7940 Shore Drive, Norfolk, 23518, United States of America
#31 of 42 hotels in Norfolk
Guests' ChoiceBased on 121 hotel reviews
5.4Cleanliness
6.1
Comfort
5.9
Location
6.9
Facilities
5.6
Staff
6.9
Value for money
6.0
Free Wifi
6.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: August 15, 2023
Eugene
United States of AmericaNoisy people, loud and rif raft. Door not secure in the back Hall smelled of pot or crack. Bathroom door broker on the top
Room was ok Refrigerator and clean
Stayed in August 2023
Reviewed: August 14, 2023
Krystal
United States of AmericaThe hall way stink needs to clean need new carpet
The price
Stayed in August 2023
Reviewed: August 7, 2023
Bethel
United States of AmericaThere were no extra pillows and didn't have the breakfast as advertised.
The staff was quick to bring extra towels to the room.
Stayed in August 2023
Reviewed: June 29, 2023
Rebecca
United States of AmericaThe manager attitude like I ran over tub and tub had hole that should have been fix before they put customer in that room. They should have gave me some kind of refund, nobody never responded to my refund request or my clothes getting damage and wet.
The tub was broken and my clothes was wet they didn't offer to dry my clothes or send them to cleaners they gave me another room and tub didn't work in new room.
Stayed in May 2023
Reviewed: October 13, 2022
Cornelius
United States of AmericaThe overall cleanliness of the building. The towels in my room had public hair throughout them, the bed sheets had stains. The floor in the bathroom moved. There was brown paper bag with snacks and a orange juice that someone left. The random people that hung out in and near the lobby during the day and night. People smoking THC in the parking lot. It was not worth taking the pictures of rhe room or anything on the property. If you visit, you will see from there exactly what I experienced.
The price was reasonable for the accommodations that were provided. Great AC unit and good cable television. Proximity to the Navy Base..
Stayed in October 2022
Reviewed: July 27, 2022
Damaris
United States of Americaclose to beach
Stayed in July 2022
Reviewed: July 21, 2022
Sheena
United States of AmericaThe ac kept dripping and we asked for help and got a trash can to catch water
I loved the location
Stayed in June 2022
Reviewed: June 1, 2022
Szabó
HungaryThe room was noisy because of the street and the fridge as well. There was only one nightstand and it was very worn. There were only one working lamp in the room, the other had no plug. The room smelled from cigarettes although it was a non smoking room.
The staff was helpful and it was easy to park.
Stayed in May 2022
Reviewed: May 24, 2022
Hans
United States of AmericaIt was far from the attractions we wanted to see; the neighborhood was unattractive.
it was adequate and budget-friendly. it wa smear some convenient shopping centers with small restaurants.
Stayed in March 2022
Reviewed: May 9, 2022
Mark
United States of AmericaThe rooms need work, renovating, updating. The outdoor of the hotel just didn't look appealing
Front desk lady was friendly. Location to the beach was good even though we didn't come to stay for the beach. We came because I thought that was in town and this was the best hotel I can find within my price range that had decent reviews.
Stayed in May 2022
Reviewed: May 5, 2022
Wayne
United States of AmericaThe breakfast, brown paper bag filled with a banana, water, bottle of orange juice and a stale nutrigrain bar was not acceptable.
The location was fine.
Stayed in May 2022
Reviewed: September 5, 2021
Carol
United States of AmericaThe TV only got one channel, the bed was extremely hard and there was no breakfast. We had to rooms for one night
The staff is polite and the rooms are clean. The location is nice.
Stayed in September 2021
Reviewed: May 7, 2024
Michele
United States of AmericaWe woke up no breakfast bathroom door wouldn't close bathroom faucets was old and hard to turn on when turn on the bathtub was dirty in the water wouldn't come on without using strength
Location
Stayed in May 2024
Reviewed: May 6, 2024
D
United States of AmericaEverything
Nothing
Stayed in May 2024
Reviewed: April 29, 2024
Shondale
United States of AmericaEverything
Nothing
Stayed in April 2024
Reviewed: February 18, 2024
Toddrick
United States of AmericaI never stayed in the hotel. The front desk lady took my debit and room key and called the police because I told her the room had a rat in inside. She insisted to change rooms and I told her I was ok, that the hotel looked nasty. She then got an attitude and Didn't return my debit or room key. Thank God I had my credit card, I need a full refund.
Stayed in February 2024
Reviewed: September 17, 2023
Iyawanna
United States of AmericaFirst room that was given was never cleaned. Bed looks like someone had already slept in it and room stinks. Floors dirty. Hair in the tub , toilet not clean , sink dirty.
Stayed in September 2023
Reviewed: August 10, 2023
Tiffany
United States of AmericaNever stayed at property. While attempting to book I received and error message. So i moved on to another location. Got an email that I was booked(so pissed) Tried to contact property as well as booking.com and to no avail the property manager was not available either time I reached out. I called back time after being told to do so by booking.com representative and the properties phone line was constantly busy or going to voicemail which was odd so I called from my daughter’s phone and it rang along with someone answering the phone. So I’m sure they had blocked my number from getting through the line. The guy that I did talk to was very rude and not helpful at all with the situation. He yelled at me and was adamant that I was not getting a refund and that they have a no refund policy if the booking is not canceled 24 hours prior to the booking but there was no way in doing so being that this happened in the middle of the night as I was looking to check in the day of. When asked if he was the manager since he was answering any questions asked he said that the manager was not willing to deal with me or providing my money back. I told him I would be contacting the BBB and he hung up on me. So they stole $140. I did not stay at this property and it was booked in error. So now I’m having to go through hoops and loops to try and get my money back. I will not stop making the proper attempts until I do so. I would hope that this doesn’t have to turn into a legal matter but I will go that route if need be. Lesson learned to not deal with these off brand and independent properties as they make up their own rules and have no respect or consideration for the American people.
Nothing
Stayed in August 2023
Reviewed: July 23, 2023
Ruth
United States of AmericaCigarette smells in hallways. My “non smoking” room smelled like there’d been cigarettes. Also a damp smell in room.
The fridge was a great size. Quality furniture in room. Comfortable bed. Convenient location. Modern decor in my room. Decent tv channel selection.
Stayed in July 2023
Reviewed: July 19, 2023
Sean
United States of AmericaThe place looks nothing like its pictures. It was dirty and creepy. Saw multiple people who looked like they were on drugs. There was blood on the stairwell walls. There was no breakfast. Room appeared to be only swept before we checked in.
The location is close to the beach.
Stayed in July 2023
Reviewed: July 9, 2023
Jenipurple
United States of AmericaUnfortunately, because housekeeping was short staffed, my room was not serviced daily.
Angela at the front desk was amazing! Housekeeping was very friendly.
Stayed in July 2023
Reviewed: July 7, 2023
Damaris
United States of Americadirty parking lot
nothing, parking was a garbage dump
Stayed in July 2023
Reviewed: July 3, 2023
Goodman
United States of AmericaStaff was very friendly and accommodating
Stayed in July 2023
Reviewed: June 7, 2023
Marvan
United States of AmericaWaiting to get a room that wasn't under construction was the beginning. I had to wait until like 630-45 to get another room because the first one was obviously not ready with toilet cable and upholstery problems
No breakfast was there when I left
Stayed in June 2023
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