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  5. Reviews of Quality Inn

Reviews of Quality Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1000 South Futrall Drive, Fayetteville, AR 72701, United States of America

#28 of 29 hotels in Fayetteville

Guests' Choice

Review Score

Based on 72 hotel reviews

5.1

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.3

  • Location

    7.3

  • Facilities

    5.9

  • Staff

    6.4

  • Value for money

    6.0

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 14, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room was not clean well

    We Didn't go

    Stayed in May 2024

  • Reviewed: April 30, 2024

    4.0
    Overpriced for worth
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed. Bathroom not clean didn’t feel safe with door opening to outside

    Breakfast

    Stayed in April 2024

  • Reviewed: April 17, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Problems gettin commode fixed to flush. Desk staff did not keep us informed about what was going on. I finally told them to forget it because we were going to bed. I fixed it where it would flush. Desk staff in the morning didn’t seem interested in my opinion on the room.

    Price

    Stayed in April 2024

  • Reviewed: April 8, 2024

    5.0
    Fair
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet seat was broken, so it would pinch you if you didn't cover it before sitting down. The floor and bathroom door were nasty, I had to ask for towels to shower with.

    Great location, it's within walking distance to several places to eat.

    Stayed in April 2024

  • Reviewed: March 16, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled like stale cigarettes the linen smelled like smoke and the bathroom was not very cleaned

    Awful location to noisy gas station right next door all we heard all night was people squaling tires leaving the gas station and the other tenants around us was loud and the trash truck coming at 5 a.m. was uncalled for

    Stayed in March 2024

  • Reviewed: March 3, 2024

    5.0
    The little white haired lady (I hate I didn’t get her name) was excellent!!!! She was always pleasant and helpful when
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The management. Circumstances changed and I had to depart early. He was not willing to refund the remainder of the stay. Instead he offered excuses as to why he couldn’t do it.

    Location and cleanliness

    Stayed in March 2024

  • Reviewed: February 23, 2024

    5.0
    Fair
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Not much

    Atmosphere

    Stayed in January 2024

  • Reviewed: February 23, 2024

    6.0
    Good room, bad privacy policy.
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The housekeepers come in your room during the stay without permission from the clients to replace towels and such, it is an unacceptable practice. To boot there is no option for a do not disturb door hanger or sign either. This invasion of privacy was offensive.

    The woman who worked the morning desk is awesome and super helpful. The bed was great and desk useful.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No smoking rooms.

    New keys and locks make the rooms easy to access.

    Stayed in February 2024

  • Reviewed: December 4, 2023

    6.0
    The place was good overall but I wish that they would get their internet figured out.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The WiFi wasn’t working my entire stay.

    The property was super close to the campus!

    Stayed in December 2023

  • Reviewed: September 8, 2023

    4.0
    Not good
    • Leisure trip
    • Family with young children
    • Double Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The door didn't lock right. Someone walked about midnight. I had to get my key card fixed twice and the women at front desk acted like she was mad about it. Also the second day I came back from work and the door was open. Nothing was missing. You had to slam the door to get it to lock.

    Breakfast was cold. The waffle iron wad broken

    Stayed in September 2023

  • Reviewed: September 4, 2023

    4.0
    Decent rooms but toilets and bathrooms could use updating. And cards for doors keep de-magnitzing
    • Leisure trip
    • Solo traveler
    • Double Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Dirty bathtubs with rust on them, and old towels and outdated bed spreads.

    Liked the green accent lights and ease of getting into location.

    Stayed in September 2023

  • Reviewed: September 1, 2023

    5.0
    I chose the hotel based on price and convenience of location. I did not have high expectations.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    The one morning I went to breakfast at a very early hour, there were very noisy construction workers trying to engage me in conversation. I just wanted to take my cereal, toast and coffee back to my room to eat in peace and quiet but the front desk person wouldn't let me. My trip last month was during a dangerous heat wave and a bad time to be there. The outside commons areas were not well maintained; many vending machines were not working. And the one time it was quiet enough to finally go to the pool a family with rambunctious children suddenly invaded.

