5615 North Cumberland Avenue, Rosemont, IL 60631 , United States of America
#24 of 27 hotels in Rosemont
Guests' ChoiceBased on 522 hotel reviews
7.3Cleanliness
7.7
Comfort
7.8
Location
8.1
Facilities
7.5
Staff
8.1
Value for money
7.3
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Natalie
United States of AmericaOur air conditioner was falling out of the wall and our toilet did not flush properly but other than that it was a good stay
The location is great
Stayed in April 2024
Reviewed: April 8, 2024
Simone
DenmarkShower didn’t get hot enough so took lukewarm showers all 4 days which is unacceptable. There should have been 24/7 coffee station for hotel guests
Room was nice, as expected
Stayed in April 2024
Reviewed: March 14, 2024
Kenneth
United States of AmericaCouldnt see out the windows. Broken dirty
Restaurant
Stayed in March 2024
Reviewed: January 24, 2024
Johanna
United States of AmericaIt was close to the airport so it can be noisy sometimes
Really good breakfast
Stayed in November 2023
Reviewed: January 18, 2024
Hans
NorwayThe shuttle bus, supposed to drive all evening every 45th minute, didn't show up until we had waited more than one your. By far not good enough!
Stayed in January 2024
Reviewed: December 11, 2023
George
GreeceThe room was in the corner and had a great view but the two walls were from glass and very difficult to close all blinds in order to sleep. Additionally although i was in 8th floor there was noise from street.
The location was excellent, the view was great, the stuff was very helpful. the Hotel was beautiful and the whole enviroment was very modern and nicely decorated.
Stayed in November 2023
Reviewed: December 8, 2023
Begona
Spainvery good breakfast! and nice and smiling staff! thanks!
Stayed in November 2023
Reviewed: November 19, 2023
Ta
VietnamI felt that the floor had dust as it didn't clean. Meals from restaurant didn't taste well and location is not near shopping malls and food services centers.
Staffs are friendly and professional. Room & bed are comfortable and we love shuttle services to the airport and luggages keeping there because I had to send 4 luggages before i came and they helped us get and keep them well.
Stayed in November 2023
Reviewed: November 18, 2023
Li
United States of AmericaRoom don’t have hair dryer.
The bath towel has dirty on it.
Stayed in November 2023
Reviewed: November 9, 2023
Dr
Saudi ArabiaThe staff, location
Stayed in October 2023
Reviewed: November 8, 2023
Isabel
GermanyLack of clarity about bus shuttles lead to 45dollar taxi for a ten minute ride so watch out for that Also, i did not recieve IHG points for this stay which is frustrating due to booking online. Seems like a wierd situation...
Staff very friendly and helpful, solved problems easily
Stayed in October 2023
Reviewed: November 7, 2023
Roque
Puerto RicoToo expensive The bar
Stayed in November 2023
Reviewed: November 6, 2023
Carmen
Puerto RicoAbscence of security. And quick response in dangerous situation
Room excellent. Staff room Excelente. Security? No seen! We have a difficult situación last night. A fight at the hall of the floor. Nobody’s coming and we call reception asking for help. The police arrive almost 25 minutes later, then leave and the situation continue 🥹😱 Breakfast and manager - horrible the differences in orientation the guest.
Stayed in November 2023
Reviewed: November 5, 2023
Melissa
United States of AmericaHotel seemed a bit dingy (at least the floor I was on), with random construction material and cleaning supplies left out in the hallways. Staff started bustling (and talking loudly) around 7am (fine for me, but weird if you're trying to sleep in). When I arrived, staff were quite unfriendly until the realized I had a reservation. Weird. Maybe they just didn't like my face. The hotel restaurant has a lovely vibe but the food is mediocre at best (and is the only food option in the immediate vicinity). Gym was tiny, out of water, cups and towels, and dirty.
Bed was comfortable, bathroom clean. Check-in and checkout were simple, with no surprises other than a deposit (only a pseudo-surprise, as these are more and more common these days). Great proximity to L-train; it was a simple 5 minute walk to the station and, from there, an easy ride directly downtown.
Stayed in October 2023
Reviewed: November 4, 2023
Niv
IsraelSmell full of smell of cigarets or weed.
For me this is hotel for 1-2 nights max if you are coming for short visit and need to be located next to the airport. THATS ALL :)
Stayed in August 2023
Reviewed: October 21, 2023
William
United States of AmericaIt was comfortable and in a good and convenient location.
Stayed in October 2023
Reviewed: October 19, 2023
Karl
United KingdomTV only advised chanels and not programmes. Staff could have provided the breakfast tokens on booking in rather than us having to ask at breakfast.
Clean room. Good food.
Stayed in October 2023
Reviewed: October 16, 2023
Miguel
United States of AmericaBathroom was not clean. Floor of white bathtub was yellow and had black spots of lime. Also, the floor and carpet could be vacuumed before a new guest arrives, ours were really dirty.
It includes free parking.
Stayed in October 2023
Reviewed: October 15, 2023
Lorelei
PhilippinesIt was good , the staff are all nice..so there is nothing that I dont like.
They make time to clean the room everyday , the cleanliness of the bathrooms .
Stayed in October 2023
Reviewed: October 15, 2023
Rhonda
United States of AmericaGreat location
Stayed in September 2023
Reviewed: October 14, 2023
Anthony
ItalyRoom that needs urgent renovation Bathroom maintenance needed for sink,shower and toilet Breakfast too expensive. Buffet is another thing
Beside the blue line
Stayed in October 2023
Reviewed: October 10, 2023
Maza
United States of AmericaCons: Hotel is dated, but I guess the price reflects that. We had to be moved because the first room smelled like cigarette smoke. Second room had a wet carpet but we were tired of moving around so stayed in the room. Rude guests slamming doors and making tons of noise between 10 and 11 pm the 2 nights we spent there (not the hotel's fault but that's the crowd they get there). You get what you pay for.
Pros: Comfortable beds. Nice and helpful staff. Breakfast buffet was worth it. 5-minute walk to train station was convenient. Free parking
Stayed in October 2023
Reviewed: October 10, 2023
Nora
United States of AmericaThere was nothing I didn’t like.
Did not spend to much time in the hotel but it was fine for the short stay.
Stayed in October 2023
Reviewed: September 23, 2023
Mayowa
United States of AmericaThe sound from air conditioner was a bit too loud and interrupted my sleep at intervals.
I enjoyed my stay, particularly loved the ambience, the city view from my room and customer service delivery.
Stayed in September 2023
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