110 Chase Street, Ruidoso, NM 88345, United States of America
#19 of 124 hotels in Ruidoso
Guests' ChoiceBased on 764 hotel reviews
8.3Cleanliness
8.5
Comfort
8.7
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 22, 2024
Eleanor
United States of AmericaIt's a nice place.
Stayed in May 2024
Reviewed: May 21, 2024
Denise
United States of AmericaThe breakfast was great with a wide variety to choose from.
Stayed in May 2024
Reviewed: May 16, 2024
Patricia
United States of AmericaUnfortunately a dog barking during the night in the room next to mine.
Cleanliness, comfortable beds. Staff at the desk were awesome especially Brandon and Wila.
Stayed in May 2024
Reviewed: May 11, 2024
Hernandez
United States of AmericaNo air conditioning in room
Stayed in May 2024
Reviewed: May 7, 2024
Phalla
United States of AmericaSo I had paid through Booking.com already of the full a mount. Whenever I got there of course the Facility charged me for their deposit of $115. 80 anyway. Whenever I checked out and the Facility has never given me the full $115.80 they only refunded me of $100 back into my credit card and I wasn't sure why they were not give me back another $15. I am sure there must to be a reason but they at least need to tell me why they kept my $15 and not refunded me back.
The room. And the breakfast.
Stayed in May 2024
Reviewed: April 28, 2024
Isaac
United States of AmericaA certain staff member was a bit short. Seemed overworked.
The location was excellent. Very clean.
Stayed in April 2024
Reviewed: April 9, 2024
Prieto
Mexicowe got first a stinky room, they knew it had a certain smell that wasnt going away and still gave it to us. We had to change room. Breakfast it's pretty basic but this time was really bad, no warm food, only pain bread, waffles and the coffeeee was not good filtered. Will think twince to stay next time.
the location is always good
Stayed in March 2024
Reviewed: April 9, 2024
Pauline
United States of AmericaThere was a fire alarm at 1 a.m. Grateful that there's was no fire! Chlorine in spa was overwhelming.
hot and had a great variety of choices
Stayed in March 2024
Reviewed: April 2, 2024
Julie
United States of AmericaGood breakfast and the beds were great - actually a bit firm so you didn't sink into the mattress like you do at so many other hotels!
Stayed in March 2024
Reviewed: March 16, 2024
Jennifer
United States of AmericaThe elevator went out while we were there. We got a lot of exercise using the stairs!
The staff was very friendly and helpful. The rooms were clean, and no weird smells (iykyk).
Stayed in March 2024
Reviewed: March 16, 2024
Mccreight
United States of Americapool was cold and not very clean
comfortable
Stayed in March 2024
Reviewed: March 2, 2024
Jane
PhilippinesThe swimming pool needs to be cleaned
I love the free breakfast were kids can make their own waffles. 🧇
Stayed in February 2024
Reviewed: February 27, 2024
Johannah
United States of AmericaStaff! they are really nice.
Stayed in February 2024
Reviewed: February 18, 2024
Liza
United States of AmericaLamps doesn’t work
Location
Stayed in February 2024
Reviewed: February 14, 2024
Bethany
United States of AmericaLove that it is dog friendly. Breakfast and location are great.
Stayed in February 2024
Reviewed: January 25, 2024
Jorge
United States of AmericaStaff and cleanliness
Location
Stayed in December 2023
Reviewed: January 2, 2024
Yazmin
United States of AmericaMy son wanted to swim in the indoor pool but the pool room was dark since the lights were automatic. It was 6pm and no lights came on so we had to leave.
Location was GREAT!
Stayed in January 2024
Reviewed: January 2, 2024
Pedro
MexicoNot so friendy staff at evenings, and the breakfast has room for oportunity
The location, the pool and hot tube, we really have a nice time relaxing.
Stayed in January 2024
Reviewed: December 30, 2023
Payan
MexicoI called to inform I can't make the checkout at 11, because I we went out for breakfast and we got a Tire Flat, and we need time to fixed and the person said was ok, but went we arrive there was a Lady about 70 years Old, She shows like mad for my situation, but well is something no planed.
GENERAL OK
Stayed in December 2023
Reviewed: December 26, 2023
Jose
United States of AmericaBreakfast was not great had no variety on cereal/ and they had a server to restrict portions
Stayed in December 2023
Reviewed: December 24, 2023
Jorge
United States of AmericaNight shift staff no polite
Location the best
Stayed in December 2023
Reviewed: November 21, 2023
Mendoza
United States of AmericaI specially loved the location, walking distance from everything😊I liked the comfortable beds, pillows and how clean everything is the staff was firm and straight forward & the breakfast was hot.
Stayed in November 2023
Reviewed: November 19, 2023
April
United States of AmericaThe elevator
Location
Stayed in November 2023
Reviewed: November 13, 2023
Sandra
United States of AmericaHotel was in a great location and very clean.Hard working staff and great rooms,food,everything was great!Great
Stayed in November 2023
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