The hotel is very dated, walking through the corridors you can see the wall paper coming off in certain areas, and the roof leaks in the hotel lobby. However renovations are coming very soon!

The location, staff and room service were all very great.

Stayed in May 2024

No complimentary breakfast was offered even though it was mentioned on the reservation. The bathroom wasn’t that clean.

Stayed in February 2024

See above

The staff was absolutely amazing. Everyone had smiles all of the time and seemed eager to help wherever possible. The only two complaints I would have is the bar closed early Saturday night when we were there. The website states open until midnight so we waited to have dinner until then (we had gone to the osu game in Stillwater and didn’t get back to the hotel until ten). Because of the closing early, we missed getting dinner. We had ate at the bar Friday night and the food was amazing! That’s why we chose to wait until we got back to eat as we wanted another one of the Cuban sandwiches as they were sooo good. The only other issue I had was with the hidden fees. Parking fees of $10 a night should’ve been stated at time of booking. I have no issue with the fee but it would’ve been nice to have that information up front. Also the extra charge for incidentals was confusing. What confused me is that the extra fee was charged up front however the day I checked out, I got the itemized bill which included the $100 for the bar (I tipped heavily to make the charge be exactly $100).that morning I got an extra charge on my card for $65 and some change overall between the two payments, I was overcharged by $35. When I asked the lady at the hostess stand, she was confused as well as to why $65 of the hundred was taken out of the incidentals fee and why I was then charged that extra. She did state that the extra $35 should be getting refunded in a few weeks so I’ll watch just to make sure. Overall the hotel, the staff, the cleanliness, the ease of location, etc was a ten out of ten. I will definitely be returning as my son is a freshman at OSU and this hotel is central to us and him.

Stayed in October 2023

The pet deposit was more than advertised. My dog left no mess yet I was charged double the advertised amount. Room service closed to early. It should be available till midnight.

The hotel is very nice and located well.

Stayed in July 2023

Musty rooms. Old carpet. Stained couches. Stained sheets. Loud traffic.

The lobby was beautiful. The restaurant was nice. Our kids loved the pool

Stayed in July 2023

Everything felt dated! Extremely dated!

The staff was very nice and accommodating!

Stayed in July 2023

The couch was uncomfortable. It wouldn't let me sign into any of my streaming services like Netflix etc.

Loved the balcony, and how spacious the bathroom was!

Stayed in July 2023

the hallways smelt like pee and my AC didn’t work it was sooo hot, then maintenance came and had to try and fix it but could only leave it running none stop or turn off till he could get a part.

the location

Stayed in May 2023

I couldn’t claim my points because I used booking.com and down graded me for a late arrival, and couldn’t help as I used booking.com They are not fans of 3rd party

Great location and very comfy bed with a solid gym in the hotel.

Stayed in May 2023

The room accommodations

The Cleanliness

Stayed in April 2023

The piping was weird in the room in the bathroom. He made a lot of noise and sometimes the hot water didn’t work. The bar close down early and housekeeping didn’t come to your room on a daily basis or at least every other day we were there for four days. I thought that housekeeping will come by at least once. also, the conference food was not that great.

their location and the staff was nice

Stayed in April 2023

accommodating staff, easy check in, not too crowded, friendly staff, nice pool and sauna

Stayed in January 2023

the first room we had didn’t have any hot water and seem like the room was a little dated

the staff was super nice

Stayed in September 2022

The place looked nice

Breakfast was to expensive and cold food

Stayed in August 2022

One of the lamps in my room didn’t work.

The staff were very kind and accommodating. Especially the morning kitchen crew.

Stayed in August 2022

parking was an extra cost

good facility

Stayed in July 2022

Overprice .. And was very dirty for the price

Location

Stayed in July 2022

Nothing, everything was great.

Staff was friendly, breakfast was hot and delicious, rooms were very comfortable.

Stayed in May 2022

the pool and the free breakfast

Stayed in March 2022

charge for internet

couldn’t get room cooled overnight. dated!

Stayed in January 2022

The pictures online seemed different than what I actually got. I asked for a balcony with a view, however I got placed on the second floor and couldn't see much. When I got to the room, the Television didn't work, and the closet was off of its tracks. They sent their engineer up to have it fixed, but it would have been easier to just have us placed in a different room.

The hotel lobby was absolutely beautiful. The swimming pool was nice and clean and it was awesome that there was a sauna to enjoy as well as a workout room.

Stayed in November 2021

Would have liked larger bathing tube

Stayed in October 2021

Every day we had to come down and get our keys redone.

Stayed in November 2021

There was no hot tub and no maid service to empty trashes, resupply towels, etc. There is a charge for internet if you are not a hotel club member. The bed and pillows were not extremely comfortable.

Location was good. We didn’t eat breakfast at the hotel so I can’t rate the food. The room was clean and roomy. The elevators were prompt without much wait time.

Stayed in October 2021