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  5. Reviews of Residence Inn Richmond

Reviews of Residence Inn Richmond This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1350 Johnston Willis Drive, Midlothian, 23235, United States of America

#1 of 10 hotels in Midlothian

Guests' Choice

Review Score

Based on 66 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.7

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    8.3

  • Value for money

    8.1

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: May 9, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful room, nice and clean, quiet later check out

    Stayed in May 2024

  • Reviewed: April 8, 2024

    10
    It was excellent! No complaints!
    • Leisure trip
    • Solo traveler
    • Studio, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The coffee in the rooms. I am a coffee drinker. I love my coffee!

    Location was great. The breakfast was very good

    Stayed in April 2024

  • Reviewed: February 26, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    I love everything about the property staff was very friendly the atmosphere was amazing best hotel I’ve stayed at this far

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Super clean and comfortable I could stay there for weeks
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Super clean and comfortable I could stay there for weeks

    Stayed in February 2024

  • Reviewed: January 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were so warm and welcoming!

    Stayed in January 2024

  • Reviewed: October 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast variety was great and everything was clean and fruit was fresh

    Stayed in October 2023

  • Reviewed: July 6, 2023

    7.0
    I would probably stay again there again but I'd have to bring pillows and my own towels!
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast items were pretty bad. The coffee was undrinkalble. Choices were limited. We didn't care for much of it. By the time we got the waffles cooked the butter was still cold. When we asked if the butter could be melted in a microwave we were told no. The microwave was not for food.. ?? The employee was quite rude. As far as front desk employees and the laundry dept ...we had a time keeping towel, hand towels and wash cloths in our room. I had to ask for towels twice a day just to get enough to shower with. We actually used the extra set of sheets provided for our sofa bed to dry off one day. The sofa bed was impossible to sit on! We were displeased with the hardness of the seats. Since there was 3 of us in the room only one of us at the time could sit in the desk chair. One of the front desk employees brought this doll in and sat it on the counter. See picture below.

    The pool area was nice, however there was never enough towels available. Also the employees brought in family members who disrupted playtime with our granddaughter(8 years old) who was travelling with us. The employee family members were loud and jumping and pushing each other into the pool, thus making it impossible for my granddaughter to play in the pool. They also used profanities.

    Stayed in July 2023

  • Reviewed: April 20, 2023

    7.0
    The hotel served a purpose. It's in a very good location right off of Midlothian.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast

    Breakfast was not really good. The fruit was good as well as making your own homemade waffles. The eggs were not seasoned and they were just cooked and thrown in a big serving dish. No flavor or anything.

    Stayed in April 2023

  • Reviewed: February 17, 2023

    10
    👍🏻👍🏻👍🏻
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 4 nights
    • Submitted from a mobile device

    N/A

    The room was very clean and a good, comfortable size with a very functional layout. I found the wallpaper relaxing, and the bed was very comfortable. The only suggestion I could possibly make is a handheld shower head and maybe a little more water pressure, but overall, the stay was more than satisfactory, and the staff was very nice!

    Stayed in February 2023

  • Reviewed: February 5, 2023

    10
    magnificent enjoyed
    • Business trip
    • Solo traveler
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    it’s good

    clean quite friendly

    Stayed in February 2023

  • Reviewed: October 3, 2022

    9.0
    Great hotel rooms
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff was not mean, but definitely not pleasant.

    The rooms are great, nice size and roomy!

    Stayed in October 2022

  • Reviewed: July 25, 2022

    10
    We enjoyed the property and staff.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    We liked everything

    The property was very clean and the staff was extremely friendly and accommodating.

    Stayed in July 2022

  • Reviewed: July 22, 2022

    10
    Excellent
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Everything was great!!

    Stayed in July 2022

  • Reviewed: July 18, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was not good at all need more selections.

    The space in the room, and clean

    Stayed in July 2022

  • Reviewed: June 27, 2022

    9.0
    Awesome time!!
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk staff was awesome.

    The room was vary clean and comfortable.

    Stayed in June 2022

  • Reviewed: May 14, 2022

    10
    Short comfortable and enjoyable, accommodations great. THANKS!
    • Business trip
    • Solo traveler
    • Studio, 1 King, Sofa bed
    • Stayed 1 night

    A restaurant would have helped. I cannot find three didn't like sentences as requested.

    I really liked the room. Could have stayed a month. Bought groceries stocked the cabinets and been right at home for my stay. The layout of the room is fantastic. I'll be staying here for the next conference or other activity we have in the area, and I'll recommend the hotel to others. The organization I chair has a membership of 63 Churches. The event I attended during this stay was District, representing over 200 churches and several schools. More information on discount rates would be appreciated.

    Stayed in May 2022

  • Reviewed: April 25, 2022

    7.0
    better, but could’ve been better.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Upon check in and getting settled into the room I noticed that the television was not working properly and the drawer under the sink was hanging sideways. I advised the front desk staff and the manager came and fixed all issues.

    I love the staff. the property is clean and neat.

    Stayed in April 2022

  • Reviewed: February 13, 2022

    10
    perfect
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    the extra fee that was not mentioned at first

    everything was lovely

    Stayed in February 2022

  • Reviewed: December 28, 2021

    10
    enjoyed my stay. will be my go to place when in area
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was great!!

    I liked the location. the room was great!!

    Stayed in December 2021

  • Reviewed: December 14, 2021

    9.0
    Loved our time there.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    I wish we could have had our bathroom cleaned and fresh towels each if the 3 days we stated there. We had to go to the lobby every morning to get fresh towels.

    Loved the free breakfast and the bed was super comfortable.

    Stayed in December 2021

  • Reviewed: October 24, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Everything

    Stayed in October 2021

  • Reviewed: October 19, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was very friendly. It was clean

    Nothing

    Stayed in October 2021

  • Reviewed: August 29, 2021

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Studio, 1 King, Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    The price

    The staff were very friendly and helpful and the location was family friendly and quiet

    Stayed in August 2021

  • Reviewed: August 23, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Love everything about it great large and clean room staff was friendly and helpful great area and breakfast was great

    Everything was great

    Stayed in August 2021

Showing 1 - 25

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