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  5. Reviews of Quality Inn Durand

Reviews of Quality Inn Durand This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8511 East Lansing Road, Durand, MI 48429, United States of America

#1 of 1 hotels in Durand

Guests' Choice

Review Score

Based on 251 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.6

  • Value for money

    7.2

  • Free Wifi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 14, 2024

    7.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Convenience, clean room

    Stayed in May 2024

  • Reviewed: January 28, 2024

    5.0
    For price amenities good. Cleanliness should not be sacrificed for price.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Floors dirty very dirty

    Price

    Stayed in January 2024

  • Reviewed: January 15, 2024

    5.0
    Big disappointment
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    1. The pool and spa were closed-- even though they were advertised as open online. Apparently they've been closed for a few years. 2.The ice machine was broken. 3.There was a large glob of white stuff stick to the wall over the desk. 4.The screen on the window was about 1/3 absent. 5.Breakfast was a huge disappointment. The eggs and sausage were cold. The orange juice was gone by 8am on a Sunday and when I told the staff she said she was going to get some and didn't come back. There was no fruit and no yogurt. It was a totally disappointing experience and very much overpriced.

    The bed was comfortable and staff was nice

    Stayed in December 2023

  • Reviewed: December 4, 2023

    7.0
    Was convenient to my purpose and staff very friendly and helpful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Very noisy refrigerator, had to unplug.

    Generally most everything was satisfactory.

    Stayed in December 2023

  • Reviewed: November 21, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No elevator

    Stayed in November 2023

  • Reviewed: November 20, 2023

    5.0
    Could have been worse
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of housekeeping double check

    Breakfast

    Stayed in November 2023

  • Reviewed: November 18, 2023

    5.0
    OK but not noteworthy.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The advertised hot tub in the hotel description by the swimming pool was not operational. That was one reason we selected the hotel. The breakfast was like they were during COVID days.

    Changed our room from 203 to 107 when the first one smelled like someone had been smoking.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    6.0
    It was a nice cozy hotel and was convenient for the location I needed to be at that weekend.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They had to switch me rooms because my original room was not cleaned. I was not mad because they were short staffed and they were quick to help me get a new room

    The staff was very nice and the rooms were nice

    Stayed in November 2023

  • Reviewed: September 30, 2023

    6.0
    Pleasant stay will be back,
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Under new management, could tell improvements are being made! Many things were broken in my room

    Location is good, staff is very helpful and polite,

    Stayed in September 2023

  • Reviewed: September 1, 2023

    5.0
    Drugs in the hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I could hear people tripping out on meth from some where else in the building downstairs through the register in our bathroom. We were in room 220 so whoever was below us every night for 9 days we could hear word for word. They were talking about the drugs they were taking and a woman would start crying and yelling swear words.

    It was clean and well taken care of.

    Stayed in August 2023

  • Reviewed: August 29, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    I had wanted a ground floor room but was told all rooms were booked yet the parking lot never had many vehicles in it. The only room they had didn't have a working card lock so they had to let me in with a master key, very inconvenient. Indoor pool and hot tub were out of service, the snack vending machine was empty and Coke vending machine wasn't working.

    The facility was relatively clean and the room was great. Very comfortable once I was in it. Very nice breakfast area with lots of food options. Staff were quite friendly.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The first room I was assigned, was not ready for anyone to occupy it. That was quickly taken care of. The pool and hot tub were also closed. No reason given, other than a sign, apologizing for the inconvenience.

    The 2nd room was clean, and in order.

    Stayed in August 2023

  • Reviewed: July 10, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Idk haven't been there yet

    Idk didn't stay even though they charged me

    Stayed in July 2023

  • Reviewed: June 11, 2023

    7.0
    Good location
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Carpets were very dirty and worn , starting to show its age

    Stayed in June 2023

  • Reviewed: June 10, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Strange location, not very clean halls and room, indoor pool closed, vending machines out of order. Did not feel safe in that area. No one in shops, restaurants... Cops patrolled the city entrance

    Friendly staff, good breakfast

    Stayed in June 2023

  • Reviewed: May 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Request first floor in reservations, put on 2cnd floor! Have a bad knee hard to do steps! Front desk was not nice, kind of surely !!

    Location

    Stayed in May 2023

  • Reviewed: May 8, 2023

    5.0
    Probably wouldn't stay here again.
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    When I arrived between 5:30-6:00 pm, the desk person was quite unfriendly, gave me my key to the upper level, no elevator, I opened the door and the room was not cleaned, bed not made, etc. I returned and she told me there was nothing she could do and they were full. I said she had to do something and after the third time she called her supervisor who said she would come back and clean it. The wi-fi didn't work all weekend.

    Fairly quiet and bed was comfortable.

    Stayed in May 2023

  • Reviewed: April 1, 2023

    5.0
    Boring
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pool and hot tub was closed. Took my 6 year old nephew there to swim. Wanted 1st floor. Got 2nd.

    Room was clean from what I could tell. Beds and pillows were good.

    Stayed in March 2023

  • Reviewed: March 28, 2023

    6.0
    Nice location, breakfast just ok, good restaurants in town.
    • Leisure trip
    • Family with young children
    • King Room - Accessible/Non-Smoking
    • Stayed 4 nights

    Entry door didn't work/,lock. Walkway to the parking lot was very icy and not cleared at all. The staff threw down some rock-salt but that didn't do much to help. My daughter slipped and fell, no injuries thankfully.

    It was quiet, not far from the highway, and the staff knew great places to get a fantastic meals in the area.

    Stayed in March 2023

  • Reviewed: January 12, 2023

    7.0
    This was an affordable, comfortable place to stay.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only thing I didn't like was the noise from the door constantly banging to the outdoors as people entered / exited the building.

    I thought the hotel was well priced for the accomodations.

    Stayed in December 2022

  • Reviewed: December 22, 2022

    7.0
    Good value for the price. Convenient to the interstate
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    It's an older place and could use some updates

    The staff was nice. The price was good. The beds were comfortable

    Stayed in December 2022

  • Reviewed: November 29, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pool and hot tub closed and no elevator

    Quite

    Stayed in November 2022

  • Reviewed: November 24, 2022

    5.0
    was OK just wish they would do a better job of cleaning
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the coffee was weak there was hair and crumbs on the matters by the head board like it wasn’t vacuumed in weeks and the water was like very chlorinated other then that it was ok

    the price and location

    Stayed in November 2022

  • Reviewed: November 13, 2022

    5.0
    Fair
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Went to breakfast and came back...put on hand on the door handle and it opened right up. So I opened and closed it 6 times without the key. Told the front desk and they said with the new key system some door you have to put the key in to lock it. could not try it as I was checking out.

    Breakfast was good.

    Stayed in November 2022

Showing 1 - 25

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