5660 Emerald Court, Mentor, OH 44060, United States of America
#2 of 8 hotels in Mentor
Guests' ChoiceBased on 68 hotel reviews
8.6Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.6
Staff
9.1
Value for money
8.0
Free Wifi
5.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 28, 2024
Ricky
United States of AmericaBasically cold choices Fruits,cereal and bagels For the price of the room I thought they would offer more of a hot breakfast
Stayed in May 2024
Reviewed: April 29, 2024
John
Canadaeasy to try to, and it was available
Stayed in April 2024
Reviewed: March 18, 2024
Javier
United States of AmericaExpensive
Clean comfortable
Stayed in March 2024
Reviewed: November 6, 2023
Daymire
United States of AmericaEverything
Stayed in November 2023
Reviewed: October 30, 2023
Johanna
United States of AmericaThe front desk very helpful and friendly. Breakfast was delicious!
Stayed in October 2023
Reviewed: May 23, 2023
Johanna
United States of Americachecked out early waiting for credit for 3 nights vs 4. Gave enough notice was told would not be charged for 4 nights
friendly staff
Stayed in May 2023
Reviewed: May 16, 2023
Robin
United States of Americanoise from highway.
excellent staff very helpful. good choice restaurants in east walking distance. room was super clean.
Stayed in May 2023
Reviewed: April 30, 2023
Sarah
United States of Americavery clean and spacious
Stayed in April 2023
Reviewed: March 18, 2023
Mls324
United States of AmericaNothing to complain about.
The room was huge and spacious and very clean and comfortable. The noise level was almost none. The staff was very friendly and helpful.
Stayed in March 2023
Reviewed: February 20, 2023
Kawana
United States of Americabreakfast
clean. comfortable. spacious
Stayed in February 2023
Reviewed: January 3, 2023
Ann
United States of Americait was a little more expensive than I was hoping it to be
The availability of a 2-bedroom suite is great for our family
Stayed in December 2022
Reviewed: November 3, 2022
B
United States of AmericaMy room was not close to an elevator, so I had some difficulty carrying my luggage up and down stairs.
The staff is wonderful. They are very friendly and attentive. My door lock did not work properly. I made one short call and maintenance was there to fix it right away
Stayed in October 2022
Reviewed: September 30, 2022
Sonja
United States of AmericaThe dining area for breakfast is gently worn and needs a redo. Safety bar to get in the tub is at the end where the toilet is next to it. Move the vertical safety bar to the open end of the tub. Thanks
Location was great. Staff was very nice.
Stayed in September 2022
Reviewed: August 2, 2022
Tim
United States of AmericaI think the breakfast & coffee bar could do a lil better. Out of Raisin Bran, and coffee bar would be nice if it had French Vanilla creamer.
Cleanliness and Location were great. The staff was super helpful with our needs, WiFi support, a bathroom door - loose hinge even accommodated a late check out we did not even use.
Stayed in August 2022
Reviewed: August 2, 2022
Penny
United States of AmericaI booked through an online service, and when my traveling family changed due to covid, I couldn't change my accommodations at the desk when I checked in. No big deal. Just would have been nice if she could have done it.
All was good.
Stayed in May 2022
Reviewed: July 11, 2022
Lorie
United States of America100% top notch. Staff was amazing from front desk to housekeeping. Very clean great showers and very comfortable bed. We stay in Mentor once a year and will not stay at another location again. Great value
Stayed in July 2022
Reviewed: July 5, 2022
Cheryl
United States of Americasheets/blankets are not long enough for a king size bed. The road noise outside of the room
the size and space of room. I liked how the tv swiveled for both the living space and the bedroom
Stayed in July 2022
Reviewed: July 2, 2022
Lora
United States of AmericaNot enough trash cans
The staff were friendly and helpful
Stayed in June 2022
Reviewed: June 28, 2022
Johanna
United States of Americaexpensive
everyone friendly
Stayed in June 2022
Reviewed: June 27, 2022
Michael
United States of AmericaPrice of the room was a litttle higher than I would normally pay
Breakfast was better than I thought it would be and appreciated the amount their for the size of the group in attendance
Stayed in June 2022
Reviewed: April 20, 2022
Arlicia
United States of AmericaThey should clean the doors. It gives a bad impression before you enter the room.
It was very clean inside the room.
Stayed in April 2022
Reviewed: March 26, 2022
Christine
United States of AmericaClean, spacious & very comfy bed. Rooms are fully stocked.
Stayed in March 2022
Reviewed: November 20, 2021
Robert
United States of AmericaNothing
Everything
Stayed in October 2021
Reviewed: October 12, 2021
Laurie
United States of AmericaFurniture stained and dented. Grout was moldy in shower. Sheets were clean but Ill-fitting and worn. This is the shabbiest Residence Inn I’ve stayed in. Not the quality I expected.
Great staff! Central location near major roads.
Stayed in October 2021
Showing 1 - 25
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