    The younger man who checked me in was very nice and helpful and found me another room when the first one didn't work out. The other men at the front desk were not so nice.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    5.0
    Not bad other than spending an hour trying to find a room that was decent
    • Business trip
    • Travelers with friends
    • Double Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ended up having ti try 3 different rooms before finding one that was decent

    Easy to get in and out of rooms. Can park next to your room

    Stayed in August 2023

  • Reviewed: August 6, 2023

    4.0
    Very basic hotel
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    For one, the shower had some black grit in it. The bed had a thin blanket, no real comforter. Breakfast choices were lame, and Friday night drove up and some suspect looking groups of men all over the building across from mine. Had to pretend someone was in the room and knock so they wouldn’t think I was there alone. Rooms are right by the parking lot which makes it difficult to sleep.

    I liked the location, very convenient to a lot of things and liked it was close to the highway

    Stayed in August 2023

  • Reviewed: July 19, 2023

    4.0
    For roughly $80 a night I'd rather pay the extra $30 to $40 for a nicer hotel and sense of security
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty rooms and maintenance man was sketchy

    Stayed in July 2023

  • Reviewed: July 15, 2023

    6.0
    Okay
    • Leisure trip
    • Family with young children
    • Double Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Ice machine didn’t work

    Cleanliness

    Stayed in July 2023

  • Reviewed: June 10, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Rude staff, just one staff member that was rude. Told me he wasn't gonna give deposit back for there mistakes. Had me wait till he was done with his morning duties to figure out what I needed. He then checked the room I guess and then came back and gave me a deposit. And mind you I have had surgery on my knee. There was also no breakfast or coffee as they say on website.

    The location

    Stayed in June 2023

  • Reviewed: May 15, 2024

    7.0
    Clean, simple, new interiors - gets the job done when you need a place to sleep!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Nothing I didn't like, except maybe the exterior aesthetics. But I needed a clean and simple place to sleep for one night and this was perfect. It was graduation weekend in Fayetteville and I was thankful to find a decent place to stay near campus for moving my kid out of the dorms, without rate hikes for a premium weekend.

    The exterior of the hotel is kind of dated, motel vibes with all of the room entry doors on the exterior, however the room is completely up to date and modern - everything was new inside, furniture, lamps, bathroom vanity, etc. There is free breakfast on the main floor next to the lobby/front desk and Starbucks and lots of fast dining options just down the street. Walgreens and Walmart are nearby too.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    1.0
    I just needed a place to stay and sleep we had a long drive
    • Leisure trip
    • Couple
    • King Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of the room disgusting there was flies which I kept trying to kill I ended up covering my whole head to sleep the AC worked great

    There was not much variety it could have been filled up better

    Stayed in May 2024

  • Reviewed: May 13, 2024

    2.0
    Won't stay there again
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Door wouldn't close, no security lock on the door, room run down

    Nothing about it at all

    Stayed in May 2024

  • Reviewed: May 13, 2024

    3.0
    I would not recommend to anyone.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When I checked in the older woman at the desk was quite rude. She was upset that I booked through booking.com and let me know that. She went on to say she’s upset it was so busy because she wanted to relax. She became extremely annoyed with the process of getting me checked in and continuously expressed that. Did not make me feel welcomed. There were stains on the sheets…all of them. Overall it was ok for the price but I would never book again.

    The location and price.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    1.0
    Unfortunate
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was charged twice upon leaving, an additional $180 for an incorrect extended stay because the manager didn’t contact me regarding whether our second room was vacant or not. The lock was still on because our two children exited through the adjoining door that he said should not have been used and left from my room.

    Overall renovations

    Stayed in May 2024

  • Reviewed: May 7, 2024

    3.0
    Awful experience for overnight workers, possibly a decent option for the price, for someone traveling with a regular sch
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were not accommodating to my schedule (7p-7a work trip). Asked for a do not disturb sign to hang on the door at arrival d/t sleeping during the day & the front desk said it would be located in my room (it was not). Informed the front desk of this and they said they would inform housekeeping (did not happen). Housekeeping knocked on the door everyday, twice a day waking me up. Front desk unable to locate any do not disturb signs, despite multiple requests to multiple different staff. (One staff said to make one with a sheet of paper & hang it out there (also did not work)) Requested to extend my stay an extra day d/t picking up an extra shift & not wanting to pack my belongings & change hotels with limited time to sleep, before having to return to work (despite my poor experience during my stay). The front desk wanted to put me in a different room (defeating the purpose of even extending my stay there), & took over an hour, & having to talk to multiple different people, to be charged $30 more dollars to finally keep the same room & be woken up two more times that day by housekeeping.

    Location was convenient, and easy to get to/ from the interstate. Bed was comfortable. Room was clean.

    Stayed in May 2024

Showing 1 - 25

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