The staff was not very cordial. As I said we were flying in with an overnight flight, landing in the city very early in the morning. Knowing this, first, I called the lodging in advance if it was possible to pay an extra fee for early check-in, but they could not accept it, so I ended up paying 2 nights only for using the room for 6-7 hours. But it was ok for us. After making the reservation, I called again to let the reception know in advance that we were arriving the morning of the day-before-first booked night, to avoid a no-show and prevent that our room was going to be given away. The person on the phone agreed and made sure to do the checkin for us before we arrived. However, the most unpleasant part was when we arrived in the early morning at the hotel. It seemed there was another lady at the reception that rudely told us that the checkin time was not available yet, that we were supposed to pay a fee etc etc. I tried 4 times to explain the situation that I did everything correctly, but she always interrupted me in a very condescending way before I could barely finish any sentence. I let her finish speak and finally when I asked "can I explain?", I could tell her that we were already supposed to have the room from the day before and that I called in advance to let them know. She was clearly still skeptical and did not believe me to a point that she checked the pc and said that there was not reservation under my name. Exasperated, I had to take out my phone and show her the confirmation of the booking to convince her to check better. And guess what? "oh I found it! you were right yes. You spoke with my boss yesterday and yes you have the room, that's correct". She changed her attitude and became all of sudden nice, but I had more than 15 minutes of exasperation with her. If she had let me explained from the very beginning, we would not have lost time.

We only stayed from 8:00am to 5:00pm for only one day even if we booked 2 night. This simply because we booked a red eye flight and we needed a place close to the airport to sleep some hours and recharge before driving to our next destination. It was very close to the airport and close to a plaza with good restaurants. The room was basic but good enough to rest. It looked clean

Stayed in April 2024

We had to go get our key reactivated the next day,even though we had our room for 2 Days

This is a very old hotel, however you would not know that by looking at it. It is well maintained. The staff is very friendly and professional.

Stayed in March 2024

the bathroom door was on backwards so you could not latch the door. the pillows were so bad I went and bought new ones.

the staff was great. The most friendly and helpful staff I ever delt with

Stayed in April 2024

Description said there were fridges in the rooms and select rooms had microwaves but we didn't have a fridge. No breakfast option.

The location made it easy for on and off the highway. The beds were comfortable and the staff was friendly and helpful. The price was decent and it was clean. Walking distance to foods and convenience stores. It's an older hotel but it's good for a night or two.

Stayed in April 2024

Staff was freindly and very accommodating to our needs and flexible with chamges that was needed to be made. Will stay there again if im ever in clevelamd agaim.

Stayed in April 2024

waiting for hot water for tea

all wentwell even though water shut off for few hours

Stayed in March 2024

Almost 40 minutes to check in . Desk personnel need additional training on the on the apparently cumbersome software

Very clean rooms

Stayed in April 2024

Refrigerator froze drinks

Rooms large and clean

Stayed in April 2024

Walls were thin, not good communication between staff and management-we requested slate checkout and a hotel staff opened our door while we were still in bed.

The price point

Stayed in March 2024

The bathroom smelled a little like cigarette smoke. And the hallways and elevators smelled a little like weed. They need to enforce the no smoking ban, especially weed. Otherwise, they will attract the wrong guests and repel the right, law-abiding guests and turn Red Roof Inn into a Motel 6.

Night front desk lady was friendly and efficient.

Stayed in March 2024

My room was a little warm because the temperature was set at 76°, once I got that regulated down a bit it was much better

And the facility was clean and the bed was comfortable. The pillows could have been a little bit better but overall it was fine for the few hours that I was there

Stayed in March 2024

The pillows raffle honestly, and the carpets were not vacuumed well

The staff, especially the front desk ladies at night:)

Stayed in January 2024

Pillows, to few and very little I had to fold mine in half and my neck still hurts.

Stayed in November 2023

It was outdated. The carpet was stained. The mattress was horrible.

Good location.

Stayed in November 2023

Manager was not very personable

It was convenient to get to everything.

Stayed in September 2023

The staff went over and beyond to be helpful surpassed all expectations Allowed to have pets

Stayed in October 2023

The bed and pillows weren’t super comfortable. The faucet in the shower wasn’t attached to the wall and there was some wear and tear on the walls. It also took a while to get checked in.

The room size was nice and it was fairly clean

Stayed in October 2023

Sadly, the room smelled of cigarette smoke. Not what you expect from a non-smoking room and hotel.

Great location, friendly staff, spacious room and pet friendly

Stayed in October 2023

carpets on the hallways were stain but understandable not too bad and hallways were pretty hot

breakfast and nice staff. rooms were also clean

Stayed in June 2023

N/A

The staff were nice and the people were chill

Stayed in August 2023

Was not clean enough

Its a good value

Stayed in July 2023

The proximity of restaurants and easy access to the hotel..The staff was exceptional. We love that our fur babies are welcome at Red Roof Inns!!

Stayed in August 2023

Need microwave and fridge in the room

Clean , decent size,

Stayed in June 2023

Clean , friendly staff . Right by interstate

Stayed in July 2023