Great stay everything was beyond expectations

Stayed in April 2024

Property was very clean and inviting. The mattress wasn’t comfortable and seemed worn out with feeling of inner springs near the top surface. Other than that issue it was a lovely stay and we will return in the future.

Staff were amazing, front desk customer service was exceptional! Breakfast at the restaurant in the lobby was good.

Stayed in February 2024

Breakfast options in buffet could be better. All amenities are good after renovation but the carpet in rooms can be cleaner.

Location is great just opposite to Crabtree mall, with lot of restaurants nearby. Staff was friendly. Ambiance was great. Room was very spacious.

Stayed in December 2023

The only thing that could have made my stay a 10/10 would have been more options for vegetarian food on the menu and also less disposable serving ware. I ordered breakfast twice at the bar in order to get my meal and coffee on a plate and in a mug, instead of getting it at the mall across the street since that would come in disposable containers. But unfortunately, even though I specifically asked for the meals and coffee “for here” the toast came in a styrofoam container and the coffee came in a disposable cup. Even asking for a glass of water came in a plastic cup. I’m trying to be more environmentally conscious, so that was the only disappointment in my entire stay - everything else was perfect.

Absolutely fantastic facilities, staff, comfort, location, etc.

Stayed in December 2023

I stayed with my two children (1 & 4) and my mom on Thanksgiving night after spending time with family. Check in went smoothly everyone was kind but the next morning I was woken up at 8am to someone knocking twice, pretty loudly, and then they opened the door! Which then woke up both of my children and my mom. Checkout wasn’t until 11 so that was frustrating to be woken up when I could have caught more sleep. Being a mom of little ones sleep is important, and being that we had a late night them getting the most sleep they could was what any parent would want. That would be my only complaint of our stay.

The property was very clean and pretty.

Stayed in November 2023

The elevators !! It was only 1 working .it was a bit much .. that weekend they had a lot going on a wedding , football team sheezzzz .. and there was a wait to check into my room .. I was compensated with free breakfast for the next morning along with complimentary snacks upstairs on the 6th floor while we waited for the room to be cleaned.

I loved that fact that it was close to shopping mall across the street .. couldn’t get no better then that .. along with the wait staff Sunday morning breakfast.. Heather was awesome hands down .. couldn’t ask for a better server then her .. very bubbly, and on task with everything we asked for and extra with giving us a great place to go to that we asked about !!!!

Stayed in November 2023

Couldn’t walk anywhere

The pool area

Stayed in October 2023

Elevetor were slow or partialy out of service causing wait time

Beds

Stayed in August 2023

Everything was fine.

I initially booked a stay less than a mile away at the DoubleTree. When I walked into the hallway of my room, I could smell smoke and someone was having a party. The carpet looked dingy and there were people sitting outside at night. I immediately went to the front desk and canceled my stay. I drove a minute down the road to the Marriott and I realized I should have just booked a stay there. It was much better, cleaner, and quieter.

Stayed in June 2023

Parking was far from front entrance

Clean, modern

Stayed in August 2023

Housekeeping waking me up at 9:30 AM.

I would have given 5 stars if housekeeping hadn't woken me up at 9:30 AM.

Stayed in August 2023

The thermostat wasn’t working properly. Maintenance attempted to fix it only for the room temperature to be too hot overnight.

Location to venue

Stayed in July 2023

The coffee machine didn’t work that well but we got over it.

The cleanliness first and for most! The staff is very welcoming, especially Kyle! It’s location is also great and no more than 10 minutes to anything in Raleigh

Stayed in August 2023

Only one elevator was working. Walked 4 flights of stairs most days.

Restaurant and location

Stayed in August 2023

I didnt like that out of 3 elevators only 1 worked. So being on the 5th floor waiting for a elevator took up most of our time.

It was a great stay. Everything was very comfortable. Nice and clean. The staff was very nice and helpful. I love the room service. The pool was very nice.

Stayed in August 2023

I always enjoy staying at the Springhill Suites. Free parking on premises is very convenient. Checking in is made easy. The bed and beddings are fresh, clean and comfy for a good night's rest. Then a nutritional breakfast is served with something for everyone to enjoy.just like at home.

Stayed in May 2023

No microwave in the room

Location, room and staff

Stayed in August 2023

Pool area very nice but the pool wasn’t cleaned on daily basis. Leaves in bottom of pool.

Stayed in June 2023

I left a message at guest services after I checked out yesterday as I thought I had left my phone charger in the bathroom.. I wanted it sent to me and asked her to check. Never heard anything back!!!! Also, you need to better soundproof your rooms that have been changed from one large room to two. One of your employees knocked on our door at 2:00 a.m. because we were laughing. Apparently, the adjoining room could hear us laughing because the wall between us was not well soundproofed.

Stayed in June 2023

Nothing! We were very happy with this hotel.

Location; nice clean and updated rooms, great amenities, great breakfast buffet

Stayed in June 2023

the beds and pillows were just uncomfortable, the entire family agreed the bed was basic and everything about it wasn’t comfortable just felt thrown together and cheap.

the environment and staff were above and beyond, the amenities and facilities were clean and new age and very user friendly!

Stayed in June 2023

a little dated and no breakfast buffet

good location nice pool

Stayed in June 2023

There were dirty Q-tips on the floor outside of my room door. For that price, that should never happen.

Very nice hotel

Stayed in June 2023

room wasn’t clean. there were stains on all of the tables. had to clean my room before I could settle in

location

Stayed in May 2023