Our room only came with one adult towel when there was two of us staying in the same room. There was a ton of hair in the shower that wasn’t from us, gross!!!! Breakfast wasn’t the greatest.

Close to the ball park.

Stayed in April 2024

Sheets were stained , there was hair everywhere, bathroom didn’t look too clean

Staff was very friendly

Stayed in April 2024

Everything was great.

Great location for Progressive field, The Casino, and Rocket Mortgage, Fieldhouse. Lots of restaurants and bars.

Stayed in April 2024

A microwave in the room and move the Keurig to the counter top to allow you to pour the water into the back of the machine. The cabinet it is currently located in was almost impossible to fill and I had to use my phone flashlight to see where to put the water in and watch the fill level. The Cafe was tucked in a corner and I think could be better utilized by the hotel patrons and pedestrians if it was marketed a little better. The food was good and priced fine and staff was wonderful but no one was using it. A shame.

We came for the NCAA Women’s Basketball Championship. The location is outstanding. It is barely a 2 minute walk to Rocket Mortgage Arena. It was a 0.7 mile walk to Tourney town and 0.3 mile further to the Rock and Roll Hall of Fame. It’s 0.2 mile to Progressive Field to see the Cleveland Guardians. 0.3 mile walk to Playhouse Square to see a show. Plenty of nice restaurants and pubs within walking distance to get breakfast, go to a pub or relax with special dinner. Heinen’s grocery is a short walk to pick up drinks and snacks for the room. The only shortcoming in the room was no microwave. The Keurig coffeemaker was good but hard to fill water in it in the cabinet where it was located. The rooms were comfortable, clean, and quiet. The staff was teriffic. Joy, the receptionist who checked us in, was friendly and very informative. The Headliner bar and cafe was nothing fancy but the food was tasty, the staff very friendly and helpful. They boxed up 2 wonderful breakfast sandwiches made from scratch for us to take with us when we checked out! How’s that for service? The valet parking was friendly and priced comparable to other hotels. just allow them a little extra time to bring your car up. We would definitely stay here again for the price and location alone. We had a great experience

Stayed in April 2024

My husband left a piece of clothing there and I have talked to 2 different staff members stating that the housekeeping would call me back and after almost 2 weeks have not heard anything back. To me that probably means someone has kept it or otherwise I would have gotten a call back. Very unprofessional!

Very close to everything.

Stayed in March 2024

Noting major there was an elevator being worked On during our stay so the wait times were long to use elevator which isn’t a huge deal but during the weekend of a major concert across the street meant hotel was full and the wait times were even longer but wasn’t a negative thing can’t help those type of situations was just more of an inconvenience but overall we love the hotel.

Location to event spaces

Stayed in February 2024

Shower

We’re shorter (5’2”,5’5”); shower is made for people 6’ and taller. Received vouchers for breakfast which wasn’t mentioned in reservation—need to promote that.

Stayed in March 2024

Nothing I didn't like, just wanted to mention that only one elevator of the two main ones was working and it was super creaky and not very smooth, freaked me out just a little. As you can imagine based on its location, this hotel is super busy so the hallways and certain parts of the rooms are definitely starting to show some wear and tear. Also, depending on the event schedule across the street, there can be a fair bit of noise from crowds and traffic but it dies down at a reasonable hour.

This hotel is right across the street from the RocketMortgage Fieldhouse so a bustling area of downtown and within walking distance of so much: theaters, shops, great restaurants and bars! Our room was spacious and overlooked the street, the beds were super comfy and I liked that the mini-fridge and coffee/tea set up was stored inside an armoir. It helped the room feel uncluttered. The staff are super friendly!

Stayed in March 2024

Some of the staff were friendlier than others, but generally quite helpful.

Loved the location, gym and beds were comfortable.

Stayed in March 2024

Room shower had broken shelf in tub surround

location,

Stayed in March 2024

Food in Bar closed to early. Should be open a little later when there is a game.

Awesome location right across the street from the Cavs game. Room was large and comfortable.

Stayed in March 2024

The elevator was scary, and one was out of order. The shower doors need lubed and the toilet paper holder was broke. The curtain was very heavy to open and close.

Walking distance from the concert

Stayed in February 2024

Expensive

Close to arena

Stayed in February 2024

I said there were 3 of us. And got 3 room keys. Which should have been a clue that we’d need 3 sets of towels and a blanket and pillow for the sofa bed. Only when I was already wet did I realize the body wash container in the shower was empty. I was there for the Drake concert, which I’m sure meant there were some extra rowdy guests that accounted for the trash and broken glass in the elevator

Location was perfect. We could see Rocket Mortgage Field House from the room. The staff at the desk were very friendly. I had to ask for towels and sofa bed linins, but at least they were delivered quickly

Stayed in February 2024

Valet parking-there was only one person on staff at 4pm on NYE. That seems ridiculous in that it took a long time for the car to be parked. Breakfast-the glasses were dirty and there was sediment in the bottom of the glasses.

The hotel was nice

Stayed in January 2024

Toilet ran constantly; all night.

Loved the decor. Very clean!

Stayed in January 2024

Our room door would not close without slamming it & the shower door sqeaked something awful.

Property was in the perfect location for the Cavs game we were attending!

Stayed in December 2023

My 1st night one of the managers seems to have a attitude. A couple of ppl noticed it. But the morning manager was GREAT. I don't know here name. But she checked me out.

It was right across from the Arena. It was a nice place to stay

Stayed in December 2023

I like how close to rocket mortgage field house it is. Went down for a cavs game walked over walked back perfect.

Stayed in November 2023

The bathroom and shower were a bit small.

The location was wonderful and the valet staff were super friendly and helpful. The beds were very comfortable as well.

Stayed in November 2023

Took a very long time for valet. Think just had 1 guy working. We had breakfast and it took awhile. I think just needed more help.

Location and room was comfortable. We enjoyed dinner and drinks at the bar.

Stayed in October 2023

Price

Stayed in October 2023

Would have been nice to have someplace to have lunch in near the hotel. I had to walk several blocks. Not that big a deal, but if there was better availability of food/snacks onsite, I would have rated the property a "10".

Clean, quiet room, pleasant staff. I would stay here again.

Stayed in October 2023

staff should smile more

Location best in town

Stayed in October 2023