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Reviews of Relax Inn Greeneville

121 Serral Drive, Greeneville, TN 37745, United States of America

#7 of 9 hotels in Greeneville

Guests' Choice

Review Score

Based on 103 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.4

  • Comfort

    6.7

  • Location

    7.9

  • Facilities

    6.4

  • Staff

    6.8

  • Value for money

    6.7

  • Free WiFi

    10.0

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Showing 1 - 25

  • Reviewed: October 17, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stains on the floors from a leaking ac unit. TV didn't work. We stayed one night passing through. Good place for that. No bugs.

    Convenient and quiet

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    It was convenient to my destination. I would return again.
    • Leisure trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night

    Could have vacuumed my carpet. I was told my rate would be $75. That was true for only the first night. it went up after that.

    I never had any. Didn't know there was one.

    Stayed in October 2023

  • Reviewed: February 12, 2023

    5.0
    The place was very run down and need of major renovation, would not stay there again.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    The room was not what we reserved even though we had received confirmation. Bathroom was dirty, toilet very old style and very low, difficult for seniors. No front lobby, had to speak through small window and submit credit card. Internet though available was very slow. Overall, it was very noisy. constant traffic noise until a little after midnight. There were extension cords handing from the wall to power the TV, mini fridge and lamp. (I wouldn't think it would meet code) very unsightly and concerning.

    It was a basic place to sleep.

    Stayed in February 2023

  • Reviewed: February 12, 2023

    6.0
    Pleasant
    • Couple
    • Large Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    location

    Stayed in February 2023

  • Reviewed: December 6, 2022

    6.0
    I really enjoyed myself
    • Leisure trip
    • Group
    • Large Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    There was no breakfast the room size was great. I loved that there was a sofa in the room so you could unwind at the end of the day

    Stayed in November 2022

  • Reviewed: November 15, 2022

    6.0
    Good value for basic accommodations.
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night

    The WiFi connection was extremely slow. The bathtub/shower drained unusually slowly.

    The room was spacious.

    Stayed in November 2022

  • Reviewed: September 5, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This was exactly what we needed for our stay passing through. Nothing fancy but a clean room

    Stayed in September 2022

  • Reviewed: July 15, 2022

    7.0
    Good
    • Business trip
    • Solo traveler
    • Large Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    . Old and dated. Furniture was dusty. Cobb webs in the corners of the room. I asked for a smoke free and got a smokers room. I was given a room on the 2nd floor and told i could change rooms to the 1st floor the next day after I had reservations for almost a week. Food splattered on the wall behind the desk and behind the coffee maker. Tried to save money. Not worth it

    Location

    Stayed in July 2022

  • Reviewed: May 31, 2022

    5.0
    Fair
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The carpet, the smell, the pushy staff. Very out of date. Could do alot better upgrades considering the prime location and the price of the room.

    I like that I was able to bring my own vacuum to the room and hair dryer . I like that my pet could come.

    Stayed in May 2022

  • Reviewed: May 23, 2022

    7.0
    We couldn’t beat the price, overall it was a good room.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom is pretty run down and the above bathroom light was very dirty.

    Easy access, large room, surprisingly comfortable king bed.

    Stayed in May 2022

  • Reviewed: December 27, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was outdated, carpet looks old

    Beds comfortable, water pressure good in shower, room was ok not cleaned great but was ok

    Stayed in December 2021

  • Reviewed: October 14, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was great

    Walls were dirty, pillows are flat only 2 light bulbs worked

    Stayed in October 2021

  • Reviewed: August 13, 2021

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are very hot air conditioners were cutting in and out blowing hot air could not sleep roaches in the room too

    It was clean nice location quiet

    Stayed in August 2021

  • Reviewed: August 4, 2021

    5.0
    Fair
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms needs updating as well as repairs. Bath tub had been repaired with patching work but did not drain good. Hair dryers were VERY OLD! Some of the wall paper was peeling. Just Needs updating!

    Location was great, close to everything.

    Stayed in July 2021

  • Reviewed: July 23, 2021

    7.0
    Not horrible, but I'd have preferred a place closer to I-40.
    • Leisure trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The "comfy chair" was filthy. I saw a small bug, possibly a baby roach, on my pillow sometime after I had initially checked for such.

    Stayed in July 2021

  • Reviewed: April 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing I didn't...

    Everything

    Stayed in April 2024

  • Reviewed: March 23, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smoking room

    Stayed in March 2024

  • Reviewed: March 16, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast No hair dryer The carpet

    The location

    Stayed in March 2024

  • Reviewed: March 11, 2024

    4.0
    It was ok
    • Leisure trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Customer service

    The spot

    Stayed in March 2024

  • Reviewed: February 23, 2024

    2.0
    Very dissatisfied with this property
    • Business trip
    • Solo traveler
    • Large Double Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Staff was very unfriendly and not welcoming at all. Have never stayed at a hotel where public was not allowed in lobby or front counter.

    Location. That is about it.

    Stayed in January 2024

  • Reviewed: January 26, 2024

    2.0
    Not a very experience or business model for the management or ownership
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was not very friendly or helpful. Not allowed in lobby area at all. Room was not ready with comfortable heat and blankets. Room smells like moth balls.

    Location

    Stayed in January 2024

  • Reviewed: January 1, 2024

    3.0
    We got what we paid for - and will never come back.
    • Leisure trip
    • Family with young children
    • Large Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The lady that checked us in as well as the “hidden fees” not shared during booking my trip. Upon arrival, the woman was very rude. They would not allow customers into the lobby. She only talked to me through the window. She then told me that I had to pay $50/night if I had a pet. We chose them because they were pet friendly. In the confirmation, it said that a “fee may apply” with no indication that it would almost double the nightly rate. She then wanted to argue. She asked “Are you mad?” I said “Yes, as this was not explained when I booked.” She then said “Do you not want to stay here?!” Thankfully we had family in town that could keep our dog…so I said that we would not have our dog with us. She then, after running my credit card, asked me for $20 as a security deposit. We got to our room and while it was not “dirty” - the towels and washcloths had hair in the fibers and there was a few hairs in and around the sink. Which looked like it was from the housekeeper while cleaning the room/washing the linens. When we checked out, she would not give me the $20 back until she had her housekeeper check the room to make sure it was “okay” to return my deposit.

    The price.

    Stayed in December 2023

  • Reviewed: August 23, 2023

    10
    • Leisure trip
    • Solo traveler
    • Large Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: June 20, 2023

    10
    This place is clean and the management is amazing.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I have stayed at this Inn 4 times it is a great place.

    Stayed in June 2023

Showing 1 - 25

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