9939 Universal Boulevard, Orlando, FL 32819 , United States of America
#28 of 388 hotels in Orlando
Guests' ChoiceBased on 1622 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.2
Value for money
8.9
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 6, 2024
Cameron
United States of AmericaBeautiful hotel, with so many amenities
Stayed in April 2024
Reviewed: May 6, 2024
Michelle
United States of AmericaI have no problem.
Everything is there for you. The workers are friendly.
Stayed in May 2024
Reviewed: May 6, 2024
Eduardo
United States of AmericaParking lot price is too expensive considering that there is no other option around.
Several dinning options.
Stayed in May 2024
Reviewed: May 6, 2024
Rob
United States of AmericaLeaving
Staff was super friendly. Lots of activities to choose from.
Stayed in May 2024
Reviewed: May 6, 2024
Brenda
United States of AmericaN/A
The entire staff provided excellent customer service. The parking attendants, front desk staff, bellhop, Market Place staff, and all restaurant and bar staff. The best customer service my friends and I have been provided with in totality. Will return.
Stayed in May 2024
Reviewed: May 6, 2024
Alice
United States of AmericaEverything
Stayed in May 2024
Reviewed: May 5, 2024
Marvina
United States of AmericaThe parking price and distance from the facility
The facility was gorgeous
Stayed in May 2024
Reviewed: May 5, 2024
Erica
United States of AmericaBeautiful property Really clean rooms Staff was great
Stayed in May 2024
Reviewed: May 4, 2024
Lilly
United States of AmericaEverything, room with beautiful view, clean!
Beautiful!
Stayed in May 2024
Reviewed: May 4, 2024
Yvonne
United States of AmericaSpaciousness, cleanliness, bed comfort -it had every thing I needed! Would definitely stay again!
Stayed in March 2024
Reviewed: May 2, 2024
Devoisin
United States of AmericaI didn't have nothing I don't like...
I like everything about the hotel but what kept my attention it was the view,it was incredible..
Stayed in April 2024
Reviewed: May 2, 2024
Anthony
United States of AmericaPizza
The grounds were beautiful! Centrally located to parks and nice to walk out to golf! Employees were nice, food was great! Ok maybe skip the pizza!
Stayed in April 2024
Reviewed: May 2, 2024
Samantha
United States of AmericaNothing
This is my go-to place to stay! Always clean and just GORGEOUS! Pools are great, service is amazing, workers are so courteous!!!
Stayed in April 2024
Reviewed: May 1, 2024
Stevie
United KingdomThe walk from the self park to the lobby was ridiculous.....a very long walk. And to charge $29 for the privilege! The only other gripe, and this was a big one for us, is the amount of young kid''s in the hot tub. No adult supervision. We wanted a nice sit in the hot tub and it was ruined by these noisy kids jumping around. I had to tell them to get out, but there was a guard on duty and he never said a word to them.
Pretty much everything was superb and top notch.
Stayed in April 2024
Reviewed: May 1, 2024
Brown
United States of AmericaIt was perfect
So much for the kids to do
Stayed in April 2024
Reviewed: April 30, 2024
Bernice
United States of AmericaThe reception didn't let housekeeping that we were checking out at 1pm and had 2 people knocking on the door requesting us to leave.
Everything was perfect!!
Stayed in April 2024
Reviewed: April 30, 2024
Ehab
United States of AmericaLiked everything.
Professional staff, Our waiter Rafea was excellent. Breakfast was delicious, rooms are renovated and clean. Home away from home for sure.
Stayed in April 2024
Reviewed: April 29, 2024
Veronica
United States of AmericaDinning inside of the hotel. The pool access. Amazing service at all amenities.
Stayed in April 2024
Reviewed: April 29, 2024
Ali
CanadaLoved the location
It was magical
Stayed in April 2024
Reviewed: April 29, 2024
Odell
United States of AmericaWhen taking a shower in the morning before we left due to just an overnight stay. The water in the shower started turning into a small swimming pool and came up past my ankle. That should have been checked prior.
Location, clean and friendly staff.
Stayed in April 2024
Reviewed: April 29, 2024
Severina
SwitzerlandWiFi was disappointingly weak in my room. For the Spa and Gym you need to pay an extra charge not communicated in advance when booking.
It's is a gorgeous location surrounded by stunning nature and wildlife! Room is spacious, pools heated and enough varety for every taste. In the hotel you have restaurants, market place, coffee shops. Staff professional and customer oriented.
Stayed in April 2024
Reviewed: April 29, 2024
Jacqueline
United States of AmericaN/a
N/a
Stayed in April 2024
Reviewed: April 29, 2024
Sarah
United States of AmericaThe service at Mi Casa Tequila Taqueria . Server was not attentive and food came out cold. Wish more onsite restaurants offered kid menu options.
The location, value and comfort of the rooms.
Stayed in April 2024
Reviewed: April 29, 2024
Maria
United States of AmericaThe parking is to expensive and food ever thing
Super clean and staff very friendly
Stayed in April 2024
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