Reviews of Residence Inn by Marriott Chicago Downtown/Loop This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
11 South LaSalle Street, Chicago Loop, Chicago, IL 60603, United States of America
#26 of 182 hotels in Chicago
Guests' ChoiceReview Score
Based on 274 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
9.2
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Facilities
9.0
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Staff
8.9
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Value for money
8.3
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Free WiFi
9.3
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Reviewed: May 20, 2024
Toni
United States of America1 review10“Loved the spacious living room. Enough room for the five of us ro sit and visit.”- • Leisure trip
- • Group
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms spacious and comfortable. Employees were very nice and helpful. Special thanks to Jwuan who stayed with us outside to make sure the five of us got an uber in time for our flight. He went above and beyond to help us out!
Stayed in May 2024
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Reviewed: April 29, 2024
Josanny
United States of America4 Reviews10“Fantastic”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Clean, good breakfast and restaurant close to everything
Stayed in April 2024
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Reviewed: April 27, 2024
Rogelio
United States of America2 Reviews10“Best option to our new destination.”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 3 nights
N/A
Breakfast was really outstanding. Hotel offered variety of products every day. Location was great, minutes walking to the most important tourism marks in Chicago (max 30 minutes by walking to the farthest one).
Stayed in April 2024
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Reviewed: April 18, 2024
Gabriel
Canada48 Reviews4 helpful votes10“Good option”- • Business trip
- • Couple
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 2 nights
- • Submitted from a mobile device
Good and very big room
Stayed in April 2024
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Reviewed: April 15, 2024
Guda
United States of America1 review8.0“Clean room, convenient location”- • Leisure trip
- • Couple
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Pillows were too soft. I didn’t like there was a $250 credit card hold for incidentals in addition to cost of room. Also, bottled water cost was $6 and not free.
Room was clean, hotel was conveniently located in downtown area.
Stayed in April 2024
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Reviewed: April 15, 2024
Kylie
United States of America1 review10“Great memories for a bachelorette party weekend.”- • Leisure trip
- • Travelers with friends
- • Queen Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Location was nice however not very close to a lot of the main attractions, and not many bars near by if that is what you are looking for.
Friendly staff and good rooms. Breakfast was very good! Arrived early and was able to check in free of cost!
Stayed in April 2024
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Reviewed: April 14, 2024
Nancy
United States of America2 Reviews10“Great stay, great location, great staff.”- • Leisure trip
- • Group
- • Queen Suite
- • Stayed 3 nights
- • Submitted from a mobile device
I liked everything!
Very nice location!
Stayed in March 2024
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Reviewed: April 13, 2024
Baboon11
Argentina54 Reviews11 helpful votes8.0“Great stay in Chicago”- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 5 nights
Two days in a row my kids room was not cleaned. If you enjoy your latte in the morning, heat your milk in your room and take it to breakfast No hot milk is provided so latte turns into Frappuccino really fast.
Great location. Three blocks away from State St (full of stores - Chicago Theatre) Walking distance from all attractions. Metro station close by. Clean, ample rooms. Comfortable beds. Love the lemon, strawberry, cucumber flavored waters they provide in dispensers in the lobby. Breakfast is ok. After a few days is becomes pretty repetitive.
Stayed in March 2024
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Reviewed: April 6, 2024
Luis
United States of America4 Reviews10“Quick but comfortable”- • Couple
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
Clean anddspacious rooms
Stayed in March 2024
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Reviewed: April 4, 2024
Zahraa
United States of America6 Reviews2 helpful votes10“Overall , I loved it and i would definitely recommend and come back to the location again.”- • Leisure trip
- • Family with young children
- • Superior, Studio, 1 King, Queen Murphy Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Housekeeping delay
I like that it’s located downtown and close to everything
Stayed in March 2024
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Reviewed: April 3, 2024
Amanda
Australia7 Reviews9.0“Great spot for sports and family”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Only minor complaint would be the shower, water pressure wasn't great. But wouldn't stop me from staying here again.
The room was great, loved having the kitchen. Breakfast was a great spread, lots of variety. Beds were comfortable. It was quiet. Perfect spot for jumping on the bus to get to sports at the United Center. Easy walking distance for shops and attractions.
Stayed in March 2024
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Reviewed: March 23, 2024
Sandra
United States of America10 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Clean and convenient location. Comfortable beds
Stayed in February 2024
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Reviewed: March 18, 2024
Jessica
United States of America1 review8.0“Overall stay was great .”- • Leisure trip
- • Group
- • Superior, Studio, 1 King, Queen Murphy Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Waited for linens for Murphy bed for a while when we just wanted to go to bed .
