Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New Jersey hotel reviews
  4. Neptune City hotel reviews
  5. Reviews of Residence Inn Neptune at Gateway Center

Reviews of Residence Inn Neptune at Gateway Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

230 Jumping Brook Road, Neptune City, NJ 07753, United States of America

#3 of 7 hotels in Neptune City

Guests' Choice

Review Score

Based on 54 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    9.1

  • Value for money

    7.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: May 11, 2024

    9.0
    Great place. Very clean with pleasant and welcoming staff.
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Warmer or heavier blanket

    Breakfast was good. There were plenty of options. Really appreciated that there was soy and oat milk for coffee.

    Stayed in May 2024

  • Reviewed: April 18, 2024

    8.0
    Comfortable and clean for short stay. Staff very helpful and friendly —best feature of the property
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t have time to use in this stay, but outdoor seating and grill area feels like an afterthought, not as nice layout or privacy from parking lot compared to othe residence inns

    Easy access to area youth sports facilities. Good breakfast setup

    Stayed in April 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet didn’t flush called in the issue to the front desk Saturday am and was told they would send someone up they never came. We had to remove the tank top and pour water in the tank in order for it to flush very inconvenient as my daughter just happened to be on her cycle.

    Stayed in March 2024

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • King Studio
    • Stayed 2 nights

    We were there when they have kids tournament going on and families were putting up there, so the noises from kids playing in the corridor was a put off when you wanting a good rest for the evening. It was perfectly fine the following night.

    Breakfast was great and its just few minutes drive to the premium outlet. Good seafood restaurants is just 20 minutes out. The staff were extremely friendly and have us in the room at the end of the corridor where we unload our luggages practically at the door step.

    Stayed in November 2023

  • Reviewed: November 26, 2023

    8.0
    Nice
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    No gym although they said we could go to a different property and use their gym  Could use new couches 

    Convenient location  The availability of two separate rooms 

    Stayed in November 2023

  • Reviewed: August 7, 2023

    9.0
    Nice place, great staff, miscommunication from Booking.com to the hotel, causing me to pay twice.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    I am VERY upset that I prepaid for my reservation on July 31st, but that payment was not forwarded to the hotel, so I had to REPAY a larger amount upon arrival. Even though the hotel Assistant Manager went out of her way to try to resolve the issue, I am STILL waiting for the refund of my (larger) duplicate payment, and have now been told it could take up to 5 business days, even though it was submitted on Saturday August 5, the same day it was charged. I prepaid to AVOID any such issue.

    The hotel staff was very friendly and tried to be helpful. The room was spacious and clean.

    Stayed in August 2023

  • Reviewed: October 25, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast not much to have

    Shannon. at Front desk was very friendly and Nice She is the kind of person you want when checking in and out

    Stayed in October 2022

  • Reviewed: September 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 2 nights

    The layout of the bathroom in the room was little strange. Also the pool could have used a good cleaning.

    Breakfast was great and located in a convenient spot.

    Stayed in August 2022

  • Reviewed: August 15, 2022

    8.0
    Met expectations. Good place to stay as an alternative to downtown Asbury park.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I would like there to have been recycling in the room and a breakfast.

    The breakfast breakfast was fine.

    Stayed in August 2022

  • Reviewed: May 31, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The location.

    The rooms were clean. and Breakfast .

    Stayed in May 2022

  • Reviewed: July 18, 2021

    8.0
    Overall nice stay, comfortable rooms, large space.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    One of trash can wasn't emptied. Had to ask for more towels..

    Large enough for my guests. Pull out sofa was a good addition.

    Stayed in July 2021

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great

    Stayed in April 2024

  • Reviewed: August 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    N/A

    Everything

    Stayed in August 2023

  • Reviewed: August 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool was under construction

    Good

    Stayed in August 2023

  • Reviewed: August 22, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    The place needs to be updated , the refrigerator in the room had broken shelves , the ice maker di not work.

    Stayed in August 2022

  • Reviewed: August 18, 2022

    3.0
    Not worth the money
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Upon check in the lock on the door was missing and had to wait a day for it to be fixed, mattresses were very uncomfortable. My 11 year old couldn’t even use the sofa sleeper it was so bad so we had to go buy an air mattress. The room was not very clean, I was able to clean the bathroom door and get stains off. The website said there two sofa couches and thankfully I called the day before and found out there was only one. The free breakfast was decent but not very tasty. Overall I would never stay there again. For $500 a night I expected more.

    Size of the room

    Stayed in August 2022

  • Reviewed: June 27, 2022

    5.0
    Hotel overpriced and needs work
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights

    Shower sprayed on ceiling, blinds torn, towel rack falling off wall, inadequate seating in living area, charges made to credit card with no explanation and when I called hotel they did not answer and mailbox full so at 5am went to front desk to see what was going on.

    Breakfast fair. Location ok

    Stayed in June 2022

  • Reviewed: April 22, 2022

    1.0
    Not great at all.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was terrible. I was told there would be hot breakfast and a buffet style breakfast (I asked before I booked the room) and in the morning they told me ”oh my staff made a mistake we stop doing that months ago” Pool was freezing and not heated. I was told they will fix that in a few months when they renovate but was never told before I booked.

    The location was good. Friendly staff.

    Stayed in April 2022

  • Reviewed: April 20, 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    Unfortunately this property isn’t very clean.

    Stayed in April 2022

  • Reviewed: January 5, 2022

    4.0
    Outdated Low Standard
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    they confirm they had a crib but turns out they didn’t, the shower in queen bedroom was broken, found a roach in the dishwasher, breakfast ended at 9, should at least be 10.

    I like how it was a suite, kids got their own bedroom, plus pull out couch and dishwasher

    Stayed in January 2022

  • Reviewed: December 27, 2021

    4.0
    We used to like this hotel, but it's aging and hasn't been well maintained. Probably our last stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights

    We were in room 120 on the first floor, great location but ... * No box spring, just a mattress on plywood, very low to floor, hard to get up from. Scraped leg on metal bed frame * Mirror was peeling off the bathroom glass * Toilet paper holder was coming off the wall * Shower rod coming off the wall * Dried gum stuck to end table * Room cards from previous tenants were left in the room, caused some confusion with grabbing the wrong set of cards * Both bedroom lamps only had one lightbulb * Tub spigot drips. Won't close all the way when you pull the rod to switch it to shower mode. Also, none of the staff were wearing masks, not that that's required by NJ state law but it would have been a nice gesture. Better to be 'too safe'.

    We like the location since it's near our family members we are visiting. The fact that it's right near a Walgreens and the Walmart is helpful too, for instances when we needed to get something we forgot. Staff was very attentative and helpful.

    Stayed in December 2021

  • Reviewed: November 28, 2021

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I wasn’t impressed for the price. housekeepers knocked on the door multiple times asking when I was leaving. couch was dirty looking. piece of tile missing in the bathroom.

    location was good for what I needed.

    Stayed in November 2021

  • Reviewed: November 1, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The staff was super friendly and accommodating. Pleasantly surprised with everyone!

    Stayed in October 2021

  • Reviewed: August 30, 2021

    3.0
    I booked my reservation way in advance. So I feel I was given a room that was left over.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    My room was on the first floor. When I walked in the carpet was wet and the smell was very musty. The kitchen Part of the floor was very slippery and sticky.

    Only had eggs.waa hoping for the bacon as advertised.

    Stayed in August 2021

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: