staff is ok, not awesome!!! location is far from everything but!!!! no breakfast!!!

facility is very nice! room is big! swimming pool is great! lobby is beautiful like a old castle!

Stayed in September 2022

Amazing property for reasonable price... Yes it's not new...but spacious, still maintained and destroys "cheap motel" competition.

Stayed in September 2022

The room itself didn’t have working light switches, the bathroom lights didn’t work, and some of the lamps didn’t work. Sometimes it would be too hot in the room.

I liked the overall style and aesthetic. They had halloween decorations in the front lobby that me and my girlfriend found cool.

Stayed in October 2022

Mattress was not very comfy. Grounds need some maintenance

Nice sized room with modern decor

Stayed in August 2022

Towels were very stained. Couch in living area was stained in multiple areas and looked like someone had spilled on it recently and it was never cleaned. There was mold at the bottom of the shower curtain.

Staff was great and very friendly. The pool area was beautiful. The hotel makes you feel like you are on a vacation on an island almost.

Stayed in September 2022

Spacious rooms.

Stayed in September 2022

The Staff are approachable and accommodating :)

Stayed in August 2022

Living room and bedroom lights were not working

Good value

Stayed in August 2022

property was nice but AC did not work

Great location and good for the price

Stayed in September 2022

Key card took too many times to work. And the mattress could be much thicker.

Stayed in August 2022

door had lock that was broken felt unsafe

very clean and neat

Stayed in August 2022

The A/C or Swamp Cooling sucked. We were hot and in Winter it would be fine but at least they gave us a fan. The Pool was filled with unattened screaming kids. Great place for a preditor. The Soap and shampoo...BRING YOUR OWN...I have never seen such crapy tiny soap. We had to buy some in the gift store. Parking was tight too.

Nice big rooms, two TV's and resort look for the pool area.

Stayed in August 2022

This review is hidden because it doesn't meet our guidelines.

i could hear people crying and laughing from the restroom

very peaceful. clean rooms

Stayed in August 2022

WiFi was weak

Stayed in August 2022

I’ve stayed here several times now and the first visit was great.. but then it started getting bad with each visit thereafter, so this was definitely the last time I stay here. My second to last visit, I made a reservation for a king bed and they claimed my reservation was canceled because I placed a debit card instead of a credit card. My last visit I made another reservation with a king bed, and specifically put down my credit card, and they still changed my bed type! I asked them, what is the point of making a reservation then? The receptionist just shrugged her shoulders. Upon getting to the room, I heard some noise and come to find that the glass door that leads out to the parking, didn’t fully close. There was about a 1-2 inch gap. I decided to ignore it and just spent the night. The next morning upon showering, I pulled one of the towels and it was completely stained, like it hadn’t been moved in months. This was the last straw.

Stayed in July 2022

Also the property is awesome very big and nice pools awsome

That the room they gave us had a living room plus bed room

Stayed in August 2022

Marilyn & Brittany were friendly, helpful and accommodating. Brittany was expedient, exceptional in her abilities to understood the needs of her guests and any situation presented to her. She sets a high bar for guest relations that all fellow employees should aspire to ascertain including management. Hotel is need of repairs and upgrades. Upon arrival I had to request a refrigerator and microwave. Received a 1980's dial number microwave. Really? Like I said owner is cheap, cheap, cheap. another guest upon arrival did not have a TV or telephone in his room to accommodate himself, wife & two children. Elevators kept breaking down. One was down for a whole week. Not good considering my wife is handicapped, can not use the stairs and is considered high risk for falls. She had to struggle to walk further to find a working elevator. We stayed there for more than a month only for the convenience of location. During that time it took 6 weeks for the owner to replace two windows in two separate rooms. Security was lax and when he was around he was making noise throwing the hose over the 2nd floor railing and washing down the walkways at 2am and 4 am in thd mornings Really?? Hello?? Guests are sleeping at that time. Furthermore the concrete walkway stays wet for 2-3 hours and poses a slip anc fall risk for those long term guest that have to go to work at 6am and 7am. Where's his common sense in that??? Previously the maintenance employee would was down the walkways at or around 11am which made sense as most guest had left for the orbalready checked out and the walkways would be dry from the heat of the day within a hour. There was also a shortage of clean towels on 3 occasions as a short staff struggled to keep up with laundry. Owner was constantly cutting and adjusting hours of employees. One of the employees quit due to not getting enough hours. Management was training employees to perform multi task duties outside there specific job description.

Breakfast was not available as cheap owner was still using Covid-19 protocol as reason/excuse as to not providing a light breakfast meal. The previous hotel I stayed at the week previously provided a daily light breakfast that even include Coffee & Tea. None of which ownership at Vanllee provided. Leaking bath tub facet. Broken lock on balcony sliding glass door. Replacement slide over latch on patio door did not work as it did not line up properly with hole in frame.

Stayed in July 2022

It was very humid in the room. Damp Rid would have been great to use in this room. The response of the maid service when requested.

The location of the room.

Stayed in July 2022

Very outdated beds were not comfortable restroom had bad plumbing walls were damaged from upstairs water leaks

Location was great close to alot off restaurants and shopping centers

Stayed in July 2022

the staff, the front desk people not friendly. 4 days before my stay I called and ask about the pet friendly thing. the cs told me me it is ok. when we check in although I don’t have my dog. i ask the front desk about it. and she said whoever told me that, it wasn’t true they don’t allow dog. as we went to look for our room. we saw at least 4 guests had dog with them . and we heard a dog barking in the morning. She did not even acknowledged me when I came in. I was the first one who said hello since they are talking.

spacious

Stayed in July 2022

The Control The TV had no batteries

Stayed in July 2022

I love that the Vanllee is located in a secluded location, yet it is still near restaurants and stores.

Stayed in July 2022

Pool was crowded and dirty the next day

Stayed in July 2022

Na

Nice size rooms

Stayed in July 2022