75-5852 Alii Drive, Kailua-Kona, HI 96740, United States of America
#11 of 19 hotels in Kailua-Kona
Guests' ChoiceBased on 1922 hotel reviews
7.6Cleanliness
8.1
Comfort
8.1
Location
9.1
Facilities
7.6
Staff
8.4
Value for money
7.0
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 29, 2024
Brylen
United States of AmericaI didn’t like that when I was paying for the room online the damage deposit wasn’t included. I had to use most our money we were going to spend on enjoyable things but the damage deposit took almost all we had.
I stayed in room 237. The resort stay was tremendous I had a great time staying and loved being treated respectfully and the facilities were amazing. Especially the pool, felt amazing and had an amazing view to the ocean.
Stayed in May 2024
Reviewed: May 27, 2024
Robert
United States of AmericaRude staff, especially the food servers in the restaurant. We sat at a table when we saw no hostess at the podium. A waitress approached us and stated in a rude tone, "Who said you can sit here!"
Nice location. Only steps from the ocean.
Stayed in April 2024
Reviewed: May 21, 2024
Alan
United States of AmericaA little dirty room. Hidden charges
On ocean. Heart of everything
Stayed in May 2024
Reviewed: May 18, 2024
Susan
United States of AmericaSome of the employees seemed overworked and unhappy; some of the construction workers were swearing one morning; the elevators were dirty and scratched up
We were accommodated right away when we requested a different room, away from the elevator; the room was cool and comfortable; the lagoon was highlight; the luau was a great experience; the location of the resort was unbeatable; the pillows and towels were numerous; the sounds of the birds singing daily was wonderful!
Stayed in May 2024
Reviewed: May 14, 2024
Cory
United States of AmericaLovely to be so close to the water, the free cocktails were nice, close to some restaurants. Room was clean and very comfortable.
Stayed in May 2024
Reviewed: May 12, 2024
April
United States of AmericaDated rooms
Location right at the beach and value for money
Stayed in April 2024
Reviewed: May 10, 2024
Volker
GermanyBar closes at 9 pm. - incredible!! Welcome Cocktail awful Essensgerüche, weil Zimmer zum Restaurant lag
Die Lage
Stayed in May 2024
Reviewed: May 7, 2024
John
United States of AmericaRooms and building in tower 2 outdated and under updating
Beautiful ocean front with walking distance to lots of great resturants, stores and activities!
Stayed in April 2024
Reviewed: May 6, 2024
Bryce
United States of AmericaPaying for parking.
Convenient location.
Stayed in May 2024
Reviewed: May 4, 2024
Edward
United States of AmericaLimited food selections on site. But they are under construction
Good location and facilities
Stayed in May 2024
Reviewed: May 1, 2024
John
United States of AmericaLong overdo for a refresher
Staff was excellent
Stayed in April 2024
Reviewed: April 29, 2024
Shazia
CanadaStaff was rude and racist.
Stayed in April 2024
Reviewed: April 26, 2024
Tonya
United States of AmericaLocation
Stayed in April 2024
Reviewed: April 22, 2024
Helen
United States of AmericaThe bar seats were full, we ordered wine but were told we couldn’t sit in the high top table because they were for restaurant guests. There were plenty of empty tables and no one in line. This really lack of respect for guests will make me think twice with my next reservation.
Loved the balcony with the ocean view. The location, easy walk to restaurants and shopping.
Stayed in April 2024
Reviewed: April 22, 2024
Jennifer
CanadaBar service extended later!
Absolutely loved the entry landscaping with the pool and all the exotic plantings!
Stayed in April 2024
Reviewed: April 21, 2024
Tara
CanadaElevators
We loved our room and beautiful views. As well as the lovely staff especially Elram at the front desk.
Stayed in April 2024
Reviewed: April 14, 2024
Cheryl
United States of AmericaLocation was great, food was excellent and reasonable. Facilities are dated but apparently being remodeled.
Stayed in April 2024
Reviewed: April 13, 2024
Steinhardt
CanadaBreakfast was great! Friendly, helpful staff.
Stayed in March 2024
Reviewed: April 11, 2024
Daniel
United KingdomLocation was perfect, we only had 1 day here but a charming town. Pool area also very nice and comfortable. The pool guy Danny is very welcoming and friendly
Stayed in April 2024
Reviewed: April 8, 2024
Levad
United States of AmericaThe building is in sore need of some renovations
The location was beautiful and convenient
Stayed in April 2024
Reviewed: April 4, 2024
Melinda
United States of AmericaNothing
Beautiful
Stayed in April 2024
Reviewed: April 2, 2024
Jennifer
United States of AmericaIt appeared the hotel is understaffed. Breakfast took an hour just to order and be served; then we could start eating. Check-in was slow, again, due to very few staff.
Property was on ocean front as promised and within close walking distance to a wonderful restaurant Huggi's.
Stayed in January 2024
Reviewed: March 28, 2024
Theresa
United States of Americabathrooms could be updated
great location near town> Dons mai tai bar was excellent right on water and fair prices and big portions.
Stayed in March 2024
Reviewed: March 26, 2024
Noriko
JapanThere are vagrants in the nearby coastal park, but they are not particularly influential.
It was under renovation, but there was little impact.It was good to see the scenery of the sea and the mountains from Lanai.The restaurant faces the sea and has a good atmosphere.I left something in my room, but the staff responded immediately and the cleaning woman was kind.
Stayed in March 2024
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