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  5. Reviews of Residence Inn Palo Alto Mountain View

Reviews of Residence Inn Palo Alto Mountain View This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1854 El Camino Real West, Mountain View, CA 94040, United States of America

#6 of 20 hotels in Mountain View

Guests' Choice

Review Score

Based on 128 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.5

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 25, 2024

    9.0
    Very nice facilities and would highly recommend to others planning a trip near Mountain View.
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 1 night

    Breakfast room could have been larger. Would have liked pastries. Juice dispenser was empty.

    Location was near the facility I attended for a conference. The room was larger and nicer than expected with modern features.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Why pay for parking

    Exelent

    Stayed in May 2024

  • Reviewed: March 26, 2024

    8.0
    My stay was very comfortable I would stay again
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 3 nights

    The lighting inside is not that great! Needs more brightness

    The Bed was very comfortable which was a BIG plus!!!!! Like the Kitchenette

    Stayed in March 2024

  • Reviewed: November 10, 2023

    8.0
    Great rooms, great breakfast.
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    pool was too cold to use. it was one of the reasons we booked it. Also, requested a room above the first floor, ended up on the first floor and definitely didn’t feel very private with a sliding glass door out to the sidewalk.

    full kitchen! staff were very kind. breakfast was great and had a lot of options.

    Stayed in November 2023

  • Reviewed: October 13, 2023

    10
    Good location, clean apartment!
    • Leisure trip
    • Family with young children
    • Penthouse Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing to mention. All perfect!

    Location.

    Stayed in October 2023

  • Reviewed: September 2, 2023

    10
    Perfect stay
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The small courtyards in between each building

    Stayed in August 2023

  • Reviewed: August 15, 2023

    8.0
    Just one night for a concert
    • Leisure trip
    • Group
    • Penthouse Suite
    • Stayed 1 night
    • Submitted from a mobile device

    This property is super close to the concert venue

    Stayed in May 2023

  • Reviewed: July 7, 2023

    10
    Fabulist
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and accessible

    Stayed in July 2023

  • Reviewed: June 12, 2023

    10
    I would give 5 stars if the check-in had not been a complete nightmare
    • Leisure trip
    • Group
    • Penthouse Suite
    • Stayed 8 nights
    • Submitted from a mobile device

    I had the worst check-in experience of my life. I have been booking my hotels for several years, mostly in the US through Booking.com and never before I had the problem that happened in this hotel. I had payed 8 nights in advance and the two people who were attending the front desk kept insisting that they were unable to collect my payment from Booking.com and that there was nothing they could do, and it wss my responsibility to contact Booking and solve the problem. The lady was very unfriendly. After a lot of debate, I tried contacting Booking by phone and my confirmation number was apparently not being recognized by the system. While I kept trying, and after around 40 minutes I had arrived in the property and was in complete distress, the lady called me back with the information that she was finally able to collect my payment.

    it has an excelent location, the room was very clean and spacious, had nice towels and sheets, the kitchen is fully equipped.

    Stayed in June 2023

  • Reviewed: May 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Not much water pressure for the shower. Supply coffee that matches the coffee pot.

    The kitchen fully stocked. The market being open 24 hrs.

    Stayed in May 2023

  • Reviewed: May 29, 2023

    9.0
    What was expected.
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    No one monitors where people smoke. There are places smoking is allowed. But people smoke wherever and I had an issue with that.

    Front desk check in is always easy.

    Stayed in May 2023

  • Reviewed: May 28, 2023

    10
    We came here for the Shania Twain concert and we decided to book a hotel last minute.
    • Leisure trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing we didn’t like.

    The cost. The layout of the room. The easy booking. The ease of checking in. The front staff was very informative. The breakfast was great. Overall, one of our best stays in a Bay Area hotel.

