Sometimes there a bit of a wait for the lifts but only at rush hour. Otherwise it was brilliant!

The location and how clean the hotel was. Great breakfast options.

Stayed in April 2024

Bath water wasn’t as hot as I would have liked it to be.

Staff was amazing! Yanet was so helpful and went above and beyond to accommodate my son and I. Definitely recommend and I can’t wait to come back.

Stayed in May 2024

The room was extremely small for the price that was paid.

Great location!

Stayed in April 2024

The hotel was really busy and quite noisy at times, although not excessively.

The location of the hotel is hard to beat. Minutes from Times square, theatre district and lots of bars and restaurants nearby to choose from

Stayed in April 2024

Expensive, but everything in New York is.

Clean, modern, quiet, great hot breakfast buffet

Stayed in April 2024

The staff was very friendly and helpful. The place was clean and refreshing and I appreciated the on site cafe and bar. Breakfast inclusive was a plus and the food was great. The room was a little small but very light and airy so it worked for my short stay to get a glimpse of NYC.

Stayed in April 2024

Need more outlets in the rooms.

The property was really good, well taken care of and close to everything.

Stayed in April 2024

There werent many flaws to point out. You get two small bottles of water in your minibar, and we drank them the first night. Second night we came to our room late, and I called reception to order two more bottles of water, and bellboy brought them up. When I did the same thing the third night, I was told that they cannot give us water, and what we get in minibar is just a gift at checking in (Just to be clear, I am not asking for a free bottle of water). Its not a huge deal, but worth mentioning. Airport taxi (From JFK to hotel) costs fix around $70 but when ordered by hotel staff (from hotel to airport) they charged us around $110.

Location was amazing. You are directly on the Times Square. (Just be carefull because there are two Riu Plaza hotels in the Times square, and once we actually went to wrong one and couldnt find our room :) ). Breakfast was also exeptional. Amazing variety of choices and everything was fresh. Rooms are comfy and spacious. The view was also nice. You look at the crowded streets of times square, but thats what you expect in NYC. :)

Stayed in March 2024

Exec rooms could do with having slippers which are a nice to have as the floor can get dusty.

The location was amazing, Times Square (the red steps :-)) was less than 10 minutes walk. Most of the broadway shows were again about 5-10 minutes walk. I had booked a deluxe room and then i was upgraded to an executive room. The room was spacious, two double beds, modern and very clean. The breakfast was great, always had plenty of food and a good variety of food. Yes breakfast got busy during peak times however the breakfast team were excellent, lots of them to organise everyone and the queues went down really quickly. They had 3 different area's where you can have breakfast so you didnt have to wait more than 5 mins, I was impressed.

Stayed in April 2024

Not enough outlets near bed. Frosted glass bathrooms. Ok for couples maybe not for families. Rooms are small but it’s New York.

Location to Broadway theatres and Times Square. Free included buffet breakfast. Discount parking

Stayed in April 2024

Too many smokers at the front door pouring smoke into the lobby. The elevators were very slow, the pull out bed was extremely uncomfortable

Central location. Clean. Friendly staff and great inclusive breakfast. Loved the bathrooms.

Stayed in April 2024

No fresh water provided each day, only 2 on check in

Bed was very big and comfy, breakfast was excellent, bar and drinks menu was great

Stayed in April 2024

No exhaust fan in the toilet and no lock for the toilet sliding door

Location superb

Stayed in April 2024

I believe a coffee maker inside the room would be great.

Fantastic location, but a bit far from the Central Park. The good thing is you are near different subway options. The breakfast is very good as well.

Stayed in April 2024

Room is very small. There are no tea making facilities in the room.

The bed was very comfortable. Location is great.

Stayed in April 2024

Location cleanliness

Stayed in April 2024

Bathroom, frosted door and shower panel. Were able to see into the bathroom

Breakfast buffet was great!

Stayed in April 2024

You have to go early for breakfast in order not to queue and wait quite a time to have a table.

Hotel with a central location, one block away from Time square. Good variety of products for breakfast.

Stayed in April 2024

Going up and down to get room card activated nearly each day .

26th floor views , lounge to .

Stayed in April 2024

The breakfast only works if you want to sit down. I never received some items I asked for from housekeeping. Gym is quite small and very busy even at 630a

Great location.

Stayed in April 2024

The elevator has issues. You have to insert your key card and pull it out before you press your room number and it didn't always work. Most guest had the same problem.

Breakfast was very good with a good variety of breakfast choices.

Stayed in April 2024

Easy to get around. Big hotel but not toooo big

So central

Stayed in April 2024

Staff on reception were very helpful and welcoming. Location was perfect as we were meeting friends at time Square. Room was lovely and bright

Stayed in April 2024

Nothing really. The staff member who I sorted our extended stay with had a bad attitude but all of the rest of the staff were brilliant.

Fantastic location. Right by Times Square and one minutes walk from some lovely and well priced Restaurants. Great staff and functional gym. Breakfast was good.

Stayed in April 2024