8078 Berry Farms Crossing, Franklin, 37064, United States of America
#10 of 36 hotels in Franklin
Guests' ChoiceBased on 79 hotel reviews
9.1Cleanliness
9.6
Comfort
9.4
Location
9.4
Facilities
9.6
Staff
9.4
Value for money
8.7
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 9, 2024
Camille
United States of AmericaThe staff was absolutely amazing. From the front desk, to the bartender and on, we felt like family. Breakfast & dinner were both delicious too.
Stayed in May 2024
Reviewed: April 3, 2024
Greg
United States of AmericaNothing
Excellent staff
Stayed in March 2024
Reviewed: January 5, 2024
Jet
United States of AmericaNothing negative except maybe the price haha
Breakfast was excellent. The room was quiet and large. Bed was comfortable. Loved the shower. Closet space. Decent sized kitchen if needed. Pet friendly, but you'd never know a pet stayed there. So clean. No bright lights shining in your room to keep you awake. Thick walls so you couldn't hear other guests. It's worth the money to stay here and I'd stay here again and again.
Stayed in January 2024
Reviewed: December 30, 2023
Rhonda
United States of Americanothing
location, room, friendly staff
Stayed in December 2023
Reviewed: October 25, 2023
Katherine
United States of AmericaWe had last minute changes that we had to make to our reservation and the people that we worked with were really understanding and accommodating. The room was very comfortable, and the breakfast here was very enjoyable, offering a wide selection of food to choose from for various types of diets.
Stayed in October 2023
Reviewed: October 10, 2023
Teator
United States of AmericaParking was not finished pavement and is in back of property.
Very convenient location and great value.
Stayed in October 2023
Reviewed: September 23, 2023
Kathy
United States of AmericaHad a small mishap with the air but it was taken care of immediately
The staff was exceptional.
Stayed in September 2023
Reviewed: September 9, 2023
Victoria
United States of AmericaThe shower design is not a good idea. Water sprays out pass the glass and get the floor and surrounding area wet. The bathroom had a touch of mildew smell.
Beautiful space and great location. Staff was incredible and breakfast was delicious! Our room was clean and spacious. Our suite had everything you needed.
Stayed in September 2023
Reviewed: July 16, 2023
Shelley
United States of AmericaIt’s a little confusing to wind down and around to find, but a neat community overall.
The lobby and outside sitting areas around the pool were great! The suite was an excellent setup!!
Stayed in July 2023
Reviewed: June 25, 2023
Steffens
United States of AmericaOk it's bean a month now and I'm still waiting for a refund I used booking.com and was double charged!! Issue hasn't been resolved yet on the hotel side of things. When I arrived at the hotel on Friday they said it was not paid for I said how could this be I was paid in full I have a reservation number so they charged me at the front desk as well as already paying on booking.com hoping this issue gets resolved soon starting to get very frustrated!!
I purposely booked this hotel because of the room size it was like being in a mini condo only thing I wish I would have done differently is not accidentally gotten a handicap shower it has no door pretty poor design it allows water to get on the floor had a bunch of towels to prevent this.
Stayed in May 2023
Reviewed: June 12, 2023
Kim
United States of Americavery clean
Stayed in May 2023
Reviewed: June 6, 2023
Richard
United States of AmericaNice breakfast
Stayed in June 2023
Reviewed: April 15, 2023
Michael
United States of AmericaNo negatives. Place seems very new and clean
Good location. Staff and bar were super friendly. Nice place for my budget and location.
Stayed in April 2023
Reviewed: March 27, 2023
Steven
United States of AmericaThe staff was amazing and could not be more friendly.
Stayed in February 2023
Reviewed: January 17, 2023
Julie
United States of AmericaQuiet and conveniently located / Dog friendly
Stayed in January 2023
Reviewed: December 18, 2022
Doyle
United States of Americaeasy access, extremely clean, staff was very friendly and helpful and great location
Stayed in December 2022
Reviewed: November 13, 2022
Mari
United States of Americathe shower
the location is very convenient
Stayed in November 2022
Reviewed: November 3, 2022
Kurt
United States of Americanew, fresh interior
Stayed in October 2022
Reviewed: October 15, 2022
Jason
United States of AmericaTV didn't work and no one knew how to fix it.
Clean comfortable relaxing
Stayed in September 2022
Reviewed: September 20, 2022
Vicky
United States of AmericaStaff a bit friendlier & more approachable.
Great breakfast! One of the best!
Stayed in September 2022
Reviewed: September 8, 2022
Gloria
United States of AmericaFinding this Residence Inn within the complex of other businesses & hotels in the locale reatwas difficult. Coming in and leaving was hard. Needs signs and arrows!
Great place..good location@
Stayed in September 2022
Reviewed: May 24, 2022
Morlunda
United States of Americavery clean and welcoming staff. very private and quiet.
Stayed in May 2022
Reviewed: May 3, 2022
Jon
United States of AmericaThe shower need door or shower curtain. Water gets all over floor.
Could of been better
Stayed in April 2022
Reviewed: April 25, 2022
M_myers
United States of AmericaThe breakfast was very nice. There was a wide variety of food available.
Stayed in April 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content