When we checked in the receptionist was very rude and had an awful attitude when we were being nice and wanting to check into our stay. We had booked a room that specified that we would be on one of the higher floors and she gave us one on the second floor. When i brought it up she said that’s all she had and to deal with it. We left and then I came back after I double checked my booking and told her that since we paid for a high floor room i want to be on a high floor room and we were given a room on the second floor and that wasn’t a high floor room at all. She then said the price is the same so to just deal with whatever we were given with but i did not want to be on the second floor and then she moved us to the sixth floor after claiming that she had no room available and on the booking website and on the ramada website there were plenty of free rooms. She had an awful attitude and was rude for no reason when we just wanted what we had paid for.

The pool was really nice

Stayed in May 2024

The wifi was terrible, I was in room 1014 and we had no wifi during all the stay. Also, there were a lot of mosquitoes in the room. Not only we had to kill them, when we had housekeeping they didn’t clean the dead mosquitoes, just left them there. That’s not cleaning

Location, breakfast and price

Stayed in May 2024

To go breakfast

Location

Stayed in March 2024

There were no glasses or paper cups in the room for water to take pills or clean your teeth

It was central to where we needed to be

Stayed in April 2024

Breakfast they had the same boil eggs and same breads and WiFi wasn’t working

Clean, quiet

Stayed in April 2024

Would have preferred proper plates & cutlery at breakfast rather than paper ones. Had to ask for room to be cleaned & towels to be exchanged on 5th day even though hotel advertises room cleaning as ‘every 3rd day’.

Room had everything we needed. Sheets clean. Bed comfy. Air conditioning worked well. View from the room was lovely. Pool was just the right temperature. Parking easy & included in price. Reception area nice & airy. Key cards required to use lifts. Breakfast was nice.

Stayed in April 2024

Is nice good location

Stayed in March 2024

$250 deposit most hotels only charge $100

Location

Stayed in March 2024

What I didn't like about it was the first room they put us in the air conditioner did not work.I had a very small t v's . But once they moved us to a room with a better AC it had a remote to the air conditioner. And I did like the view and the pool and the hot tub. Although when We were booking the room. It's misguided because we thought we had access to the gym and the rooftop pool and bar and the unlimited drinks for a certain amount of time and the unlimited snacks were a certain amount of time that was very misleading. They need to put on there that is, for Vip only. I talk to several other people. When I was trying to find the pool and they were 2 on the rooftop and they were pretty upset. When they found out a list for their VIP, customers as well. And they said when they booked the room there. The way it's put, it seems like everyone had those privileges, not just VIP I didn't like that and I did not like that.The tv's were so small . When they said continental breakfast.I thought it would be something like at at the hampton they Served hot eggs , Bacon or sausage, Oatmeal, and you could make your own waffles,they had fruit and very good cereal,bananas several juices,muffins, bagels,toppings for your waffles,they also served breakfast potatoes.we were very disappointed to get up early to have breakfast but you guys didn't have much to choose from so we ended up spending more money to get a good hot breakfast at dennys...but other than that it was OK ow and the gap under the door was annoying.

The reason I liked it is because it was around a lot of things to do in places to eat period

Stayed in March 2024

Wish the pool stayed open later.

The breakfast was good. Great location near restaurants and fun things to do, like Gator Golf.

Stayed in March 2024

The fact they hold $250 dollars for up to 2 weeks. That is B.S. might prevent me from ever staying there again.

Roof top pool.

Stayed in February 2024

breakfast was crowded. the receptionist did not serve us well.

The room was cleaned

Stayed in February 2024

Location

Need renovations

Stayed in February 2024

All was good 👍

The view is beautiful, close to the Universal studios. There are a lot of good restaurants around.

Stayed in January 2024

Breakfast not enough choice

Pool

Stayed in December 2023

The breakfast/ at night its very hardcto find parkingspot

Its a very quiet place Its very central

Stayed in January 2024

Breakfast was a disappointment, ill organized and very limited offering, pillows were very uncomfortable

Room was nice

Stayed in January 2024

Half of the hotel - the south tower - is more like a motel than a hotel with the room doors opening up to the outside. As a solo traveller, I wish I’d known this before booking. Also, the Wi-Fi in my room absolutely did not work so I always had to go to the main lobby and business center to work (which staff very nicely helped me use a more private area for meetings). The room felt dated with dirty windows and a musty smell.

The staff were very friendly and accommodating. The main lobby and facilities looked nice and clean.

Stayed in January 2024

Sink in room was draining real slow. Had to wait for it to drain to brush teeth and shave. Didn't have enough towels and wash cloth for my family. Was there for three nights and had to pick up towels and wash clothes daily. Should also have rooms clean a d trash emptied at least e ery 3 days but not at all during my stay. Also, parking socks. Had to park on another property.

Breakfast was not good,, should of had a more variety and not so much bread.

Stayed in January 2024

South wing is bit older than North suites

Location was around Thai, Indian, Ethiopian, Chinese, Japanese, Irish pub. Bus route very close.

Stayed in January 2024

The kitchen utensils were not enough.

The room, view, breakfast and location.

Stayed in January 2024

Breakfast was very limited and not replenished when items were over. No coffee maker in the room. Wifi had to connect every time leaving and entering hotel buildings

Location and rooms

Stayed in December 2023

Parking , rooms are smelly old rug bathrooms need up dates the tv in the rooms need up dates

Free breakfast

Stayed in January 2024

No update

The price

Stayed in November 2023