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  5. Reviews of SureStay Plus Hotel by Best Western San Antonio North

Reviews of SureStay Plus Hotel by Best Western San Antonio North This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10815 I-35 Frontage Rd, San Antonio, 78233-6632, United States of America

#262 of 317 hotels in San Antonio

Guests' Choice

Review Score

Based on 246 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.3

  • Facilities

    6.4

  • Staff

    7.0

  • Value for money

    6.7

  • Free WiFi

    7.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 29, 2024

    5.0
    Maybe try and put families on the first floor and couples on the second
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was nice, but there were children yelling all night

    The front desk wasn't helpful or kind

    Stayed in February 2024

  • Reviewed: November 27, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was awful

    The price for the room was super affordable

    Stayed in November 2023

  • Reviewed: November 6, 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Price!!

    Stayed in November 2023

  • Reviewed: October 6, 2023

    5.0
    Fair
    • Family with young children
    • King Room with Roll - In Shower - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Dusty.

    It was convenient

    Stayed in October 2023

  • Reviewed: September 7, 2023

    5.0
    It was decent for that one day
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pricing you pay for what they offer doesn’t match

    The breakfast was bland orange juice taste like water and eggs tasted bland

    Stayed in September 2023

  • Reviewed: July 10, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Previous ratings mosguided us to this hotel. It wasn’t clean, not the room, not common areas. Pool was full of leaves, without area lightning. The room had repairs that where not repainted.

    Location is good on the I-35, northeast of downtown.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I am handicap they put us on second floor all the way at the far end of the motel. It was a horrible walk. No carts to carry luggage and no elevator. The hall way had trash in it all weekend. No one cleaned it. The room was not very clean stains on the walls in bathroom . The sheets had holes in them.

    Room was nice size and comfortable

    Stayed in May 2023

  • Reviewed: June 29, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast wasn't that good. They need afew more options

    The staff was great!!!!

    Stayed in June 2023

  • Reviewed: June 19, 2023

    5.0
    Fair
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    our restroom didn’t flash there was no water in there

    Stayed in June 2023

  • Reviewed: May 1, 2023

    5.0
    good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was TERRIBLE, no choices but Raisin Bran/fruit loops for kids, powdered donuts

    location to HEROES STADIUM which was our destiny

    Stayed in April 2023

  • Reviewed: April 17, 2023

    7.0
    Just What I Needed
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There were a couple of things that I did not like how the vent is connected to the light. Also, the breakfast did not have the choices listed for those that have dietary restrictions.

    I loved how it was clean on the outside and that the rooms were located inside. I also loved that we had to have a key card to get into the building. I also loved the facility and especially how big the room was for the price. The bed was very comfortable and the shower had a wonderful pressure to it. I will definitely stay here again when I visit San Antonio in the future.

    Stayed in April 2023

  • Reviewed: April 10, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast is only eggs and sausage

    the location is pretty good, near the airport and the North Star mall.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    7.0
    Not too bad
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Room could be cleaner, mold and hair here and there. Carpet was dirty. No elevator which way okay for us, only 2 floors.

    Breakfast was good, better than other hotels. They offered scrambled eggs, sausage, bread, toaster, juice, tea or coffee, cereal, powdered donuts. It was the same each day but can't complain. Enough tables to accommodate everyone and they allow you to take it to your room. Room was comfortable, could be cleaner. Tea and coffee available throughout the day.

    Stayed in March 2023

  • Reviewed: March 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I had to pay extra for early check in,when I expressed this while making my reservation online. Also ,I had to pay an additional $50 deposit for the room I had already paid for.

    Did not eat breakfast.

    Stayed in March 2023

  • Reviewed: March 13, 2023

    7.0
    good location, friendly staff
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    no cleaning by staff, internet was in and out, noisy guests,

    location

    Stayed in March 2023

  • Reviewed: December 23, 2022

    5.0
    The worst I've experienced at a SureStay. The other locations were pretty good.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The hot water was a little bit above warm at best...and was at the further point it could go. The staff memeber that checked us in could barely speak English so there was a huge language barrier and there was no elevator so if you are or have someone disabled make sure you choose 1st flr otherwise it's the stairs. We only paid 75 bucks plus tax and a deposit which I have yet to receive back (3 to 5 days is what I was told). I was disappointed, we won't be back at this location.

    The bed was soft and the view of the boat yard was okay.

    Stayed in December 2022

  • Reviewed: August 8, 2022

    7.0
    Good
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    there is not an elevator

    quiet, everybody pretty much keeps to themselves

    Stayed in August 2022

  • Reviewed: July 31, 2022

    7.0
    I’d stay again, it’s just everybody customer service is different
    • Leisure trip
    • Couple
    • King Room with Roll - In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    nothing to complain about lol

    the inside looked so much better than the outside, breakfast was okay, we still ended up stopping and getting something, the space in the lobby area was small and a little crowded. the guy at the hotel when checking in hate that we asked questions because we didn’t know about the $100 deposit. the beds were clean, it’s just San Antonio is old and and this saved us so much money than booking downtown by the river walk

    Stayed in July 2022

  • Reviewed: July 27, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Room had a smell in it!!!

    Stayed in July 2022

  • Reviewed: July 24, 2022

    7.0
    Rating 7/10. Need extra chairs to sit and eat and a better smell.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    At night time.. the family above us didn't let us sleep till after 1:30some... we wanted to sleep early but we couldn't. Kid was jumping all over.

    Breakfast was not of our liking but for others seemed to like it.

    Stayed in July 2022

  • Reviewed: July 18, 2022

    5.0
    Ok for a quick weekend but not coming back
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Looks like an overpriced motel

    Staff friendly room looks clean

    Stayed in July 2022

  • Reviewed: July 16, 2022

    7.0
    It was just what I needed.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    pool

    Stayed in June 2022

  • Reviewed: July 3, 2022

    6.0
    It was ok. I may use it again.
    • Leisure trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was slippery. Even with the mat. The morning of my check out I split and fell out of the shower and landed on the floor. I also wasn’t informed until I got there that I had to pay 100.00 deposit.

    Room was clean. location. quiet

    Stayed in July 2022

  • Reviewed: June 28, 2022

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The price was not the same as listed on booking so we had to leave

    The location of my room

    Stayed in June 2022

Showing 1 - 25

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