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  5. Reviews of Quality Inn

Reviews of Quality Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

828 Mercury Drive, Houston, 77013, United States of America

#13 of 20 B&Bs and inns in Houston

Guests' Choice

Review Score

Based on 179 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.1

  • Location

    6.7

  • Facilities

    6.5

  • Staff

    7.1

  • Value for money

    6.8

  • Free WiFi

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 30, 2024

    7.0
    Good
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness

    Price

    Stayed in April 2024

  • Reviewed: April 13, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Hospitality

    Stayed in April 2024

  • Reviewed: April 8, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    the covers were dirty thats the first thing i saw when i walked in

    Stayed in April 2024

  • Reviewed: March 15, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was not present. Advertised breakfast was not available for any of the days that we stayed. Bugs were being found constantly throughout the room and bedding.

    How close the location was to the destinations we were visiting.

    Stayed in March 2024

  • Reviewed: October 2, 2023

    5.0
    Fair
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smells like cigarettes and its a non smoking facility. Breakfast was not served.

    Nice big rooms

    Stayed in October 2023

  • Reviewed: September 4, 2023

    7.0
    Stay here if you are an adventurer!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There was a bunch of broken equipment by the back door by the first-floor elevator giving the impression that management doesn't care about us costumers. It's like they think that only low-income people visit this place so what it matters how its surroundings looks. There wasn't breakfast as advertised. Wish was one of the main reasons we selected this hotel. The hotel is located close to what it looks like to abandon businesses. Giving the feeling that those are unsafe surroundings. Someone was smoking marihuana ither in their room or at the stairs by the 2nd-floor elevator because we were hit by the horrible smell as soon as we came out of the elevator. We don't care people smoking whatever they want to smoke, but inside of a hotel the smell of marihuana is not a pleasant smell. The toilet water was running as if the flapper wasn't fitted correctly. I calculated that there was a waste of 3 gallons of water per hour. We truly appreciated the room being cold when we come in it, but it was extremely cold wisht indicate that the hotel is wasting lot of resources.

    The room was very clean and lining smelled fresh. Front desk Laddy was very nice and welcoming. Plenty of TV options to watch for the entire family.

    Stayed in September 2023

  • Reviewed: April 7, 2022

    5.0
    It was good for the price, I guess.
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Needs renovation. Location was ok, because it was right off the highway and we could get to our destination pretty quickly. But the location itself was in a sketchy area!

    Price was decent. The customer service was good.

    Stayed in March 2022

  • Reviewed: February 28, 2022

    6.0
    It smelled stink I the room
    • Leisure trip
    • Group
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smell

    N/A

    Stayed in February 2022

  • Reviewed: February 22, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Maids didn't clean our room twice.Had to go to lobby and wait. This was late afternoon. Didn't vacuum on put toilet paper. Not a safe area.Homeless all over.Strip joint across from motel.

    Room was clean and big. Night clerk very nice.Doors locked at night.Have to show room key to get in.

    Stayed in February 2022

  • Reviewed: November 15, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to switch rooms because the one they gave us had intense odor of cigarette smell &it was giving me a headache.

    Cleanliness & friendly staff

    Stayed in November 2021

  • Reviewed: September 19, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Paint peeling everywhere,no smoke detector in room, busted chair in room ,couch one color cushions another color, didn't feel like a safe place.

    Front desk guy couldn't have been better,bed was comfortable,ac worked well,room overall was clean

    Stayed in September 2021

  • Reviewed: September 8, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I don't like the fact that they had free breakfast and cityview rooms advertised but when I got there, none was available!! I wouldn't book this hotel again because of the location. The elevators even stopped working for a while. The housekeepers will walk in your room unnoticed. That's a big no no for me!! First time staying and WON'T EVER BE BACK!!! WISH I COULD GET MY REFUND!!

    The rooms were a nice size and comfortable bedding !!

    Stayed in September 2021

  • Reviewed: September 3, 2021

    6.0
    Pleasant
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I diddnt like that they still announce that they provide breakfast. However, their excuse was thay they dont due to Covid...dont have thw announcement if you dont bc that us concider false advertisement .

    Room and facility looked renovated

    Stayed in August 2021

  • Reviewed: August 31, 2021

    6.0
    Pleasant
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Stayed in August 2021

  • Reviewed: August 29, 2021

    7.0
    Good
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No break and I know it’s because of COVID but I have stayed other places and they still had breakfast with precautions

    Room was clean

    Stayed in August 2021

  • Reviewed: July 12, 2021

    7.0
    Decent for the price.
    • Solo traveler
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The elevator seemed like it could breakdown on you. Had a non-smoking room but the room I got had a lingering cigarette smoke smell.

    Smooth check in. Close to fast food restaurants. Close to downtown. Even though the room had the lingering smoke smell it was actually nice and clean.

    Stayed in July 2021

  • Reviewed: July 5, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast should be open now if you guys are charging as much as you are.

    Ramone was the best. He’s super nice and understanding.

    Stayed in June 2021

  • Reviewed: June 22, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The air conditioner leaked and there was very little water pressure. The elevators seemed like they would break down on you. There was no breakfast offered even though the website stated otherwise. The vending machines were not stocked well.

    The room was clean and quiet. Staff was friendly enough.

    Stayed in June 2021

  • Reviewed: May 6, 2024

    1.0
    Nasty hotel
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty elevator smell bad it doesn't have a pool or no breakfast we was told that the hotel was under construction we got 2 bananas for breakfast when it was supposed to be full breakfast it was horrible never again staying here thirs obviously fals advertisement the hotel should let you know it's no pool no gym my coffee maker and ice bucket wear in the restroom guest should be notified about the hotel been under construction or what ever it is Thir doin to it

    Nothing at all

    Stayed in May 2024

  • Reviewed: May 4, 2024

    8.0
    Quiet and peaceful
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The laundry room. If you need to wash more than one load, go to the laundry mat. The washer and dryer’s here aren’t working well

    I liked how everyone was friendly and accommodating

    Stayed in May 2024

  • Reviewed: April 29, 2024

    8.0
    Good for the price I paid for 2 nights
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The elevator wasn’t working to go down when we first arrived, also they served breakfast in a bag which is not ideal but I understand under the circumstances

    Was a good price with no extra charges & fees

    Stayed in April 2024

  • Reviewed: April 24, 2024

    1.0
    Upon our check in, we meet with a rude staff member. The hotel stunk of smoke. The breakfast was terrible
    • Leisure trip
    • Couple
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff, the facilities and the area. breakfast can be worked on too

    Nothing

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Affordable, Easy and Reliable
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    For the price, decent!

    Stayed in April 2024

  • Reviewed: March 28, 2024

    2.0
    Just could be way better way way and it’s not a safe place u can access anywhere into this hotel without key fobs
    • Family with young children
    • Standard King Room with Sofa Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    It smelled very funny . 😕 my bathroom wasn’t looking up to par the best , ( I am a critic unfortunately ) but I had to ask for new sheets bcs the ones we received on arrival had blood and stains … I had to change sheets n bedding

    Stayed in March 2024

Showing 1 - 25

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