700 Lackawanna Avenue, Scranton, PA 18503, United States of America
#1 of 8 hotels in Scranton
Guests' ChoiceBased on 788 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.1
Facilities
8.5
Staff
8.8
Value for money
8.2
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 20, 2024
Kevin
United States of AmericaThe resteraunt in the main lobby was horrible
Clean, very pretty
Stayed in March 2024
Reviewed: April 20, 2024
Jeff
United States of AmericaThis room was a little cramped.
Handy, clean and comfortable
Stayed in April 2024
Reviewed: April 8, 2024
Frank
United States of Americalittle dirty
beautiful
Stayed in April 2024
Reviewed: April 7, 2024
Shannon
United States of AmericaFriendly staff, free parking, great onsite restaurant, comfortable room
Stayed in April 2024
Reviewed: April 2, 2024
Dina
United States of Americarooms always smell musty but clean
Clean Room Bar is good Location great
Stayed in February 2024
Reviewed: April 2, 2024
Kipp
United States of AmericaWould like a microwave
Breakfast was good
Stayed in April 2024
Reviewed: March 18, 2024
Neil
United States of AmericaAll my complaints are extraneous: I got a head-cold (my fault, not yours), plus Lackawanna Ave is still wracked with potholes…. Can you maybe find another President from Scranton?????
Quiet, easy room access, very pleasant staff
Stayed in March 2024
Reviewed: March 11, 2024
Francis
United States of AmericaRoom had a slight smell of bleach or cleaning product.
Really nice hotel, clean, friendly, excellent breakfast in restaurant on main floor.
Stayed in February 2024
Reviewed: March 11, 2024
Robert
United States of AmericaReception was dark & very small.
The room was very nice. It was comfortable room & very clean.
Stayed in March 2024
Reviewed: February 19, 2024
Andrea
United States of AmericaThe room was quite small. It was quite noisy by our room.
The front desk was wonderful and the staff in general.
Stayed in February 2024
Reviewed: February 16, 2024
Raymond
United States of AmericaThe room was on the small side and the heater was loud.
The bed was very comfortable and the restaurants and bar were very good. The hotel itself is beautiful.
Stayed in February 2024
Reviewed: February 4, 2024
Elisabeth
United States of AmericaNothing
The historic component of the hotel is a huge sell. Built in 1908 as a train station with Italian marble and Tiffany glass. They have held all the great things about the building and added restaurant, bar and other amenities
Stayed in February 2024
Reviewed: January 23, 2024
John
United States of AmericaThe fact that this hotel use to be a train station made it very interesting. It was beautifully decorated for the holidays! The Pub had excellent food and great customer service as well. Very enjoyable!
Stayed in December 2023
Reviewed: January 22, 2024
Peter
United States of AmericaBeautiful old building right downtown, staff were pleasant and helpful. Plenty of easy in and out parking, decent on site restaurants. And best yet for us they were truly dog friendly, allowing the dog to be left unaccompanied in the room.
Stayed in January 2024
Reviewed: January 21, 2024
Edward
United States of AmericaI understand that it is a historic property, but it just seemed old and worn.
The location was convenient in downtown Scranton. The room was large and clean.
Stayed in January 2024
Reviewed: January 19, 2024
William
United States of AmericaThe heat in the room was very dry, leading to discomfort in sleeping. The toilet paper holder needs to be relocated.
The lobby is absolutely beautiful. The staff were unfailing kind and efficient. The food was good in Trax.
Stayed in January 2024
Reviewed: January 13, 2024
Ann
United States of AmericaI was with a group of friends who were getting together for a special occasion. I requested adjoining rooms. We were given rooms next to each other. Was mildly disappointed about tgat.
Loved the location. The bar was great. Front desk was great. Room was spacious and clean
Stayed in January 2024
Reviewed: January 2, 2024
Judy
United States of Americabeautiful hotel, great location
Stayed in December 2023
Reviewed: December 31, 2023
Michael
United States of AmericaRefrigerator was not cleaned out. Room service menu was already filled out by previous occupants
Gorgeous lobby convenient location lovely staff
Stayed in December 2023
Reviewed: December 24, 2023
James
United States of AmericaThe fact that in room 505 you couldn't shut the curtains and there were no towel racks to hang your towels???
I love the ambiance and the fact that as a teenager we used to "break" into the building when it was abandoned and cruise around.
Stayed in December 2023
Reviewed: December 21, 2023
Joanna
United States of AmericaIt was beautifully decorated for the holidays
Stayed in December 2023
Reviewed: December 7, 2023
Janette
United States of AmericaI thought everything was good. No complaints.
Clean, large rooms and nice sized parking lot that had free parking.
Stayed in December 2023
Reviewed: November 29, 2023
Rita
United States of AmericaNot the hotel fault but there was a water issue when we checked in. The problem was that the hotel staff was not empowered to help guests at all. The workers were locked out of their computers. All they kept saying was that they did not have authority to by-pass the computer system. Very sad that the employees could not help the guests. For example: we wante to extend our stay by one more night. All we heard was NO because we can't access the computer ... we know we have the rooms but can't give you one ....
Location is great. Restaurant - My hustand and I had dinner at the restaurant. Our server was great.
Stayed in November 2023
Reviewed: November 28, 2023
Christiana
United States of AmericaI didn’t know there was a $70 pet fee and no grassy areas or any extra bonuses like a dog treat. Just wished I had known. The crosswalks were confusing so I had trouble going to the grassy areas across the busy intersection. The price of grab and go breakfast was a lil high also.
It was clean and warm and pretty.
Stayed in November 2023
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