we booked an oceanview king room many months in advance. when we arrived they informed us that the only room left was a regular room at the back on a noisy street. there was a lot of noise/yelling/loud voices overnight and when I asked for a credit on our account in the morning as we didn't get the room we paid for, the receptionist told me they couldn't see what we paid for because it was BDC and we couldn't get a refund of the difference.

recently decorated / fresh decor

Stayed in May 2024

Its expensive for what it offers and the breakfasts are pretty low key. Also only offered coffee no facilities for a cup of tea

It was not too far out of town and some of the staff were very helpful

Stayed in May 2024

Some of the staff were kinda loud and unprofessional.

It was ok.

Stayed in May 2024

Could not get internet access - really tried. TV did not work. Shuttle driver endangered my life by running red light

Price

Stayed in May 2024

tired old Travel Lodge location; pretty worn furniture; dripping tub faucet; power cord ran over chair; broken window screen; mix-temperature (k) lights bulbs; homeless mother living out of her car in parking lot; shuttle van had no fuel, had to wait for them to go fuel it.

well, the bed was comfortable, and it was quiet at night

Stayed in May 2024

Scary, poorly maintained, door scratches from dog being contained in the room, no tv remote. Door exiting to outside had no lock on room side to ensure dead bolt was secured. Very sketchy location, homeless tent city nearby.

Close to train station!

Stayed in May 2024

Window didn’t latch, but was on 3rd floor. Staff / shuttle driver snoring in back in AM. No bell on desk. Only 3 blocks to train so I walked.

About 4 blocks from edge of downtown shopping. Wide open so felt safe walking in light. Popcorn in lobby. Nice bed and shower. Looks older, nervous when walked up to it but turned out ok. No bad smell at all, like some old places. Newer fixtures in room but could use paint. If you are “particular” will findproblems, but for me good cheaper 1 night stay.

Stayed in May 2024

Bathroom floor was not clean, the water in the bathtub could not be stopped, it was leaking the whole night.

Very good location in the city center

Stayed in April 2024

Room was not as described. I booked my room under the assumption that the room had a 2 person jetted tub in the living area. However the room I received only had 1 person jetted tub in the bathroom. While I understand that pictures are reused, having such a discernible difference is unsatisfactory. The continental breakfast was lackluster at best. Items are placed and once out are not replenished. In fact the first morning, they ran out of milk and didn’t have anymore milk to replace it. In some parts of the building the floor is heaved up and creates lips on the floor that could present a tripping hazard.

Rooms were clean and well stocked. Building has secured access, so if you don’t have a reservation you can’t get in. You do have to stand at the door to be let in initially as you don’t have you card yet.

Stayed in May 2024

No ice machine! No fridge in my room as advertised and didn't care wouldn't even let me put my warm water in there empty coolers by the service desk said door was locked already but he has a key! Morning staff girl! Smart ass! He didn't even know I didn't have a fridge! How to pay twice for deposit for two nights book room at diff. Times! Was told night before I didn't have too. Was t at all what I thought very LOW QUALITY but advertised being more on booking . Com never saw a gym.... breakfast is a joke.

Stayed in April 2024

Dodgy neighbourhood so basically you’re stuck in the hotel

Great value for a one night transit. Basic and tired hotel but comfortable enough.

Stayed in April 2024

Shuttle was in poor condition. Hotel is in a poor part of town. Remote control did not work.

Price was pretty good for Anchorage. The staff was very friendly and responsive.

Stayed in April 2024

It was the middle of winter. Not much desire to go outdoors:) Was definitely a good location for warmer weather as it is located in the middle of restaurants and stores.

Stayed in November 2023

The toilet doesn’t work, the door was so difficult to open, the water in the shower was not hot enough.

Stayed in September 2023

The hotel lobby is cozy and their staffs are friendly.

Stayed in November 2023

Customer service

Location and it was somewhere to rest

Stayed in October 2023

Front Desk employees are rude

Location

Stayed in November 2023

The staff were rude!!! The manager, she was really rude and not helpful to my problems. Was charger three to four times in one day for the deposit and room rate, and they couldn't explain why? When I asked to talk to the manager she came out with an attitude and didn't want to explain why I was charged a higher rate when I booked it online and at a discounted price. Said it was my job to inform them. Come on now, that's silly. Customer service is not there thing! Keep track of what they charge u and how many times!!!!!

Nothing really. The pillows were soft!!!

Stayed in October 2023

It’s an older property and it reflects it. I wish the corporation, who owns it, would take a little more pride in it. The biggest issue for us was the ventilating system that was incessant throughout the night. 

The location was easy to find, and getting to the airport the next morning was direct and quick. The bathroom was spacious and clean.

Stayed in October 2023

Staff was very rude. When the heater was not working, she said how to do it even though it was very difficult to do it by engineer and she said to me to fix it by myself when there was no engineer at night. She also did not even come to the room to check the heater by saying that she cannot leave the reception and enter to the guest's room. The heater they provided had always error after having a few hours and without the heater, room temperature was very freezing and at that time, the staff was not alone and she was together with another female staff. You also have to pay for deposit and you cannot pay by cash. Only card is acceptable so if you do not have card or do not have enough credit, it will be very difficult to stay in this hotel. Every time, hotel staff changes so if there is any issue, if there is no staff around that you spoke, you have to tell again and most probably, the new one will not understand what is happening exactly so it is much better to solve all problem when the staff who knows you from the beginning is there.

Shuttle service was good and location was very good.

Stayed in September 2023

When we got there we didn't have any toilet paper, soap, or towels in our room. The receptionist didn't know how to print a receipt for our stay.

Location was good. Staff were nice. It was not expensive. The free airport shuttle was great.

Stayed in September 2023

breakfast room and breakfast; room

location is good, easy access to train station by foot and some noce restaurants/breweries. Very friendly staff at reception and shuttle bus.

Stayed in August 2023

They gave me a room and when we entered the room someone else was already given the room. They had no idea someone else was already in the room.

Good value & location.

Stayed in September 2023

The smell of cleaning fluids in the hallway and room was strong and overpowering. The rooms front door was jammed tight and took a shove to open and close. The shower control knob is broken and impossible to control, with scalding water coming out if you giggle it the wrong way. Old single pane windows with no screens are very hard to open and close, so the noisy trains at all hours will wake you a lot.

Bed was nice. The towels were great. I liked the bedside light. Close to downtown.

Stayed in September 2023