Nothing. Everything was great.

Staff was very friendly and welcoming. Devin at the front desk was very pleasant and made sure we had everything we needed.

Stayed in April 2024

Hair in the shower. Tv need upgrade

The canal view. Nice room

Stayed in April 2024

HAVING TO PAY FOR PARKING $30 over night………….

Nice property good location lovely staff

Stayed in March 2024

it was chilly in the room

The view out of the room

Stayed in March 2024

Noisy kids messing up fitness rooms and yelling in the halls, but someone corrected them that was on staff.

It was nice instead and re done. The stay was great!

Stayed in December 2023

Confusing entrances

Location

Stayed in January 2024

The elevator is slow

Stayed in December 2023

Not a big problem, but the elevator was very slow.

Great location, facilities, staff, and breakfast.

Stayed in December 2023

We ended up using the sofa bed and it was not very comfortable. I wouldn't count on it for a second bed if you have that option. Also, if you are planning on using the sofa bed, be aware the bathroom is only accessible through the bedroom. They were having key card issues that they were very responsive to, but we got locked out on the canal Friday morning and had to call for them to let us in.

Loved being on the canal for going for a run and the location was close to everything we needed. I was in town for the Marathon and the convention center, corrals, etc. were all very close. The breakfast was great as hotel breakfasts go with oatmeal, bacon, eggs, fruit, etc. No pancake station if that's a big deal to you.

Stayed in October 2023

Was not informed that we had to pay $30 parking charge for their lot

Close to downtown area could walk pretty much everywhere we wanted to learn the view of the canal and walking along. The canal was very nice.

Stayed in October 2023

It was within walking distance to the convention center.

The breakfast and view of the canal.

Stayed in July 2023

Breakfast was okay- wish that there were a little more choices with the hot portion of breakfast. We were able to go to the Hotel beside for some things but each time we went there- it was either closed down or a cook wasn't on site at the time. This was NOT the Residence Inn but they had an advertisement to go to the Courtyard for additional food.

The staff was EXTREMELY nice and accommodating. Being from out of town- I had lots of questions and didn't know the city very well. They gave suggestions, told me their favorite places and made the stay much more comfortable.

Stayed in September 2023

Nothing

Facilities included kitchenette and laundry. Also breakfast provided

Stayed in September 2023

We slept on the sofa bed. It was without a doubt the worse bed I ever slept on. The mattress and or springs felt like we were slipping into a hole. In addition it was lumpy and extremely uncomfortable. We thought about sleeping on the floor!

Liked: Breakfast, room, location, view

Stayed in August 2023

Considering the cost of the room was rather expensive, I didn't think it was fair to add $30/night for parking on top of that.

Excellent location. Beautiful views. Clean/comfy room.

Stayed in August 2023

Pool was closed the 1st day of our stay and it reopened the next day but the chlorine was so strong we couldn’t stay in the pool.

The breakfast was okay as well as the location

Stayed in July 2023

Accessibility to Canal

Stayed in July 2023

More blankets.

We chose Inn b/c it is so very close to Ind Univ Health and we had appointments. Loved sunset over canal! Breakfast offered wide variety & lovely seating overlooking canal.

Stayed in July 2023

During check in the shift was changing, initial clerk seemed to be ready to get off work and wasn't very friendly, however her replacement was friendly. Maybe the first person was just tired.

Stayed in July 2023

Just one thing. Please get better coffee in the rooms. The coffee there tasted like swamp water.

First the location. Breakfast was OK but not great, The African American gentlemen who greeted us at the lobby is a huge asset to your hotel. He was most helpful as Booking.com screwed up the booking I just don't understand why they would call themselves Boioking.com when they cant even get that right. What they did was reverse my first and last name and so the hotel could not find our booking. This caused us a 30 minute delay in checking in. However the gentleman was tying hard as possible to fix the situation.

Stayed in July 2023

I was not expecting to pay for parking.

very clean, room was furnished very well, check-in was easy.

Stayed in June 2023

Monday morning breakfast was weak. Bacon was greasy and limp.

Weekend breakfast was excellent. Staff was very friendly and helpful. A minor maintenance issue was corrected immediately by the maintenance tech.

Stayed in June 2023

Right on the canal. Can get pretty much anywhere downtown. Great breakfast.

Stayed in May 2023

The building is old, kind of creepy in a sense. I was double charged at the property. I booked through booking however the hotel did not acknowledge . I ended up having another charge from the property as well as booking.com which is not cool

I liked the location.

Stayed in May 2023