516 Water Street, Santa Cruz, CA 95060, United States of America
#46 of 56 hotels in Santa Cruz
Guests' ChoiceBased on 321 hotel reviews
6.9Cleanliness
7.5
Comfort
7.4
Location
7.7
Facilities
7.1
Staff
8.4
Value for money
7.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: April 28, 2024
Craig
United States of AmericaThe lighting in the rooms was too harsh, warmer light bulbs would be better
The staff went above and beyond to make the stay feel welcoming
Stayed in March 2024
Reviewed: February 21, 2024
Sergio
Costa RicaThe staff was very nice and helpful
Stayed in February 2024
Reviewed: October 30, 2023
Gordon
United States of AmericaPark in the front. You may get stuck if you park in the back.
Well run, clean establishment. Decent location. Nice staff.
Stayed in October 2023
Reviewed: October 18, 2023
Tedra
United States of AmericaVery clean updated older property, well kept, fantastic staff. Excellent value.
Stayed in September 2023
Reviewed: October 16, 2023
Cristina
United States of AmericaThe noise of the air condicioners all night long coming from other apartments. Pictures in the website were enhance, specially the swimming pool area.
The manager allowed us to early check in
Stayed in September 2023
Reviewed: October 8, 2023
Hermenegildo
United States of AmericaThe pool was a little dirty. There was no shampoo or soap of any kind in the rooms. A lot of random activity during the night.
The location was very nice. Stuff was very nice. The rooms were comfortable. The breakfast was good.
Stayed in October 2023
Reviewed: September 23, 2023
Jeff
United States of AmericaThe manager (Laura) was very accommodating and helpful. The room was super clean and comfortable and in a good location. Breakfast was really good with a variety of items. Would definitely stay again.
Stayed in September 2023
Reviewed: September 20, 2023
Pyry
FinlandSome other guests were a bit shady, but no problems
Super staff, nice clean room
Stayed in September 2023
Reviewed: September 4, 2023
Justin
United States of AmericaBeds are really cheap and hard
Clean and friendly
Stayed in September 2023
Reviewed: September 4, 2023
Griselda
United States of AmericaBreakfast not on time and no coffee in the room.
Stayed in September 2023
Reviewed: September 4, 2023
Sarahin
United States of AmericaThe breakfast could have been better or had more options but over was okay.
My stay here was great and everything was to my liking even the staff was very friendly and helpful when needed.
Stayed in September 2023
Reviewed: August 28, 2023
Denise
United States of AmericaWe had an area at the back it wasn’t the most desirable, but Laura took it upon her to make sure every need was met for us
You’re amazing manager Laura she was fantastic, helpful kind, loving, so sweet you need more like her everywhere. We will come back to the place just to see her.
Stayed in August 2023
Reviewed: July 2, 2023
Ilana
United States of AmericaA but run down- dirty ice machine
Easy to get to
Stayed in June 2023
Reviewed: July 1, 2023
Sandra
SlovakiaPrice too high for a very basic room. Poor breakfast.
Clean, silent
Stayed in June 2023
Reviewed: June 26, 2023
Kylie
United States of AmericaBreakfast was from 7am til 9am. Sadly we missed it. Most places serve til 11am which would have been appropriated.
Stayed in June 2023
Reviewed: May 29, 2023
Brandon
United KingdomWe were waiting for staff at reception for about half an hour before anyone came to us, he was apologetic but we were worried and were looking for an alternative motel as we weren’t sure if we’d get checked in.
Very comfortable rooms, and very clean too. The breakfast was excellent for the price with fresh juice, pastry’s, toast, eggs, fruit, cereals and even waffles which were really good. We only used this location as a half way stop off so didn’t get a great look at the location, but it was very close to the boardwalk. There was also an outdoor pool, but the weather unfortunately wasn’t fit so we didn’t try it.
Stayed in May 2023
Reviewed: May 11, 2023
Arissa
United States of AmericaSomething that could’ve been better was the WiFi, i tried connecting it to my phone but it wouldn’t let me.
I love how the room looked, it was very comfy and clean. I would totally recommend it to someone.
Stayed in May 2023
Reviewed: May 8, 2023
Nestor
United States of Americai didn’t like the maintenance issues about the property, but that is not the managers fault, it is the property owners responsibility to be able to maintain the property, and Laura the office manager is such a great person, she was able to se solve our issues and problems to make us happy with our stay.
What I really liked about the property is the manager Laura, she is the best, she was outstanding, and give her a 10 out of 10 rating on professionalism and expertise,and also for being such a nice person.
Stayed in May 2023
Reviewed: April 24, 2023
Jenny
United States of AmericaI didn’t like how I can hear people from upstairs, the curtain wouldn’t close all the way, and the room didn’t seem to be completely clean.
I like that it was close to things
Stayed in April 2023
Reviewed: April 23, 2023
Maria
United States of Americaroom smelled dirty there were flies in the room drawers were dusty.
location was key
Stayed in April 2023
Reviewed: March 13, 2023
Brian
United KingdomNot enough bedding, I was a bit cold in bed. The pool water was a hideous looking green colour. The breakfast was served quite late as the staff didn’t appear to acknowledge the change to daylight time.
Stayed in March 2023
Reviewed: February 20, 2023
Tessa
United States of Americasmall parking area with narrow spaces in some spots
the manager was very nice and helpful when we came across an issue with the room. she solved the issue right away
Stayed in February 2023
Reviewed: February 16, 2023
Baden
United States of AmericaOffice Manager was very professional and accommodating since we checked in late.
Stayed in February 2023
Reviewed: February 6, 2023
Lisa
United States of Americahousekeeping did not empty the trash and the sheets smelled like they were not changed on one of the beds.
easy parking. comfortable bed. easy checkin. friendly and accommodating staff
Stayed in February 2023
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