230 Jumping Brook Road, Neptune City, NJ 07753, United States of America
#3 of 7 hotels in Neptune City
Guests' ChoiceBased on 53 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
7.9
Staff
9.1
Value for money
7.7
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 11, 2024
Cynthia
United States of AmericaWarmer or heavier blanket
Breakfast was good. There were plenty of options. Really appreciated that there was soy and oat milk for coffee.
Stayed in May 2024
Reviewed: April 18, 2024
Kathleen
United States of AmericaDidn’t have time to use in this stay, but outdoor seating and grill area feels like an afterthought, not as nice layout or privacy from parking lot compared to othe residence inns
Easy access to area youth sports facilities. Good breakfast setup
Stayed in April 2024
Reviewed: March 26, 2024
Valerie
United States of AmericaThe toilet didn’t flush called in the issue to the front desk Saturday am and was told they would send someone up they never came. We had to remove the tank top and pour water in the tank in order for it to flush very inconvenient as my daughter just happened to be on her cycle.
Stayed in March 2024
Reviewed: December 4, 2023
Zalizan
SingaporeWe were there when they have kids tournament going on and families were putting up there, so the noises from kids playing in the corridor was a put off when you wanting a good rest for the evening. It was perfectly fine the following night.
Breakfast was great and its just few minutes drive to the premium outlet. Good seafood restaurants is just 20 minutes out. The staff were extremely friendly and have us in the room at the end of the corridor where we unload our luggages practically at the door step.
Stayed in November 2023
Reviewed: November 26, 2023
Debbie
United States of AmericaNo gym although they said we could go to a different property and use their gym  Could use new couches 
Convenient location  The availability of two separate rooms 
Stayed in November 2023
Reviewed: August 7, 2023
Sandy
United States of AmericaI am VERY upset that I prepaid for my reservation on July 31st, but that payment was not forwarded to the hotel, so I had to REPAY a larger amount upon arrival. Even though the hotel Assistant Manager went out of her way to try to resolve the issue, I am STILL waiting for the refund of my (larger) duplicate payment, and have now been told it could take up to 5 business days, even though it was submitted on Saturday August 5, the same day it was charged. I prepaid to AVOID any such issue.
The hotel staff was very friendly and tried to be helpful. The room was spacious and clean.
Stayed in August 2023
Reviewed: October 25, 2022
Terry
United States of Americabreakfast not much to have
Shannon. at Front desk was very friendly and Nice She is the kind of person you want when checking in and out
Stayed in October 2022
Reviewed: September 27, 2022
Rolf
United States of AmericaThe layout of the bathroom in the room was little strange. Also the pool could have used a good cleaning.
Breakfast was great and located in a convenient spot.
Stayed in August 2022
Reviewed: August 15, 2022
Karen
United States of AmericaI would like there to have been recycling in the room and a breakfast.
The breakfast breakfast was fine.
Stayed in August 2022
Reviewed: May 31, 2022
Nubia
United States of AmericaThe location.
The rooms were clean. and Breakfast .
Stayed in May 2022
Reviewed: July 18, 2021
Sherrian
United States of AmericaOne of trash can wasn't emptied. Had to ask for more towels..
Large enough for my guests. Pull out sofa was a good addition.
Stayed in July 2021
Reviewed: April 29, 2024
Hernandez
United States of AmericaEverything was great
Stayed in April 2024
Reviewed: August 23, 2023
Simiyu
United States of AmericaN/A
Everything
Stayed in August 2023
Reviewed: August 22, 2023
Anita
United States of AmericaPool was under construction
Good
Stayed in August 2023
Reviewed: August 22, 2022
Timothy
United States of AmericaThe place needs to be updated , the refrigerator in the room had broken shelves , the ice maker di not work.
Stayed in August 2022
Reviewed: August 18, 2022
Jamie
United States of AmericaUpon check in the lock on the door was missing and had to wait a day for it to be fixed, mattresses were very uncomfortable. My 11 year old couldn’t even use the sofa sleeper it was so bad so we had to go buy an air mattress. The room was not very clean, I was able to clean the bathroom door and get stains off. The website said there two sofa couches and thankfully I called the day before and found out there was only one. The free breakfast was decent but not very tasty. Overall I would never stay there again. For $500 a night I expected more.
Size of the room
Stayed in August 2022
Reviewed: June 27, 2022
Nancy
United States of AmericaShower sprayed on ceiling, blinds torn, towel rack falling off wall, inadequate seating in living area, charges made to credit card with no explanation and when I called hotel they did not answer and mailbox full so at 5am went to front desk to see what was going on.
Breakfast fair. Location ok
Stayed in June 2022
Reviewed: April 22, 2022
Jose
United States of AmericaBreakfast was terrible. I was told there would be hot breakfast and a buffet style breakfast (I asked before I booked the room) and in the morning they told me ”oh my staff made a mistake we stop doing that months ago” Pool was freezing and not heated. I was told they will fix that in a few months when they renovate but was never told before I booked.
The location was good. Friendly staff.
Stayed in April 2022
Reviewed: April 20, 2022
Kendra
United States of AmericaUnfortunately this property isn’t very clean.
Stayed in April 2022
Reviewed: January 5, 2022
Jose
United States of Americathey confirm they had a crib but turns out they didn’t, the shower in queen bedroom was broken, found a roach in the dishwasher, breakfast ended at 9, should at least be 10.
I like how it was a suite, kids got their own bedroom, plus pull out couch and dishwasher
Stayed in January 2022
Reviewed: December 27, 2021
Matthew
United States of AmericaWe were in room 120 on the first floor, great location but ... * No box spring, just a mattress on plywood, very low to floor, hard to get up from. Scraped leg on metal bed frame * Mirror was peeling off the bathroom glass * Toilet paper holder was coming off the wall * Shower rod coming off the wall * Dried gum stuck to end table * Room cards from previous tenants were left in the room, caused some confusion with grabbing the wrong set of cards * Both bedroom lamps only had one lightbulb * Tub spigot drips. Won't close all the way when you pull the rod to switch it to shower mode. Also, none of the staff were wearing masks, not that that's required by NJ state law but it would have been a nice gesture. Better to be 'too safe'.
We like the location since it's near our family members we are visiting. The fact that it's right near a Walgreens and the Walmart is helpful too, for instances when we needed to get something we forgot. Staff was very attentative and helpful.
Stayed in December 2021
Reviewed: November 28, 2021
Jessica
United States of AmericaI wasn’t impressed for the price. housekeepers knocked on the door multiple times asking when I was leaving. couch was dirty looking. piece of tile missing in the bathroom.
location was good for what I needed.
Stayed in November 2021
Reviewed: November 1, 2021
Mary
United States of AmericaThe staff was super friendly and accommodating. Pleasantly surprised with everyone!
Stayed in October 2021
Reviewed: August 30, 2021
Marie
United States of AmericaMy room was on the first floor. When I walked in the carpet was wet and the smell was very musty. The kitchen Part of the floor was very slippery and sticky.
Only had eggs.waa hoping for the bacon as advertised.
Stayed in August 2021
Showing 1 - 25
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