No tooth paste and shaving kits provided during my stay

Property is good but room service not in shape Room service needs improvement

Stayed in May 2024

The parking and other fees that went unmentioned until check in.

Location... hospitality...good energy

Stayed in April 2024

There was not automatic daily room cleaning and the hotel is little dated.

I stayed at the Royal Sonesta to celebrate my birthday. I was greeted by such friendly staff that were committed to ensuring my stay was as comfortable as possible. I did have minor issues with my room accommodation, but Gerry was PHENOMENAL at ensuring my needs were met and I was able to have amazing accommodations. I really appreciate Gerry and I know my stay would not have been the same without him!!

Stayed in March 2024

Toilet paper holder in room kept coming off. Would like more options for people like myself that do not eat any meats.

The location was excellent because it is walking distance to Galleria stores and restaurants. Ambiance in hotel was nice as well as the staff was very pleasant and helpful.

Stayed in February 2024

There was no microwave in the room, the charge for parking was a bit astronomical, and the water pressure in shower was not great. The hotel was very nice just wish that there was some conveniences like parking and microwaves.

It was easy to get to room wise and the layout was nice. I liked the beds and the view. The front desk people were very courteous and helpful.

Stayed in December 2023

The room was nice and very comfortable and spacious. The staff were so nice and accomodating.

Stayed in October 2023

I didn't like that we were given room at end of hallway. And not all of our lights worked. No refrigerator in room for refreshments.

The hotel is beautifully decorated.

Stayed in November 2023

Great location in an area of town w/ lots of shops and restaurants. Good parking at the facility.

Stayed in July 2023

Not for leisure, the pool is not very nice for relaxing

For business it is good. Clean, very kind employees

Stayed in October 2023

Bathroom faucet to shower was loose, and i had to go on 1st floor to heat food, about time i made it to my room food was cool, thays it.

Bed was awesome

Stayed in September 2023

Pool

Hotel lounge

Stayed in July 2023

The reason I selected Royal Sonesta was because we were getting a better deal through booking.com, however; with all the added fees, such as “destination, tax” which I think is ridiculous, it really wasn’t a bargain at all!

Breakfast was good, took a little long to get to our tables, but it was OK.

Stayed in September 2023

The parking fee was $40 (valet) and $30 (self park) and my room faced the highway which was SO noisy with all the traffic and cars that just wanted to be loud later into the night. New windows and at least a sound machine would help this a lot. Also, the paint job on the ceiling/trim in my room was never finished out properly and was super noticeable in the morning. There was also nothing but a bare boxspring on the bed which seemed not like a four or five start hotel. Bed and pillow were clean and comfy, but having it finished makes all the difference.

It was a nice property very near to Highland Village which is great for shopping and food.

Stayed in August 2023

prices. I checked in early $50.

great hotel.. good food. I had a great view of the city

Stayed in August 2023

Room was too cold. Had turn turn air off since thermostat didn’t work. Headboard was damaged. TV sound was muffled.

Loved the breakfast

Stayed in July 2023

Bathroom was not up to mark - lock in bathroom door was not working as well as no exhaust fan.

Room location was good.

Stayed in July 2023

I would have liked a pool or hot tub at the facility.

We enjoyed the location, in the middle of the Galleria area and convenient to the University and not a bad drive from the airport. Stayed here twice and both rooms were clean and comfortable.

Stayed in July 2023

A bit dated decor but clean

Bar staff was really fun!

Stayed in May 2023

The price of food was exceptionally high. Even though I was in a handicapped accessible room, I could barely maneuver my wheelchair in room. And the bathroom wheelchair barely fit at all. The sliding door to bathroom took 2 people to close

Location was great. The staff were superb. The good was delicious.

Stayed in June 2023

Weak air conditioning in room

Excellent staff, clean good value

Stayed in June 2023

It was a bit expensive but everything is so it was fine.

I didn’t really explore;coffee shop was nice.

Stayed in April 2023

They almost didn’t clean my room for 2 days when I asked that it be cleaned during my 5 night stay.

Loved the Bar & Leslie a bartender 👌🏿

Stayed in April 2023

the rooms were very basic for the price. the headboard was all ripped up and looked gross

exterior and lobby were very nice. location to food and shopping was great

Stayed in April 2023

The room was spacious and nice and the staff at the reception and at the restaurant is very kind, but you need to be aware there is a mandatory daily fee of $19 that includes 2 bottles of water and a $10 voucher at the coffee shop (one per day). I read the “fine prints” a day after checking in and they kindly gave me a refund.

Stayed in March 2023