    Stayed in May 2023

  • Reviewed: April 28, 2023

    8.0
    Very Good
    • Couple
    • Penthouse Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Front desk staff

    Stayed in April 2023

  • Reviewed: January 21, 2023

    9.0
    Comfortable motel in Mountain View
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    No in-room washer/dryers provided. There are some shared facilities on-site but when we checked them out they seemed to be full of people's washing which had not yet been removed. Seemed to be an electrical outage during our stay which disrupted the lift service for a few hours.

    Great room, really big, very comfortable and clean. Great living and kitchen area with all the facilities. Breakfast upstairs in the main reception area was interesting - DYI waffle makers, hot breakfast options and juices. Appreciated the reception being able to store our cases for a day when we were travelling down the coast. This motel also provides secure lock boxes at reception, which seemed to be a rarity in the US!

    Stayed in December 2022

  • Reviewed: January 14, 2023

    9.0
    easy, convenient, staff was very friendly and helpful
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    pull out couch was terribly uncomfortable to sleep on

    Clean, very close to our destinations in the area

    Stayed in December 2022

  • Reviewed: December 13, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    False fire alarm woke me up when I was trying to sleep

    Room had a decent amount of space and was well equipped

    Stayed in December 2022

  • Reviewed: October 5, 2022

    10
    A comfortable, safe, and very clean property; I would stay at Residence Inn Sunnyvale again.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not appreciate the parking fees.

    I did not have the breakfast. The room was clean and very comfortable. I liked the decor in the room and the calm vibe.

    Stayed in July 2022

  • Reviewed: May 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Small parking spaces.

    I love that you allow pets

    Stayed in February 2022

  • Reviewed: May 6, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Small parking spaces.

    Easy access to family and friends in Bay Area

    Stayed in May 2022

  • Reviewed: April 14, 2022

    9.0
    Excellent location and rooms; somewhat discouraging pet fee and pet services.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 2 nights

    I didn't like the $100 pet fee per stay. This was the highest pet fee I have ever paid anywhere - including at similar hotels and resorts. It didn't prevent me from booking this time, but I will definitely shop around and compare to see how other places in the area might be able to compete and lower this aspect of the cost. Also - the pet station convenience bags ran out right after I arrived. They were not refilled. So I paid $100 and had to make an extra trip back to my room to get a bag, and then bring my own bags from then on. :( Also, you might want to provide pet water bowls. I brought my own, but it would have been nice to have one in the unit. The $100 fee would be more tolerable if you offered a few more pet benefits (bowls, blanket/bed, more pet stations outside).

    I didn't take advantage of the breakfast. The room was very comfortable and the kitchen was nicely stocked. The bathroom was huge and very elegant.

    Stayed in April 2022

  • Reviewed: March 14, 2022

    10
    it was comfortable felt like home
    • Group
    • Penthouse Suite
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    everything!!

    Stayed in March 2022

  • Reviewed: February 7, 2022

    10
    it was super comfy and felt like home
    • Travelers with friends
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    everything

    Stayed in February 2022

  • Reviewed: December 30, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Penthouse Suite
    • Stayed 9 nights
    • Submitted from a mobile device

    Convenient to shopping and the suite had a full kitchen to cook family meals.

    Stayed in December 2021

  • Reviewed: December 18, 2021

    10
    Big Bang for your buck
    • Leisure trip
    • Travelers with friends
    • Penthouse Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    n/a

    The property was in a good location, stores and restaurants very close by. The staff was very friendly and offered a good to go breakfast. Stayed in a suite and the room was very spacious. offering a room and bathroom downstairs with French doors, full kitchen, living room and upstairs was another bedroom with full bath loft style. Felt like having a two bedroom townhouse for the weekend. The room was very clean and stoked with shampoo/soap/conditioner in the shower! The manager was very nice and accommodating. I would 10/10 stay here again and recommend to anyone! There is a decent size parking lot but I stayed on a busy weekend and if you’re out late parking may be full but there is a residential street behind the hotel which was fine to park on also.

    Stayed in November 2021

Showing 1 - 25

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