5001 Whitestone Lane, Plano, TX 75024, United States of America
#30 of 60 hotels in Plano
Guests' ChoiceBased on 106 hotel reviews
8.2Cleanliness
8.4
Comfort
8.3
Location
8.9
Facilities
8.2
Staff
9.2
Value for money
8.3
Free Wifi
4.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 23, 2024
Giorgio
ItalyI really appreciated the service of Joel for breakfast. He was very kind and available to serve the customers. The food was good and everything was clean. I would definitely give him a score of 10/10.
Stayed in May 2024
Reviewed: March 11, 2024
Elaine
United States of AmericaThat I had to go outside to get to the office from my room had to just cause I didn’t want to get cold not a problem
Nice and clean
Stayed in March 2024
Reviewed: February 10, 2024
Kelly
United States of AmericaElevator was out for while...
Stayed in February 2024
Reviewed: December 4, 2023
Robin
United States of AmericaSure would have been helpful to have A plug for our electric car!!!
Courtesy of the staff
Stayed in December 2023
Reviewed: October 29, 2023
Laviris
United States of AmericaTiles in the bathroom moved. The furniture was stained badly.
Mediocur
Stayed in October 2023
Reviewed: October 16, 2023
Stephanie
United States of AmericaThe bed was too hard and too soft maybe it's time for new mattresses. I attempted to wash laundry in the self service laundry both washers broke down. I spent 3 hours washing two loads of laundry and only had time to dry one load. The other just had to get hung up to dry because I was late for a reservation. I waited on the house maintenance person for 22 minutes the first time. He was very helpful but two breakdowns in one day.
The rooms where big and spacious. The staff were all very nice. Cleanliness was on point. The Housekeeping and Front Desk staff were very friendly. I really am happy to say the breakfast was excellent and the kitchen staff was pleasent bright and busy.
Stayed in October 2023
Reviewed: October 15, 2023
Constance
United States of Americaexcellent and friendly staff. We came for a funeral and needed to upgrade our room and they were so accommodating.
Stayed in October 2023
Reviewed: September 22, 2023
Ana
United States of AmericaThe breakfast room was mmm,mmm with out invitation to have breakfast. No music, total silent, alone with out the habitat of any other Marriot breakfast buffet … like do not invite to stay there. Also needs more food variety as the other Hotels (family/Marriot) or as the competition.
Location
Stayed in August 2023
Reviewed: September 14, 2023
M
United States of AmericaJohn the front desk staff member was very helpful and gracious
Stayed in September 2023
Reviewed: September 11, 2023
Ronald
United States of AmericaPool hours, I think it should open earlier, especially on the weekend. More seating in living area.
It was very clean and comfortable. Staff was pleasant and check inn was easy.
Stayed in September 2023
Reviewed: August 17, 2023
Marquis
United States of AmericaBreakfast Was Okay Just Did Not Like The Pork Sausages.
Location And Environment Was Very Comfortable.
Stayed in August 2023
Reviewed: March 19, 2023
Wooden
United States of AmericaNa
Affordable, good staff, clean, comfortable.
Stayed in March 2023
Reviewed: July 14, 2022
Alexander
Israelnice and clean, staff very friendly and helpful
Stayed in July 2022
Reviewed: June 18, 2022
Adrianne
United States of AmericaThey still have COVID restrictions with breakfast and everything was only packed to go. Rooms could use a little maintenance. Floor trim was falling off and cabinets were not closing properly.
Staff was friendly and helpful. Size of room was great. Location was pretty good for us. They had basketballs available for my children to use at the court. Amenities were great.
Stayed in May 2022
Reviewed: June 16, 2022
Dino
United States of AmericaThe pullout was not very comfortable, as expected.... Carpeted halls were dated and smelled musty... Breakfast was grab-n-go style. Only breakfast sandwiches, soggy waffles, and coffee.
Room was big enough to move around. The shower/bathroom was nice. The bed was comfortable.
Stayed in April 2022
Reviewed: June 4, 2022
Bree
United States of AmericaReally cant think of anything I didnt like except maybe the way valet parking was ran. Having to wait so long to get your car when your ready to go or to check in when your bk.
We enjoyed our stay and would stay again. Thank you.
Stayed in March 2022
Reviewed: November 27, 2021
Janice
CanadaIt felt disjointed, tired and lacking by comparison to the one on Silverglen.
location
Stayed in November 2021
Reviewed: October 30, 2021
Alice
United States of AmericaThe bed was comfortable but we are used to King size bed Also, the toilet water ran, we informed the front desk, and they had someone come to fix it, but they made chain to short, causing toilet to still run. We shut off water when we were gone, and at night.
The breakfast was okay... could have been better. The room was very nice, good size and comfy. But, a little on the noisy side at times
Stayed in October 2021
Reviewed: October 19, 2021
Walker
United States of AmericaBreakfast could’ve been better.
the staff were nice, I loved the room and the size, felt almost like being in my own apartment.!
Stayed in October 2021
Reviewed: October 10, 2021
James
United States of AmericaThe body wash in the shower was completely empty and wished there would have been ice already made. Had to turn on ice maker and wait over night for it to make ice cubes.
Breakfast was great, a fair amount of choices to choose from.
Stayed in October 2021
Reviewed: September 3, 2021
Christopher
United States of Americafree wifi is lousy on 3rd floor. I did not know you had paid wi-fi..
Did not eat breakfast!
Stayed in September 2021
Reviewed: August 16, 2021
Marina
United States of Americaamenities and staff were delightful. very clean location
Stayed in August 2021
Reviewed: August 1, 2021
Roman
United States of Americaspaciousness of room, room was very clean
Stayed in July 2021
Reviewed: July 14, 2021
Rolando
United States of AmericaEverything was nice but old
The room size, very comfortable
Stayed in July 2021
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