404 South Mint Street, Charlotte, NC 28202, United States of America
#21 of 184 hotels in Charlotte
Guests' ChoiceBased on 247 hotel reviews
9.0Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
9.1
Staff
9.3
Value for money
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 13, 2024
Joshua
United States of AmericaThe construction noise and our balcony door didn't open
The location
Stayed in March 2024
Reviewed: April 5, 2024
Margaret
BarbadosWe were not informed that there would be construction happening and that breakfast would be a grab and go. Maybe guests could have been given vouchers to have breaksfast off property or be refunded the breakfast portion of the booking and have the choice to go out for breakfast.
Location was great room was comfortable.
Stayed in April 2024
Reviewed: February 27, 2024
Christie
United States of AmericaThe lady that checked us out
We loved everything...would have like two bedroom but other than the lady that checked us and another customer out everything was great
Stayed in December 2023
Reviewed: February 18, 2024
Ari
United States of AmericaParking should be free for customers.
Staff friendly, awesome location within walking distance of so much.
Stayed in February 2024
Reviewed: February 6, 2024
Bee
United States of AmericaI had to fix the cable box in the room
Nice room, balcony and amenities
Stayed in January 2024
Reviewed: January 25, 2024
Tkara
United States of AmericaHaving to get verified before leaving it could be to much for anyone staying longer than the weekend
The staff was amazing and helpful. The room was very nice and clean I loved the tub and the view of the city it was very relaxing and a lot of open space. I really enjoyed my stay.
Stayed in January 2024
Reviewed: January 7, 2024
Ari
United States of AmericaPrice of parking per day.
Location was awesome, staff were super friendly!
Stayed in January 2024
Reviewed: January 4, 2024
Erica
United States of AmericaEverything was perfect
Location, comfortable, quiet
Stayed in December 2023
Reviewed: June 17, 2023
Sarah
United States of Americastaff was unknowledgeable of the area
location
Stayed in June 2023
Reviewed: May 11, 2023
Allan
CanadaMaid service didn't come during our 4 days at the hotel. One TV didn't work in bedroom. Billing process was confusing as it changed me midway through stay because it was over the weekend.
Continental Breakfast was very good with enough selection of basic items. Kitchen in room had all equipment needed to make meals and dishwasher was a bonus. Two-bedroom Suite was spcaious.
Stayed in April 2023
Reviewed: April 6, 2023
Carlos
United States of Americalocation - very noisy area with ballgame (expected) but after into 2 am traffic noise, people talking, sirens
location - convienence
Stayed in April 2023
Reviewed: March 14, 2023
Patricia
United States of Americathe smell of gasoline hit you as soon as you get to the first floor. thought the place was about to blow up
it was close to the city
Stayed in March 2023
Reviewed: January 28, 2023
Karen
United States of Americabathrooms weren’t very clean in the room.
great staff! good location
Stayed in January 2023
Reviewed: November 30, 2022
Alicia
United States of Americait needs a little upgrading
location
Stayed in November 2022
Reviewed: November 15, 2022
Keely
United States of AmericaThe staff in the bar and restaurant were amazing!
Stayed in November 2022
Reviewed: November 7, 2022
Carlos
United States of AmericaEverything was fine
Great
Stayed in November 2022
Reviewed: September 27, 2022
Lisa
United States of AmericaShower had a leak, the windows didn't seem secure with a latch, and the elevators seemed kind of outdated.
The staff was nice, good breakfast, and the bedroom was nice.
Stayed in September 2022
Reviewed: September 16, 2022
Deborah
United States of Americawe have been coming here to stay for about 10years off and on.. Only thing we missed was room service!!! We always loved the food and service!!!
Awe always enjoy staying here with the short walk to the Panthers stadium.. We will continue staying here..
Stayed in September 2022
Reviewed: August 29, 2022
Tracy
United States of Americathere was nothing not to like
everything
Stayed in August 2022
Reviewed: August 5, 2022
Daviela
United States of Americatwo bedroom unit
Stayed in July 2022
Reviewed: July 9, 2022
Wright
United States of AmericaThe living room television did not work. The batteries to the television in the bedroom was dead. Too much money spent and the rooms aren’t checked for important things. The television should’ve worked.
Stayed in July 2022
Reviewed: July 8, 2022
Elaine
United States of AmericaParking was too high
Great, had choices and enough
Stayed in June 2022
Reviewed: June 30, 2022
Stacie
United States of AmericaThe bed was very uncomfortable and the pillows were awful, but location makes up for that
it's location to Bank of America field is awesome!! Basically right next door!
Stayed in June 2022
Reviewed: June 30, 2022
Suzanne
United States of AmericaThe elevator was loud, no ice machine on each floor, continental breakfast was cold, no room service
The bedding and pillows were great, the shower was nice, and the property was clean
Stayed in June 2022
Houston, USA
Alanya, Turkey
Elk Mountain, USA
San Gimignano, Italy
Arpaşu de Sus, Romania
Split, Croatia
Moscow, Russia
Amsterdam, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content