Good location . Staff was very nice and accommodating. Free breakfast was very good ! Lots of options .
Stayed in March 2024
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Reviewed: March 15, 2024
Sofia
Brazil3 Reviews1 helpful vote8.0“Would go back!”- • Family with young children
- • One-Bedroom King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
The room layout was not the best! It would be nice to have separate bathrooms for the kitchenette area.
Amazing breakfast options!! Would go back just for that!
Stayed in January 2024
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Reviewed: March 12, 2024
Emilee
United States of America2 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior, Studio, 1 King, Queen Murphy Bed
- • Stayed 3 nights
- • Submitted from a mobile device
Trying to get our room restocked with items was tricky because we didn't have them come in and clean every day.
We were able to call and ask for most anything that we needed ❤️
Stayed in March 2024
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Reviewed: March 5, 2024
Kimberlee
United States of America7 Reviews1 helpful vote10“Love the room set up it was everything we needed”- • Family with young children
- • Queen Suite
- • Stayed 1 night
- • Submitted from a mobile device
I did not like the put a 250.00 hold on my card with a 5-7 day wait to release back. That was not in the Booking detail. Only to see a sign when checking in to tell you this. This would have stopped me from booking.
Cleanliness and location was my important
Stayed in March 2024
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Reviewed: February 5, 2024
Cari
United States of America2 Reviews10“Very nice place. Close to everything.”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 3 nights
- • Submitted from a mobile device
No reason other than very desolate at night.
Very nicely appointed. Clean great staff and good breakfast.
Stayed in February 2024
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Reviewed: January 15, 2024
Jessica
United States of America10 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Executive King Studio
- • Stayed 3 nights
- • Submitted from a mobile device
The front desk clerk that checked us in was very rude, no customer service skills. We asked a question and she just had a rude tone in her voice.
Hotel was great, executive studio perfect for two persons. Room was very clean and comfortable.
Stayed in January 2024
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Reviewed: January 5, 2024
Joshua
United States of America2 Reviews10“Wonderful way to cap off New Year's Eve”- • Leisure trip
- • Group
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
I saw on the photos that they had the option of connecting rooms. When I requested it, they were unable to accommodate it. While they did get us rooms next to each other, I would have enjoyed to have the rooms connected
Everything about it was wonderful! I expected nothing less from Marriott and they always meet my expectations or exceed them
Stayed in January 2024
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Reviewed: December 31, 2023
Lou
United States of America5 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed and Roll-in Shower - Mobility Accessible
- • Stayed 4 nights
- • Submitted from a mobile device
A tub in the room would be nice.
Staff was very friendly & helpful with any questions or concerns we had.
Stayed in December 2023
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Reviewed: December 5, 2023
Myagmar
Mongolia2 Reviews2 helpful votes9.0“Good”- • Leisure trip
- • Family with young children
- • Queen Suite
- • Stayed 1 night
No parking
Breakfast
Stayed in November 2023
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Reviewed: December 5, 2023
Adelle
Ireland19 Reviews6 helpful votes10“Perfect location to explore Chicago”- • Leisure trip
- • Family with young children
- • King Studio
- • Stayed 3 nights
- • Submitted from a mobile device
There's not a lot of restaurants and bars directly in this area, but an 8 minute walk will bring you to Pizanos Pizza which was a great find. The hotel also has a restaurant and bar too which is very handy if your tired in the evening.
Amazing location, a few minutes walk from State Street for shopping, the Christmas market and the blue line train for their airport. Bus stop right outside the hotel brings you directly to Lincoln Zoo. Staff were so friendly and upgraded our room on arrival. Room was huge with plenty of facilities. The buffet breakfast was amazing, with even a vegetarian section - loved their hash browns. Would definetly recommend this hotel as it's within walking distance to most tourist sites.
Stayed in December 2023
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Reviewed: November 13, 2023
William
United States of America7 Reviews9.0“We celebrated our 10th anniversary in style!”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Nope. Was a really good place for the value. Maybe a shower door
Awesome room with a great view! Staff was great!
Stayed in November 2023
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Reviewed: November 9, 2023
Omer
Canada1 review10“It was very good and will come back.”- • Leisure trip
- • Group
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 2 nights
The room we were in did not have a bathtub but no big deal, i should have requested one.
The hotel was very centrally located. It was very clean and the staff were very friendly. The breakfast was very good.
Stayed in November 2023
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