1025 S Frio Street, San Antonio, 78207, United States of America
#242 of 315 hotels in San Antonio
Guests' ChoiceBased on 768 hotel reviews
6.4Cleanliness
6.9
Comfort
7.0
Location
7.3
Facilities
6.6
Staff
7.8
Value for money
6.9
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 30, 2024
Khari
MexicoPool doesn’t work Tv doesn’t work tv signal but the personal fix it after
Clean Beds, clean Bathroom Good breakfast
Stayed in April 2024
Reviewed: April 29, 2024
Solis
United States of AmericaThere had no table or chairs to sit and eat. No wall mirror to see yourself. And, parking was limited. But, it was a busy time with Fiesta going on. And, price of the room was higher than usual
The staff was friendly and courteous. Pleasant atmosphere and cool air conditioning. The beds were comfortable and great breakfast
Stayed in April 2024
Reviewed: April 20, 2024
Charles
United States of AmericaBacon
Nasty
Stayed in April 2024
Reviewed: April 16, 2024
Ruben
United States of AmericaTv wast working… bad room service…
Stayed in April 2024
Reviewed: April 15, 2024
Zambrano
United States of AmericaBreakfast and no pool and barely any parking :(
The room was fantastic
Stayed in April 2024
Reviewed: April 14, 2024
Gonzalez
United States of AmericaThe Room Was Ok But There Were Stains In Out Pillows and Restroom Looked Like It Was Not Clean There Were Stains On The Toilet And The Shower Was Dirty .
Staff was super Friendly
Stayed in April 2024
Reviewed: April 9, 2024
Roger
United KingdomTwo light bulbs missing and one that didn’t work. Informed reception but not replaced. Room lock temperamental and needed to get both cards replaced. Smart TV but not connected to internet.
Good sized clean rooms. Decent free breakfast.
Stayed in April 2024
Reviewed: April 2, 2024
Pearlie
United States of America1. AC not working properly 2. Window was stuck open on arrival. 3. Bed linen was not fresh 4. Swimming pool not operable 5. Uncomfortable noise from railroad train 6. Outside landscaping need refreshing.
1. Great Staff 2.great breakfast 3. Close to downtown 4. Walking distance to H-E-B and food venues.
Stayed in March 2024
Reviewed: March 23, 2024
Martha
United States of AmericaWe stayed all weekend didn’t have internet we let them know they would fix it and again so for 2 days no working on my laptop lost out on money
Close to freeway
Stayed in February 2024
Reviewed: March 19, 2024
Gary
United States of Americabreakfasts WAS FAIR, LOCATION WAS GOOD, but the commode seat was not connected and could have been dangerous. I reported theissue to the front desk on Sunday and the lady said there was no one there to fix it but she would have it fixed on Monday. It was not fixed. I complained again Tuesday not fixed, and I complained on Wednesday and it still was not fixed when we checked out on Thursday. This seat was dangerous! My wife or myself could have easily slide to one side or the other and ended up against the sink area with sharp edges or between the tub and floor or hitting the tub with our head or arm. If this had of happened a lawsuit could have been the result. I don't understand managements not getting it fixed. I realize it was Spring Break and the hotel was booked full butI did issue a major concern that was not taken care of and it would have taken 10 minutes.
Stayed in March 2024
Reviewed: March 8, 2024
Wilson
United States of AmericaLocation near downtown. Too secluded.
this hotel should provide an continental breakfast
Stayed in March 2024
Reviewed: February 19, 2024
Natalie
United States of AmericaFree breakfast and sweet staff.
Stayed in February 2024
Reviewed: February 4, 2024
Sheniqua
United States of AmericaI didn’t like when I checked in the room they originally gave me door did not close or lock. I had to run an errand and when I came back, my door was open for anyone to walk in. I brought the issue to the manger on staff and he moved me to a new room. I was told they would fix it the following day. I stayed at the hotel for 4 days and everyday I passed by that room, the door was still NOT fixed. My other issue about the property is the two rooms I had wasn’t as clean as they said it was. I saw hair on my towels and through the bathroom. The furniture was dusty and dust accumulated on certain areas.
I liked the size of the bed and the room. Breakfast was decent with waffles, eggs, sausage, yogurt, cereal, coffee/tea/orange/apple juice, and fruit.
Stayed in February 2024
Reviewed: January 14, 2024
Luz
ColombiaPoor WiFi connection at our room
Stayed in January 2024
Reviewed: January 6, 2024
Abraham
United States of AmericaIt was a bit sketchy
It was quiet and relaxing
Stayed in December 2023
Reviewed: December 31, 2023
Boxx
United States of AmericaRoom service not that great,and we are still waiting on deposit,never stayed at a hotel where you didn't get your deposit back immediately
It was good
Stayed in December 2023
Reviewed: December 4, 2023
Linda
United States of AmericaA lot of drug addicts hung around and stayed at the hotel
The proximity to downtown San Antonio and the riverwalk / Alamo
Stayed in December 2023
Reviewed: November 19, 2023
Brittany
United States of AmericaThey need to work on the landscaping of property
Closeness to river walk
Stayed in November 2023
Reviewed: October 9, 2023
Pryor
United States of AmericaThe tiller handle was broken and the tv did not work and it had a smell in the room mood or something
It location close to the market the bed was cozy the A/C worked and the hot breakfast ever morning 6::30 - 9:30 am if needed you could sleep in
Stayed in October 2023
Reviewed: September 25, 2023
Jones
United States of AmericaI don’t think it should have been as expensive as it was. Breakfast was terrible, there weren’t a lot of options and the milk was rotten. We found stains on our comforter, sheets, and towels which made me scared to think that things weren’t getting cleaned.
The staff was so nice!! And it was a close drive to the river walk.
Stayed in September 2023
Reviewed: August 22, 2023
Theodore
United States of AmericaNeeded the pool.
Front desk
Stayed in July 2023
Reviewed: August 9, 2023
Juliana
BrazilThe room and the bathroom were not really clean
Stayed in August 2023
Reviewed: July 26, 2023
Angela
United States of AmericaBreakfast was not that good.
Location and staff.
Stayed in July 2023
Reviewed: July 10, 2023
Laura
Dominican RepublicStaff needs to smile more or to be more helpful to guests. They did not mention a "deposit" prior the check-in. Please be aware of this. Take pictures of room just in case.
The location is good to get to places around. Quite neighborhood, so pleasant to rest at night. Breakfast is good to start a day.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content