Hotel and facilities were tired. With the lobby bar being closed , the hotel lobby was empty and no atmosphere . Can only imagine was it would have felt like before Covid .

Location was great for ease of walking to Times Square and subway.

Stayed in May 2024

It’s pretty dark, no bar or restaurant, and the outside is made even darker by layers of scaffolding. The small room had torn window coverings, and torn, worn, and stained carpet. For $700 a night!

The bed! I think it was the most comfortable bed I’ve ever slept in. And I love how the two beds in the room are separated by a wall with inset shelves and lighting. Like being on a ship. Big kudos for that. The location is good, and surprisingly quiet.

Stayed in May 2024

AC didnt work, Would have been nice if bar was open

Rooms were OK, Great water pressure and good hot water

Stayed in May 2024

Is too quiet at the lobby. It would be more cozy if there was a bar.

The location is great, close to the places we wanted to go. The room was big enough for us.

Stayed in May 2024

There was noise from the street which is to be expected when in Manhattan. The lobby which is elegant but out of use. There should be a cafe, serving breakfast or sth. Its a pity they dont make use of it. Some coffee machine in the room would be helpful.

Perfect location, central and close to landmarks. They gave us a spacious room, comfortable and with a functional fridge on the 7th floor. Much bigger room than average Manhattan hotel at this rate. The staff is friendly and eager to help, special mention to Maria at the front desk, very pleasant.

Stayed in May 2024

Not much natural light. Maid it feel like like it was still night when I woke up in the morning . Bathroom wasn’t well designed

Pretty fancy looking. In central Manhattan.

Stayed in May 2024

Dated hotel. We arrived and thought we entered a ghost hotel. Extra charge for facilities??? They didn't have any. Very expensive for what it was.

Location was great. Staff were very helpful. Room size was very good 34m2, sofa desk.

Stayed in May 2024

Unfortunately the hotel hasn't quite recovered from Covid. There is no longer a restaurant or a bar and the place feels quite abandoned when you first enter. The decor is quite dated, it looks vey 60's, and I believe was a 'party hotel' in the past. Sad there are no more parties as the place is in a great location.

The location of this hotel is excellent - 2 blocks from Times Square, and just off 5th avenue. The hotel staff are very helpful and friendly. Our first room was quite dismal but the staff happily relocated us for minimal cost. The new room had a bigger bed (King) and a separate living area which was great.

Stayed in April 2024

Comfortable stay, spacious room, thanks!

Stayed in April 2024

Room wasn't very clean - stains on carpet and sofa, and dirty in corners of the room and bathroom. It wasn't bad, but the rooms need a refurb really as they're quite old fashioned. It didn't spoil our trip though, and you get fresh, clean towels every day!

Perfect location to stay - safe area and close to tourist attractions Great size room and very comfortable bed Staff were friendly and housekeeping were great Would recommend for couples/families/tourists There was a hairdryer and iron in the room too!

Stayed in April 2024

The lack of food and coffee etc was huge especially since we arrived later in the evening. A room service meal or even snacks would have been appreciated.

There was no food/ restaurant in the hotel and the reception desk was tucked away in the wall so you couldn’t see it when you walked in . The room had no service for tea or coffee or even glasses to drink the water. The phone was tucked away in the corner porthole by the bed so not accessible very easily. The room was clean and the bed was comfortable but there a few things lacking and for the price that I paid I expected more. There are so many little things they could do to fix those issues to make the place more inviting and have more services like food , move the reception desk to the front area etc.

Stayed in April 2024

Not as fancy as the pictures and details make it seem. Decor feels a little “tired” No tea or coffee making on appliances in the room No restaurant or cafe on site Lobby area is dark and empty and not able to see reception desk on arrival

Great location Clean room Comfy bed Super friendly staff 5-10 minute walk many tourist spots Close to subway stations Good value for central location

Stayed in April 2024

I do not believe breakfast was available. Restaurant and bar have been closed since pandemic

Stayed in April 2024

We didn’t know we could ask for a kettle. Maybe more info should be provided in the room.

The location, the decor, the staff

Stayed in April 2024

No bar, restaurant, room service or in room tea/coffee facilities, although we got a kettle From housekeeping.

Great Location, good room size, comfy bed, clean, good sized bathroom/shower.

Stayed in April 2024

Excellent location. Nice staff

Stayed in April 2024

As a manager in a "boutique" hotel in a resort town myself, I see everything. As happens too many times in the industry, the design of the inside is too much (lobby and room). Design opinion aside, the room was a bit rough. frayed carpet, broken panel on the air handler. Poor choice and design of the shower fixtures (you'll find out the hard way). Glass vanity and steel sink just looks dirty/messy (not the fault of the HK staff). The silly design of the unusable fireplace didn't help, and there was some strange spikey thing mounted to the front of it and I would almost consider it a safety hazard. No coffee or kettle or drinking glasses in the room. None of these comments are a reflection of the staff in my opinion. Too bad the lobby bar isn't open but that is a sign of the times.

Everyone we interacted with was great, friendly, helpful and seemed genuinely happy to be there. Of course the location is excellent. The housekeeping staff is doing a great job and super friendly. The doormen are very attentive, professional and talkative. Desk staff always say hello, offer to help and are quite friendly. The bed was very comfortable and we appreciated the daily service. For the staff, 5 Stars!

Stayed in March 2024

Some features in the rooms were a bit old or broken. Nothing that really affected the quality of our stay Just not fresh and newly renovated.

We found all the facilities that we expected. We were allocated 2 rooms next to each other as requested. Very confortable bed. Very quiet despite being so central. Nice staff.

Stayed in April 2024

The area is a little loud and proper double glazed windows would help a lot. And the a/c system needs a full shut down mode. Us, Europeans, can’t stand the loud windiness of American A/C.

Absolutely stunning, the staff is extremely well trained and wonderfully pleasant and helpful. Truly the highlight of my stay. The room was magnificent and oh so comfortable.

Stayed in February 2024

Great location, clean, large room

Stayed in March 2024

The was no coffee machine There was no pen and paper The was no clock

It at a large bathroom and closet Nice area in Manhattan

Stayed in March 2024

It is a pity the bar area has not opened back up since COVID as it seems a waste of such a beautiful space.

The Royalton is located very close to Times Square but just far away enough to be a quiet at night as there was no noise from the streets when sleeping - amazing location with only a few minutes walk to the subway to take you anywhere you need to go in the city. The staff were very nice and friendly. The beds were very comfy and I liked the option to connect to the TV and cast from your phone. The couch in the bedroom was a nice touch. The rooms were quite spacious compared to other hotels where I have stayed in the city. The lobby decor is stunning but it is a pity the bar area has not opened up since COVID as the setting is very nice and relaxing.

Stayed in February 2024

No restaurant or bar at the hotel. Ground floor has seating and looks like there has been a restaurant here some time ago but today it is an unused area. No room service available. Although uber eats and others can deliver at a resonable time.

Just a couple of blocks from Times Square you are in the heart of mid town Manhattan. Subway stations in the vicinity and restaurants close by.

Stayed in February 2024

Staff were so helpful and kind. The room was clean comfortable and quiet. The price was excellent!

Stayed in February 2024