500 East Broad Street, Richmond, VA 23219, United States of America
#20 of 73 hotels in Richmond
Guests' ChoiceBased on 316 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.7
Staff
8.9
Value for money
7.7
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End of dialog contentReviewed: June 5, 2024
Dave
United States of AmericaRestaurant good food and service.
Good
Stayed in June 2024
Reviewed: May 27, 2024
Joyse
VenezuelaI had to request for room service clean, my stay was long and in third day, they didn't go to clean my room
Excellent location according our requirements... Our event place is next to the hotel. Additional the access to restaurants out of the hotel is good.
Stayed in April 2024
Reviewed: May 9, 2024
Bernadette
United States of AmericaNo microwave in the room. I feel as big this hotel is to share one microwave in the lobby is tacky. I stayed at hotels that were not as nice and it had a micro in the room which made it accommodating.
the lobby was nice the bar very spacious hotel. In walking distance to different things
Stayed in April 2024
Reviewed: April 12, 2024
Setour
United States of AmericaMattress not comfortable.
Convenient to everything and we stayed there where our event was.
Stayed in April 2024
Reviewed: February 20, 2024
Ann
United States of AmericaThis Marriott is very well appointed and felt like it was brand new. The staff was genuinely friendly, knowledgable and warm. Valet parking is available, the valet even let me follow him to the parking lot so I wouldn't get lost.
Stayed in February 2024
Reviewed: December 20, 2023
Jill
United States of AmericaBreakfast not included in stay
Location
Stayed in December 2023
Reviewed: December 14, 2023
Sue
United States of AmericaLetti at the front desk and Ladonna in the Lounge were wonderful!
Stayed in November 2023
Reviewed: December 12, 2023
Ms
United States of AmericaIt is an inconvenience to not have a microwave oven. I don't understand this one.
The food in the hotel restaurant was very good and well worth the money spent.
Stayed in December 2023
Reviewed: December 11, 2023
Susan
United States of Americagurgling in sink
location
Stayed in December 2023
Reviewed: December 9, 2023
Timothy
GermanyThe price gouging. Yes, there are several events in town, but the price of the rooms was exorbitant.
We were there for the marathon, and there is no better location, honestly.
Stayed in November 2023
Reviewed: November 6, 2023
William
United States of AmericaChecking
Did not get breakfast.
Stayed in November 2023
Reviewed: November 5, 2023
Tamika
United States of AmericaThe phone or TV not working 😕 They came to fix the TV problem, but I guess they didn't get work ticket for phone because it wasn't fixed.
The room was nice except our phone wasn't working in the room, so no room service etc...Everything else was good. The location was great! In walking distance to several restaurants, although there is a restaurant and Starbucks at Marriott. We were intown one-night for VUU football game and enjoyed our stay. Will definitely stay again next time in Richmond 😊
Stayed in November 2023
Reviewed: September 22, 2023
Kara
United States of AmericaBed was not comfortable. Felt it way too hard for our comfort. Mistakenly booked a full size bed.
Staff was amazing. Facility was beautiful.
Stayed in September 2023
Reviewed: September 18, 2023
Taniki
United States of AmericaParking was a little problematic, but with Valet it's not a big deal.
The spacious lobby was very nice. The Staff members were patient and courteous.
Stayed in June 2023
Reviewed: September 18, 2023
Ebony
United States of AmericaBed was super comfortable. Restaurant was nice and tasty. Beautiful hotel
Stayed in September 2023
Reviewed: August 31, 2023
Twana
CanadaWe would have eaten at the hotel twice had the kitchen been open a little later.
Location was great. Staff were great. Starbucks in lobby is a bonus.
Stayed in August 2023
Reviewed: August 12, 2023
Katrin
BelgiumBreakfast was not possible unless booked in advance which the check-in staff didn’t tell us. Parking was hideously expensive. The lifts were broken and one needed to use the service lifts. While the reception area wows the guests, the rest doesn’t.
Location is good. It’s in walking distance to all the historic monuments. Beds were comfy.
Stayed in August 2023
Reviewed: July 24, 2023
Donna
United States of AmericaFrom 10th floor facing street could still hear cars passing and music eventhough it was after 2am
Clean and friendly staff
Stayed in July 2023
Reviewed: July 6, 2023
Moet
United States of AmericaStaff did not bring silverware with room service.
Beautiful property and room.
Stayed in July 2023
Reviewed: May 1, 2023
Almas
United States of AmericaNA
Great location, could walk to most restaurants and places of interest we wanted to visit.
Stayed in April 2023
Reviewed: April 26, 2023
Lisa
United States of AmericaThe sink in the bathroom did not drain properly. Since we were there for one night we didn't notice until everyone started brushing their teeth in the morning and washing their faces. At that point, it was too late to call maintenance. Just something to look into. The parking garage was reasonably priced if you didn't leave every time we left it was another fee.
The atmosphere was great. The location was quick to downtown really within walking distance. The view from our room was nice. The rooms were very clean and spacious and the decor was beautiful. the barn door in the bathroom gave me inspiration for our home.
Stayed in April 2023
Reviewed: April 23, 2023
Jeanine
United States of AmericaI requested housekeeping during our stay but when we returned to our room after some siteseeing around 4:30p the room hadn’t been cleaned yet. Housekeeping arrived minutes after we did so all we got were some clean towels. I also can’t stand when full service hotels only have cheap plastic cups in the room
centrally located with comfy beds
Stayed in April 2023
Reviewed: April 17, 2023
Joseph
United States of AmericaN/A
It was a nice hotel -- very clean, with nice staff members. I was only there for one night.
Stayed in April 2023
Reviewed: April 2, 2023
Ricardo
United States of AmericaSome elements of the room seemed as if it had not been used since before the pandemic. Even though it was clean, the bathroom fixtures seem to need a bit of care from what you might otherwise expect in a Marriott.
I was attending a series of meetings at the Greater Richmond Convention Center. The fact that it connects to the hotel through the parking garage made it extremely helpful during an otherwise rainy and windy weekend.
Stayed in April 2023
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