938 Parkway, Gatlinburg, TN 37738, United States of America
#240 of 529 hotels in Gatlinburg
Guests' ChoiceBased on 1739 hotel reviews
7.5Cleanliness
8.0
Comfort
8.2
Location
9.3
Facilities
7.5
Staff
8.5
Value for money
8.0
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 1, 2024
Rob
United States of AmericaParking is limited.
Location,location, location!
Stayed in March 2024
Reviewed: April 23, 2024
Wilma
United States of AmericaThe parking
The location is good, it’s in the center of Gatlinburg.
Stayed in April 2024
Reviewed: April 22, 2024
Paul
United States of AmericaParking is horrible. Entire floor (non-smoking) reeked of marijuana. Staff didn't come across friendly or even welcoming. Had dirty rags in my shower.
Great location.
Stayed in April 2024
Reviewed: April 21, 2024
Sheila
United States of AmericaNeed a couple chairs in room. We only had one for table.
No breakfast. location was good
Stayed in April 2024
Reviewed: April 20, 2024
Edward
United States of AmericaParking. Not enough spots as rooms And so many people cannot park in lined spaces, therefore using 2 spaces. Hotel should call them out to park correctly
Location
Stayed in April 2024
Reviewed: April 17, 2024
Alexia
United States of Americapeople across from us was partying and you could smell the alcohol and other stuff in the hallway
everything
Stayed in February 2024
Reviewed: April 14, 2024
Carlos
United States of AmericaNo pool it’s closed
Location
Stayed in April 2024
Reviewed: April 14, 2024
Hamilton
United States of AmericaRundown
The location is the best thing. They are doing remodeling work which is good because it is dated and rundown.
Stayed in April 2024
Reviewed: April 10, 2024
Celeste
United States of AmericaThey were doing construction some at night
Location was great. Room updated and clean.
Stayed in April 2024
Reviewed: April 7, 2024
Tim
United States of AmericaWe had to call the front desk multiple times because the people in the next room continually tried to come in the room thru the adjoining room. (No we didn’t know them) also kids running up and down the hallways and being disruptive and hallways were very dimly lit.
The hotel was CLEAN which is a huge priority for us.
Stayed in April 2024
Reviewed: April 6, 2024
Tim
United States of AmericaNot being in the renovation mode. But that’s OK. We knew that that was going to be happening.
Great location, great price. Large rooms.
Stayed in April 2024
Reviewed: April 3, 2024
Montoyita
United States of AmericaStill some construction, no sign to front desk while office was redone.
Location, newly renovated, value
Stayed in March 2024
Reviewed: March 30, 2024
Thomas
United States of AmericaThe first night was awful. There were rambunctious teenagers staying above us, as well as next to us. They were being so loud that I had to go out and yell at them. They finally chilled out about 2am. The only other issue we had was the coffee. They said that there was free coffee in the lobby, but on several occasions, I tried getting a cup, and there wasn't any. When I asked the front desk person to .are some, she said that she couldn't make any more.
The room was big. All of the amenities worked. The location was exactly what we were looking for.
Stayed in March 2024
Reviewed: March 27, 2024
James
United States of AmericaMaintained minimally. Poorly insulated/ ventilated. Smelled marijuana. Hallways poorly lit.
Convenient and affordable, right in the heart of Gatlinburg. Perfect for a one to two night stay
Stayed in March 2024
Reviewed: March 27, 2024
Paula
United States of AmericaWhen walking on floor feet and or socks were always black. No breakfast.
Great location quiet
Stayed in March 2024
Reviewed: March 26, 2024
Rebecca
United States of AmericaThe young lady working the reception desk that afternoon/night 4pm was rude from the time I opened the door and continued until she left. She was also ill-mannered to our 3rd person on our reservation telling him he had to park across the street for $20. Instead of giving him a 2nd parking pass for $10 as our reservation said. She said that was no longer available. The next day the gentleman working, whom was great, the desk said it was no problem. Later in the night I asked for an extra blanket to be brought up. She said “no that’s not how it works around here “. Other than that it was fine.
There was no breakfast. I liked the clean rooms. The beds were nice. Shower was great.
Stayed in March 2024
Reviewed: March 23, 2024
Crystal
United States of AmericaThe property is still undergoing renovations so there was a lot of construction material in the parking area. The main office has gotten moved to a little area while under renovations and it would be very cramped if you were trying to check in during a busy time. Internet was not the best.
The location was great. You can walk right out on the main strip from this hotel. Beds were comfortable. Room was clean.
Stayed in March 2024
Reviewed: March 22, 2024
Angela
United States of AmericaRamp Slow elevator No breakfast
Price Location
Stayed in March 2024
Reviewed: March 22, 2024
Crystal
United States of AmericaNo breakfast, not enough pillows, the smell in the hallways, the service lady sitting literally beside the elevator making it feel weird.
Close to the center
Stayed in March 2024
Reviewed: March 21, 2024
Barbara
United States of AmericaWhen it said balcony, I expected a view of the mountains or streets, not the side of another building.
Stayed in March 2024
Reviewed: March 19, 2024
Bowtrc6
United States of AmericaNice renovations, clean , easy walk to everything downtown Gatlinburg.
Stayed in March 2024
Reviewed: March 19, 2024
Stephanie
United States of AmericaRenovation but it's a good thing when all done !
Still going through renovation but rooms are clean staff friendly and great location. Would stay again. Beds are comfy too !
Stayed in March 2024
Reviewed: March 16, 2024
Garcia
United States of AmericaNo view when I stepped out on patio, no atmosphere of being in the mountains.
I liked the price, and location
Stayed in March 2024
Reviewed: March 16, 2024
Susan
United States of AmericaLocation to everything was great. The room was very nice and spacious.
Stayed in February 2024
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