5257 West Henrietta Road, Henrietta, NY 14467, United States of America
#1 of 9 hotels in Henrietta
Guests' ChoiceBased on 393 hotel reviews
7.9Cleanliness
8.6
Comfort
8.5
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
7.9
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 1, 2024
Sara
United States of AmericaFacility isolated. Staff in not particularly welcoming.
Property pet-friendly. Ground-floor room convenient. Easy parking.
Stayed in May 2024
Reviewed: May 28, 2024
Crofts
United States of AmericaNo free breakfast
The proximity to the venue.
Stayed in May 2024
Reviewed: May 27, 2024
Claudia
United States of AmericaWe did not like the hot tub could only be used by 2 adults if the lifeguard was inside & not at the outside pool!
Property was very clean and staff was pleasant.
Stayed in May 2024
Reviewed: May 15, 2024
Karen
United States of AmericaNoise from halls and adjacent rooms. The bathroom doors are not "soft close" and the first night it seemed my neighbors were in and out of the bathroom banging the door about every 15 minutes. On the plus side, noises calmed down by 10:30-11pm. One of the elevator towers was not working. I have stayed at the Inn before but it didn't feel so run down as it seemed this time around. Maybe I was staying in an older wing? or maybe it was that I had a double queen instead of a single king room? The price of hotels these days. (The price of this Inn was comparable to similar quality hotels in the area)
Bed was comfortable. Selection of pillows. Refrigerator and coffee maker in room. The window had sheers plus blackout curtains that covered the window well with no gaps to let in street lights.
Stayed in May 2024
Reviewed: May 7, 2024
Weinryb
Canadacoffee/tea/ hot chocolate in the lobby would have been nice
good and reasonable breakfast menu. Generous portions. spacious room, comfortable bed. Quiet and efficient heating/cooling system with state of the art thermostat. Location nearby the entrance ramp to the thruway. Friendly and helpful front desk staff.
Stayed in May 2024
Reviewed: April 30, 2024
Lynn
United States of AmericaBathroom was tiny, old, and not updated. Atmosphere was weird. Not like a regular hotel. Staff wasn't super professional and knowledgeable. Small parking lot. Exterior looked unkeot and old.The furniture was worn and outdated. Curtains were too small for window. No blackout curtains.
Price
Stayed in April 2024
Reviewed: April 29, 2024
Debbe
United States of AmericaThin walls , able to hear the neighbors next door , their TV was loud
Price and convenience
Stayed in April 2024
Reviewed: April 25, 2024
Gene
United States of AmericaA simple breakfast would have been nice to have been included.
Clean, decent, comfortable bed.
Stayed in April 2024
Reviewed: April 15, 2024
Corey
CanadaBasic
Very very clean
Stayed in April 2024
Reviewed: April 8, 2024
Selina
United States of AmericaI wish a continental breakfast was included.
I like the location of the property, it was easy to navigate.
Stayed in April 2024
Reviewed: April 7, 2024
Karen
United States of AmericaNo complaints
Very clean. Bed was very comfortable. Hotel very quiet as well. Little pricy but could have been due to upcoming solar eclipse.
Stayed in April 2024
Reviewed: March 20, 2024
Teresa
United States of AmericaThe elevators were a little scary.
Location was good, staff friendly, restaurant was decent but not terribly appealing. Room was clean and reasonably comfortable.
Stayed in January 2024
Reviewed: January 3, 2024
Kathryn
CanadaRestaurant and lounge were only open on certain days. Breakfast was more like a cafeteria.
Lobbie was big and had a walled fireplace. A glassed in area off to the right of the fireplace had lots of pamphlets of things to do in the surrounding area. Room had 2 beds and had coffee and tea in room. Nice big window. The decor was dark, brown carpet, dark bed spread, beige walls. Lounge was closed when we were there and only open certain days. Friendly staff at check in, pool area had a friendly lifeguard on duty and there was also a sauna. It was a bit out of the town, but not a problem if you have a car. They might have had a shuttle into town.
Stayed in November 2023
Reviewed: December 30, 2023
Lori
United States of AmericaStaff didn't make eye contact, looked only at computer
Comfortable bed, clean room
Stayed in December 2023
Reviewed: December 12, 2023
Tammi
United States of AmericaConfusing to locate room with different towers not well noted.
Cleanliness and location
Stayed in November 2023
Reviewed: November 28, 2023
Denise
CanadaThe 1am fire alarm thursday night was not enjoyable. And then again on Saturday night at 9pm. We could smell pot in the hallway when we exited the building. Otherwise it was an enjoyable stay
The room was great. We had breakfast at Petals restaurant. It was lovely. Excellent food and service!
Stayed in November 2023
Reviewed: November 8, 2023
Fenfen
United States of AmericaIt's good value. Clean and comfortable, close to everything
Stayed in October 2023
Reviewed: October 24, 2023
Christine
United States of AmericaThe room smelled like smoke and was very dim lighting. The dryers in the laundry room took several cycles to dry a small load of laundry.
The restaurant was great for breakfast and the beds were very comfortable.
Stayed in October 2023
Reviewed: October 23, 2023
Melissa
United States of AmericaFire alarm in the middle of the night. Shabby rooms. Expensive food items.
Clean.
Stayed in October 2023
Reviewed: October 23, 2023
Jessica
United States of AmericaTv wasn’t working and wasn’t fixed even when I repeatedly called the front desk.
Close the shops and restaurants. Very clean.
Stayed in October 2023
Reviewed: October 20, 2023
Malave
Abkhazia, GeorgiaThe opening hours of the pool were changed without any notification from. The pool water was too cold.
N/A
Stayed in October 2023
Reviewed: October 17, 2023
Sherry
United States of AmericaThe room is very, very clean, but it is beginning to show its age and it’s a bit dated. I stayed on the 4th floor. I understand that the 5th floor is renovated. I feel that all of the rooms could use a renovation. Also, this was not a problem for me, but breakfast is not included. Just an FYI for other travelers.
The staff were wonderful and accommodating. The location near RIT is perfect.
Stayed in October 2023
Reviewed: September 14, 2023
Kimberly
United States of AmericaWeed smell throughout halls
Clean, comfortable, value, restaurant was great.
Stayed in September 2023
Reviewed: September 13, 2023
Norma
United States of AmericaStopper in bathroom sink didn't work to hold water.
The room and bath were very clean (very important),the bed was comfortable and liked the option of asking for clean linens if needed. Liked Petals dining room for breakfast.
Stayed in September 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content