220 South 17th Street, Philadelphia, PA 19103, United States of America
#56 of 89 hotels in Philadelphia
Guests' ChoiceBased on 2116 hotel reviews
7.8Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
7.9
Staff
8.4
Value for money
7.7
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Mann
United States of AmericaAll but one of our room keys stopped working (sounded like multiple groups had this problem)
It was a good clean hotel, doors seemed older but everything worked well.
Stayed in May 2024
Reviewed: May 25, 2024
Ashley
United States of AmericaThe ac didn’t work in our room
Stayed in May 2024
Reviewed: May 9, 2024
Gary
United States of AmericaA few things seemed not totally up to par at first with this property, mostly addressed quickly by staff: no bath towels in bathroom when I arrived on a Saturday evening (and finally delivered by housekeeping after nearly an hour); no ice in ice machines on my floor or floor above (found on floor below); no pods provided for espresso machine in room (remedied next day, when a different machine was installed, with Starbucks Verona sachets). There also is no hot breakfast on “club floors,” as promised on Booking description of services for my room type. McKinley at front desk listened to my query about this and said, with surprise, that the club floor service had been discontinued several years ago. I requested this complaint be forwarded to general manager, which she agreed to do. This issue is a significant oversight by the hotel, Booking, or both. Something was promised with reservation but never available at property. Breakfast places aren’t abounding in this neighborhood, and the adjoining Bluestone Cafe is generally crowded with long lines and is expensive. So a lack of an available breakfast at or near the hotel is a drawback. However, the assets of this property and staff do compensate for the shortcomings. In today’s expensive hotel market, The Warwick is a very good value in the best part of Center City Philadelphia.
Historic Rittenhouse Square hotel with excellent location, very accommodating staff, and spacious, quiet, and comfortable rooms (and three working elevators, so never a wait). Although the furniture doesn’t quite comport with the 1920’s architecture of the building, everything was more than adequate with comfortable bed, a desk/table, a sitting area, and a very large bathroom. Housekeeping service daily and excellent. McKinley, among other front desk staff, was super helpful and friendly, as were all doormen, including Steve, who knows how to get a taxi fast.
Stayed in May 2024
Reviewed: May 9, 2024
Richard
CanadaHousekeeping a bit slack. Items missing.
Loved the lobby of the hotel and the Mediterranean restaurant attached to the hotel. Although a bit pricy, the food was excellent and service outstanding. The valets were outstanding and very helpful.
Stayed in May 2024
Reviewed: May 9, 2024
Karen
United States of AmericaThey cleaned our room and took some towels and could not replenish them - so the two of us had one towel between us for the last night of our stay. We were told about about a $17 location fee per night when we arrived but it came with a $10 per day gift shop credit.
The location was excellent. The room was small but comfortable. Very nice fitness center.
Stayed in May 2024
Reviewed: May 9, 2024
Janet
United States of AmericaHousekeeping wasn't the best. Towels and coffee/tea setups were missing
Location and helpful staff
Stayed in May 2024
Reviewed: May 6, 2024
Shane
AustraliaStaff at reception just looked like they didn’t want to be there. No smile and not very helpful. If it wasn’t for Steve the Porter, we wouldn’t come back.
Great facilities. Great location. Fantastic restaurants. Porter Steve was very helpful with information about best locations. He made it a stay to remember.
Stayed in May 2024
Reviewed: May 5, 2024
Cindene
United States of AmericaThe sleeping room corridors are a bit beat up. The bathrooms could use an update. Mine was tiny and awkward to navigate. The plumbing was sluggish.
Friendly staff, beautiful lobby. The attached restaurants are top notch.
Stayed in May 2024
Reviewed: May 2, 2024
Michele
United States of AmericaExcellent location and great value. Friendly and efficient staff. Room was spacious and clean. I would definitely stay again and recommend to friends.
Stayed in May 2024
Reviewed: May 1, 2024
Paula
SpainThey should air the rooms between guests
Good location, big room and comfortable bed
Stayed in April 2024
Reviewed: April 19, 2024
Sebastian
Chilelocation just great
Stayed in April 2024
Reviewed: April 19, 2024
Мария
BulgariaThe room was spacious and clean - we had everything that we needed during our stay! Big and comfortable bed, all necessary amenities. Great room service options. Staff was friendly.
Stayed in April 2024
Reviewed: April 15, 2024
Lonnie
United States of AmericaHousekeeping Service was a little off this visit. Don’t know if they were short but did not have the full complement of towels expected for this type of facility.
Location and restaurants
Stayed in April 2024
Reviewed: April 12, 2024
Charlise
United States of AmericaThere were no usb ports in the room to charge our phones and ipads.
The location was right in the center of the city. The room was clean and organized and the staff were friendly.
Stayed in April 2024
Reviewed: March 30, 2024
David
United States of AmericaOur room had seen better days. The furniture was all pretty beat up. The mattress was uncomfortable with many spots where springs could be felt poking through. The HVAC in our room always made the room feel muggy. We ended up turning the air on to try to dry it out. The air never seemed to cool the room and gave off a musty smell when running. The "iPhone Docking nightstand" was a joke. Apple changed the connector to lighting in 2012... but not this alarm clock, it wasn't changing for any phone. Yes, it still had the 30-pin dock. The "city view" was also questionable.
The staff is what made this hotel. Everyone was extremely welcoming. Everyone offered to bend over backward to help. The location was also great. The hotel was very clean even with some dated furnishings.
Stayed in March 2024
Reviewed: March 30, 2024
Isabel
United States of AmericaParking is expensive.
The rooms are very comfortable and clean. Well located in Philly near restaurants and key historical places. The lobby is really nice. There is a bottle of free water. Parking in location
Stayed in February 2024
Reviewed: March 29, 2024
Kathleen
United States of AmericaWe were charged an additional half day parking because we were given incorrect info by desk. Told 4pm and garage said it was 3pm. I did not challenge because we were already late in leaving. This was the only down part of the visit. Oh- the American flag outside was in disrepair which I though was unacceptable and disrespectful - especially in Philadelphia!!
Staff was superlative. Very friendly and helpful. Room was very comfortable. Location is also very good.
Stayed in March 2024
Reviewed: March 18, 2024
Vazquez
MexicoIt’s feeling a bit old
Very well located
Stayed in March 2024
Reviewed: March 7, 2024
Michele
United States of AmericaPeople arguing loudly at 1am outside our door and they eventually moved to their room and I could still hear them. Also we were right next the the vending machines and it sounded like someone was dragging a bag of tin cans around at 6am.
Lobby was beautiful as well as the Rittenhouse Grill.
Stayed in March 2024
Reviewed: March 4, 2024
Lhundup
United States of AmericaDelay in check in, limited facilities
Location
Stayed in March 2024
Reviewed: March 4, 2024
Jasmin
United States of AmericaNo pool
The lobby was beautiful and the carpet in the hallways were real nice
Stayed in March 2024
Reviewed: February 29, 2024
Cathy
United States of AmericaThe hotel is looking worn & needs updating. I had to ask for more towels as there weren’t enough towels or washcloths for two people. Our room was Hugh, but was sparsely furnished.
Bed was very comfortable. Room was spacious. The hotel is within walking distance of everywhere we wanted to go.
Stayed in February 2024
Reviewed: February 27, 2024
Jackie
United States of AmericaThe towels we not soft and there was no top sheet on the bed. Other then that. It’s was a pleasant stay
Location
Stayed in February 2024
Reviewed: February 25, 2024
Nilene
United States of AmericaVery nice. Clean and the staff was very hospitable.
Stayed in February 2024
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