9795 Gateway Drive, Reno, NV 89521, United States of America
#38 of 49 hotels in Reno
Guests' ChoiceBased on 231 hotel reviews
7.0Cleanliness
7.8
Comfort
7.4
Location
8.3
Facilities
7.3
Staff
8.0
Value for money
7.0
Free Wifi
7.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 18, 2024
Norma
CanadaAdvertised as including breakfast. I don’t count coffee and instant oatmeal as a breakfast.
Comfortable room.
Stayed in May 2024
Reviewed: May 13, 2024
Jack
United States of AmericaBreakfast goods
Location near shopping
Stayed in April 2024
Reviewed: April 29, 2024
Navneet
United States of AmericaBreakfast items were not there as described at the time of booking except coffee and very small muffins. The AC unit was functioning but not cooling the room as supposed to even at the highest cool setting.
The rooms were clean and spacious. The staff was courteous.
Stayed in April 2024
Reviewed: April 18, 2024
Janice
United States of AmericaNo coffee pot in room
location was good
Stayed in April 2024
Reviewed: February 26, 2024
Klubtahu
United States of AmericaOutdated, riff Raff on the weekend - 2 guys were shirtless and fighting one another for like an hour and half, yelling at each other. Upstairs neighbor made so many thudding, base-y noises at 2:30 am. Ok cleanliness.
Convenient, super friendly staff. Decent late check out policy.
Stayed in February 2024
Reviewed: February 23, 2024
David
United States of AmericaVery thin walls. A lot of music noise from neighboring rooms, and we even woke up with the neighbor’s alarm clock.
Location was near plenty of places to eat, right off the freeway.
Stayed in February 2024
Reviewed: February 4, 2024
Nikita
United States of AmericaFull kitchen. Full size fridge, cookware on request available for the room.
Stayed in December 2023
Reviewed: January 8, 2024
Mark
United States of AmericaThere was no hair dryer in the bathroom, and breakfast was only coffee, oatmeal, and a muffin. Water pressure in the shower was low, and water was luke warm.
N/A
Stayed in January 2024
Reviewed: January 3, 2024
Stephanie
United States of AmericaThe staff at check in was excellent. There are some staff that were not as helpful as the other staff.
The breakfast on the go is ok.
Stayed in December 2023
Reviewed: December 28, 2023
Kellie
United States of AmericaLooked clean, but smells bad
Location
Stayed in December 2023
Reviewed: December 12, 2023
Steve
United States of AmericaStaff was exceptional! Very friendly and recommended places to eat, etc. Really liked the location.
Stayed in November 2023
Reviewed: November 10, 2023
Earvin
United States of AmericaThe staff was very attentive and informative. They communicated the protocol for check in and tried to accommodate me before my time for check in.
Stayed in November 2023
Reviewed: October 8, 2023
Jeff
United States of AmericaPrice was a bit high and the breakfast offering was pathetic.
Very clean room with comfortable bed.
Stayed in September 2023
Reviewed: September 24, 2023
Michael
United States of AmericaNo ice machine and the front desk was often unmanned. Pricey
Parking easy and was clean
Stayed in September 2023
Reviewed: July 1, 2023
Kellie
United States of AmericaOur room was not yet ready after the check in time of 3pm. We had to wait while they got someone to finish cleaning it up. The floors must be thin because the people above us sounded like heavy footed buffalo parading around their room. No ice machine.
The staff was nice, We got the handicapped accessible room we reserved. There was coffee and a breakfast snack available every morning. They give you extra pillows, blankets, or towels if needed. It had a kitchenette, TV, & wifi, and if you needed kitchen things, they would provide them, (We did not need any.) They had a laundry room and vending machines with food snacks and beverages. The had the luggage transport carts.
Stayed in June 2023
Reviewed: June 20, 2023
Victoria
United States of Americanone
quiet environment
Stayed in June 2023
Reviewed: May 6, 2023
Woo
United States of AmericaThe room provided a stove and range which allow cooking yet there was not a utensil, bowl, plates that enable for using the room facilities.
The front desk seems friendly, but it seems when we checked it, there was no one around 3:30 pm that was the opening checking in period on 4/28/23.
Stayed in May 2023
Reviewed: April 19, 2023
Tanya
United States of AmericaStrong smell in the hallway. No hair dryer or coffee in the room. Not enough cups for the amount of people registered
Stayed in April 2023
Reviewed: March 31, 2023
Manuela
United States of AmericaThe bed very uncomfortable for me
Na
Stayed in March 2023
Reviewed: February 27, 2023
Norman
United States of AmericaThere is no breakfast to speak of although the coffee was good. There were just snack bars and instant Oatmeal.
The kitchenette was very handy
Stayed in February 2023
Reviewed: February 1, 2023
Joshua
United States of AmericaIn the cabinets, I found the dishes dirty with old food in them, and there wasn't dish soap or a sponge to c lean them with. Had to order clean stuff
The heater worked. Staff is friendly.
Stayed in January 2023
Reviewed: February 1, 2023
Alashandra
United States of AmericaThe bed was really uncomfortable, and the TV is not easily seen from the bed. Weird room layout.
Great location and friendly staff. I felt safe leaving my service pet in the room, which was spacious and well equipped with supplies.
Stayed in January 2023
Reviewed: January 25, 2023
Timothy
United States of Americanothing in kitchen
clean
Stayed in January 2023
Reviewed: January 5, 2023
Robin
United States of AmericaThe reason I was there was due to a several day power outage. The parking lot was dangerous, several cars were stuck in snow and there were 3 accidents that I personally witnessed. It was a bad storm, so I wouldn't expect a clear parking area, however it was very bad to get into the facility.
There was no breakfast, coffee, etc
Stayed in January 2023
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