410 North Dearborn Street, River North, Chicago, IL 60654, United States of America
#78 of 182 hotels in Chicago
Guests' ChoiceBased on 269 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
9.3
Facilities
8.7
Staff
9.0
Value for money
8.2
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 30, 2024
Jéssica
United States of AmericaThe breakfast is terrible, the sofa bed is super uncomfortable.
The location is really good, the view in my room was really nice.
Stayed in May 2024
Reviewed: April 22, 2024
Todd
United States of AmericaLocation was great. Eating and attractions all within walking distance. Staff was phenomenal.
Stayed in April 2024
Reviewed: April 15, 2024
Ebony
United States of AmericaRooms could be more updated
The location was amazing! Lots of stuff to do and places to eat!
Stayed in April 2024
Reviewed: March 9, 2024
Miguelnz
New ZealandLocation very close to activities Staff. Very helpful obliging friendly
Stayed in March 2024
Reviewed: February 19, 2024
Alison
United States of AmericaThe breakfast was only okay.
My kids loved the view.
Stayed in February 2024
Reviewed: December 11, 2023
Merle
United States of AmericaThe television didn’t work upon arrival, but was immediately taking care of right away.
Very friendly and accommodating staff!
Stayed in October 2023
Reviewed: December 9, 2023
Brent
United States of AmericaCould use some better mapping. Finding exit to street level was confusing.
Treadmills were working and in good shape . That is big bonus
Stayed in December 2023
Reviewed: October 7, 2023
Tacuma
United States of AmericaI call a week in advance to change my check in Time.. They still CHARGED ME for the day before and CHARGED MEfor an early check in. Even though I PLAYED THE CONVERSATION I HAD WITH THEIR EMPLOYEE WHO SAID EVERYTHING IS SET AND TAKEN CARE OF. SHE THE EMPLOYEE SAID THERE WAS NOTHING THEY COULD DO ABOUT THAT. then said after listening to call again said I could get a discount which I HAVE YET TO SEEN
Breakfast was good. Location was Nice the view wasn't
Stayed in September 2023
Reviewed: August 31, 2023
Mayvelene
United States of AmericaPlease train the people on breakfast room to not just watch the food area but also to clean and sanitized table that was used as some people bring small messy kids.
Breakfast is ok, I love waffles but none. My only complain was I stayed there for 50 minutes but none of the worker tried to wipe tables that was used and sanitized. I told the concierge at the lobby heading back to the room
Stayed in August 2023
Reviewed: August 23, 2023
Sadie
United States of Americamy brother stayed on the pull out couch, and it was very uncomfortable. of course I understand it won’t be as comfortable as a bed, but you could feel the springs under the bed. I stayed on the king bed, and you could see all the linen on the bed, almost as if it wasn’t fully washed.
I liked the modern style of the hotel, the view, and the comfort.
Stayed in August 2023
Reviewed: August 21, 2023
Ali
United States of AmericaNa
Good breakfast
Stayed in August 2023
Reviewed: August 21, 2023
Olufemi
United States of AmericaThe breakfast. Not enough variety. Bland.
The breakfast was quite ordinary.
Stayed in August 2023
Reviewed: August 14, 2023
Maribeth
United States of AmericaN/A
Very close to Riverwalk & festival venue . Very convenient!
Stayed in August 2023
Reviewed: August 14, 2023
Stephanie
SwitzerlandThe quality of some of the breakfast items is the only thing I would criticize / the only flaw. Although breakfast is included in the room rate, I recommend they pick better doughnuts or better French toasts for instance. The breakfast selection is fairly wide but some of the items should be sourced from better quality suppliers.
The hotel location is great, there are plenty of yummy restaurants in the neighborhood only one block away (The Smith, Havana, Roka Akor which all serve great food and excellent mojitos …) and most attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room. We didn’t use the gym room but it looks good too.
Stayed in August 2023
Reviewed: August 12, 2023
Richard
United States of AmericaThe staff are absolutely amazing and so helpful when trying to navigate around the property. The view of the hotel room was amazing. The elevator and lobby area was very clean and comfortable. The rooms are spotless with great amenities.
Stayed in August 2023
Reviewed: July 25, 2023
Margo
United States of AmericaThe facilities could have been more comfortable: We booked a one bedroom king suite, with one bed and one sofa bed for four adults. Our sofa bed had a very thin, tired mattress and when opened took up almost all the space between two walls.
Location was excellent, staff were attentive and responsive. We were given early check in with a room upgrade to a higher floor with a good view of the moon and city lights. Breakfast was adequate, but had enough variety.
Stayed in July 2023
Reviewed: July 4, 2023
Patricia
United States of AmericaI didn't realize I booked a disability room - we hated the bathroom/shower situation - the drains were not sloped enough so water pooled everywhere. It felt like we were in a gym. Also the pullout couch bed was very uncomfortable but I guess they always are.
Hotel location was ideal for our activities, within walking distance to the river and lake as well as the L train station. The housekeepers were excellent, they always made sure we had enough towels and coffee and were very nice and respectful. The included breakfast was really good every day we ate there.
Stayed in June 2023
Reviewed: June 24, 2023
Linda
United States of AmericaThe view..needed two beds...king size didn't work for us!
Okay..no bacon?
Stayed in June 2023
Reviewed: June 1, 2023
Meggan
United States of AmericaBreakfast ends earlier during the week
Free breakfast, location, and room size
Stayed in May 2023
Reviewed: May 15, 2023
Gustavo
Brazilparking cost
location and ammenities are amazinf
Stayed in May 2023
Reviewed: May 15, 2023
Lina
Kuwaitthe hand washing basin was outside the bathroom very noisy in the night because we were couple and the breakfast no varieties
location location was in the middle of downtown where a-lot of restaurants and shops near the river my room was a small nice flat with kitchenette ,the staff were very friendly and helpful. I like the coffee machine in the lobby all the time.
Stayed in May 2023
Reviewed: May 13, 2023
Melissa
United States of AmericaI wish there would have been waffles for breakfast as well.
I liked that the room had a small kitchen and comfortable bed, as well as a nice view of downtown.
Stayed in May 2023
Reviewed: April 30, 2023
Federica
ItalySofa bed not very confortable, room a bit too small for 4 people
Perfect location, good breakfast, kind staff
Stayed in April 2023
Reviewed: April 20, 2023
Marivel
United States of Americathe greenway parking garage… I had an issue with not being able to pay the parking fee upon exiting and I tried to explain to the garage office attendant and she did not want to listen to anything I was going to say, immediately told me to stop and that she was doing me a favor to even help me. so after much time of her calling the front desk and who knows who else she came back out and proceeded to scan the ticket at another machine and IT WORKED! so I then proceeded to pay and she just left! without a comment at all! As if I had wasted her time when it was the issue of the system and her not wanting to listen to what I was trying to say.
breakfast included and the lobby was very relaxing and inviting.
Stayed in April 2023
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