Didn’t have microwave

Everything was excellent

Stayed in February 2024

25th floor lake view, beautiful -- what a sunrise -- 15th floor exceptional.

Stayed in November 2023

Everything was spotless everyone was very kind and helpful

Stayed in August 2023

Only one robe in our room! One of us had to miss out… slightly bigger bath towels would have been nice. Minor grips really.

Excellent location near the mile, as well as good coffee shops (Dollop!) nearby. Comfortable room, excellent view of the lake via the picture window.

Stayed in April 2023

the dual lifts one set to reception and then another different set and location to the rooms

Great location

Stayed in October 2022

No complaints, but a little pricey.

Great bed. Friendly and efficient staff.

Stayed in August 2022

beautiful views of the lake. Amazingly comfy-cozy bed!

Stayed in August 2022

very clean environment. staff extremely attentive and kind. great location.

Stayed in July 2022

near elevators

View

Stayed in May 2022

Room and view were perfect

Stayed in December 2021

Coffee was not great

Size of the room was great as was the view

Stayed in November 2021

Perfect location within walking distance or take the bus to Navy pier.

Stayed in October 2021

The view was awesome and the bed was ultra comfortable! The room was large enough for my husband's scooter so we were not cramped in the least. It was also nice to be near the elevator as well. The reception person was extremely accommodating, quickly changing our room to handicap-accessible. The bellman stowed our bags for us until we were able to leave and the doorman immediately found a cab for us on a busy Saturday afternoon.

Stayed in September 2021

Great

Stayed in August 2021

Room had excellent lake view which we wanted .

Stayed in August 2021

Only thing we could not get any response from front desk when calling for a few amenities. Assuming they were really busy and possibly short handed as it seems many businesses are.

Great location and gorgeous place. Friendly and helpful staff!

Stayed in May 2021

Every single thing about this place is first class. From the location (in the middle of everything) to the service. Cleanliness is a huge deal for us - and the room and facilities were beyond clean!! We were amazed.

Stayed in May 2021

First, when I arrived one hour after the arrival time informed to the Hotel, due to bad weather conditions, the Ritz had canceled my reservation … imagine I was arriving after a 12 hours trip with my daughter late night. They managed to resolved the issue as they were fully booked and put me in a room just in from of the elevator. And I only made one request at the time of booking: “far away from elevators”. I felt like they were doing a favor ! Not receiving the treatment for the amount paid. Anyway, I have to say that the rest of the personal made our stay easy going: the servers and at the restaurant, the room service for the day of our race (the Chicago half marathon), at 4:50am and the cleaning ladies of the room, the nicest! For a 5 star hotel and the brand “Ritz Carlton” Certainly I expected something above average. On their behalf, I requested an extension for our check-time and the lady at the front desk was kind to agree a couple of hours more so we can leave back home and a long flight without rush.

It was below my expectations. Not the Ritz I used to know.

Stayed in May 2024

The reception did not properly explain the amenities of an upgraded suite. I asked her to explain what a roll in shower was. She explained it as sum sort of showering device you roll into the room. Staff should be able to explain all the amenities that are available. Maybe there was a language barrier.

View of the lake

Stayed in February 2024

The restaurant at the lobby. The housekeeping is awesome.

Stayed in November 2023

It was dirty very dirty stains on the couches, mold, and cigarettes. Nose in the room will never ever go, especially with what we paid.

Location

Stayed in August 2023

no breakfast, poor amenities, no cuttlery

view

Stayed in May 2023

Up grade the other furnishings in the room.

The location was good. The view was good. The room was plain and so were the furnishing for the price. The beds adornments were nice but not the chase lounge. It should have not been there. I really expected more pizazz for the price and the Ritz name. The wine and strawberries were a nice touch.

Stayed in October 2021

We originally booked a room with a bathtub. We were supposed to stay at the 29th floor with a great view but found out the room didn’t have a bathtub so we asked to be changed. They offered a smaller room at the 21st. We asked to check it first but we’re denuded because of covid procedures. (my husbands and I are fully vaccinated) when we went to the room, we noticed it was significantly smaller than our original one, we had no view of the lake (even after the receptionist said it was one of her favorite views -buildings I guess?) and the tub was dirty! We took photos, refused to stay in the room, but no compensations were made! Not even a formal apology! We were looking for the five-star experience that the Ritz -Carlton is so famous for, we found out it was the complete opposite. We had a two night stay but changed it to only that night because of how dissatisfied we were with both the service and the installation. It was part of our honeymoon, we were so heartbroken… Very disappointed.

The bed was very comfortable and they do know how to make a good old fashioned! Also the valet parking staff were great!

Stayed in July 2021