
Reviewed: March 12, 2024
Teri
United States of AmericaVery comfortable bed with luxurious bedding. Quiet room. Staff was very friendly and engaging. And the location is perfect in the Old Port district.
Stayed in March 2024
Reviewed: February 20, 2024
Mackinnon
United States of AmericaValet not included / they don’t offer parking
For the price of the stay, would be nice if the $30 valet was included
Stayed in February 2024
Reviewed: February 18, 2024
Marianne
United States of AmericaThere were a handful of homeless people hanging around the area. Not really anything you can do about that. They didn’t bother us but I was surprised to see them .
Located along seaport. Walking distance to several stores and restaurants. Valet parking worked out well. We just had it parked and we walked to all the locations we wanted to visit. Ver convenient. The spa and amenities were excellent!! The lounge and restaurant inside the hotel were jgreat.
Stayed in February 2024
Reviewed: February 12, 2024
Adriana
United States of AmericaBreakfast options and restaurant hours were limited.
Great location that was walkable to loads of restaurants, bars and entertainment.
Stayed in February 2024
Reviewed: February 11, 2024
Chelsea
United States of AmericaNothing
Location was incredible! They even upgraded us because it was our anniversary.
Stayed in February 2024
Reviewed: February 5, 2024
Deborah
United States of AmericaLocation is near all the shops, restaurants and the waterfront. The rooms are beautifully decorated and have some great amenities, including robes.
Stayed in February 2024
Reviewed: February 4, 2024
Amyjane
United States of AmericaThe location is amazing- we easily walked to Portland House of Music for a show- even in the dead of Winter- with no problems! Excellent location with lots of shops, scenery, great vibes all around!
Stayed in January 2024
Reviewed: February 4, 2024
Ashleigh
United States of AmericaLocation was perfect!!
Stayed in February 2024
Reviewed: January 28, 2024
Donna
United States of AmericaN/A
All staff were amazingly friendly and helpful. From Mercedes welcoming us at the front desk to Liz in the whiskey bar providing fun, excellent service, to Andrew the shuttle driver going out of his was to accommodate us with rides to and from dinner.
Stayed in January 2024
Reviewed: January 22, 2024
Thomas
United States of AmericaThe location is unbeatable. Literal steps to some of the best food and drink Portland has to offer. The jacuzzi and sauna were a welcome respite.
Stayed in January 2024
Reviewed: January 16, 2024
Bonniejean
United States of AmericaThe parking charge was a bit ridiculous. $30 should be disclosed during booking.
Location
Stayed in January 2024
Reviewed: December 31, 2023
Melissa
United States of AmericaThe rooms need to be updated. So many other great hotels in the area with modern amenities in the rooms. It’s always hit or miss when we stay here, if we’ll get one of the newer rooms or an older one.
Love this location and the on-site spa. Also breakfast with John is always a pleasure!
Stayed in December 2023
Reviewed: December 9, 2023
Kenneth
United States of AmericaWater pressure at room 311 sink was sub-par. Room felt claustrophobic. Room furniture.
The bedding. The location.
Stayed in November 2023
Reviewed: December 6, 2023
James
United States of AmericaNothing
Location facility
Stayed in December 2023
Schönau am Königssee, Germany
Trébeurden, France
Gaienhofen, Germany
Val Thorens, France
Bologna, Italy
Budapest, Hungary
Lucca, Italy
Fortaleza, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content